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User profile for user: boicuorg
boicuorg Author
User level: Level 1
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iPhone not recognized by PC and stuck into recovery mode what to do?

Hy there staff and other friends.Yesterday morning I was playing on my iPhone and then instantly powers up and then power up into recovery mode(itunes icon and the data cable appear on the screen).The problem is that the phone is no longer recognized by itunes so I can recover it and make it work.When I try to connect the phono I get a popup window and the error that the device cannot be used and an error that I got malfuncion device so I cannot use it.
Please tell me what I have to do I tried a lot of things I made researches and no result.In my device manager/universal serial bus controllers phone is found as unknown device and when I try to install it`s driver it says that there is no driver required.
Please tell me what I have to do I am desperate.
Thanks staff for helping me.

Inspiron 1525, Windows Vista

Posted on Feb 10, 2009 7:00 AM

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User profile for user: paulcb
paulcb
User level: Level 6
19,239 points

Posted on Feb 10, 2009 7:13 AM

Try resetting your iPhone by pressing the home and sleep buttons until you see the apple logo, ignoring the slider. Takes about 5-10 secs of button holding and you won't lose any data or settings.
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User profile for user: boicuorg
boicuorg Author
User level: Level 1
0 points

Feb 10, 2009 8:48 AM in response to Envision99

The problem is that I have allready tryed all of this you told me on any forum and any issue solved is this answer but it`s not helpfull for me Now my iPhone when starts it`s starting with the itunes icon and data cable i cannot enter in the menu or get the start up bar for sliding as usual.Thanks for your hard work to help me but it`s not the right answer.:( so It starts as I said and nothing happened stays like that for a while and sometimes restarts in same mode.After a while the itunes dissapear and I get the battery on a red color and it starts chargind and after 10 20 minutes something like that it shows up again the itunes logo. 😟 Thanks all of you who try helping me.
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User profile for user: Envision99
Envision99
User level: Level 4
1,165 points

Feb 10, 2009 8:51 AM in response to boicuorg

Have you tried connecting it to another computer with iTunes installed on it?

You're best bet would be to call and make an appointment at an Apple Genius Bar now while you are also troubleshooting it. This way you won't have to wait as long for an appointment, and if they have an appointment today all the better, because they'll be able to help you more efficiently than constantly checking for updates on here, then testing them out, then responding back to us, etc. I know I don't want to be without my iPhone for a long period of time!
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User profile for user: boicuorg
boicuorg Author
User level: Level 1
0 points

Feb 10, 2009 9:14 AM in response to boicuorg

hard reset don`t work neither 😟 what should I do?now ?I see if I am shutind down from the top button it` powers down and after 23 seconds powers up again 😟 I`m gonna cry if i loose my iphone i am not interested in what is on the phone i just want to make it work again.thanks all of you who help me with my problem
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User profile for user: Envision99
Envision99
User level: Level 4
1,165 points

Feb 10, 2009 11:17 AM in response to boicuorg

You could try putting it into DFU Mode:

1-When the iPhone is showing that Connect to iTunes screen, plug it into the computer with the USB cable.
2-Hold down the Power (top button) and Home Buttons for about 13 seconds (the phone will power off and should stay off until after the next step).
3-Let go of the Power button and keep holding the Home Button.
4-If it works, then the screen of the iPhone should remain off, while the phone is actually on and in a Recovery Mode. The computer you have it connected to should see the phone. If it doesn't then your iPhone is broke and you need to either get it replaced if it is still under warranty, get it fixed somewhere, or go and buy a new one.
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User profile for user: boicuorg
boicuorg Author
User level: Level 1
0 points

Feb 10, 2009 11:45 AM in response to boicuorg

envision99 neither your answers solved my problem I belive or not I think my phone is broken :((( but why what was the problem it was in my hands nothing happened to him.I toke care of him more then I take care of myself :(( I`m so sad.I really loved this phone I will let it as is for a while and try to reconnect it again in few days and if not I will sell it on ebay as parts or maybe someone else can make what I have not 😟 Thanks guys you really helped me with my issue.I still wait for other opinions maybe I will revive it Thanks a lot.
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User profile for user: boicuorg
boicuorg Author
User level: Level 1
0 points

Feb 13, 2009 6:07 AM in response to boicuorg

I went to apple store in my city and they told me that is water damage .. I don`t get it from where water damage?It wasn't near water ever.And also they told me that is an error 14 or 16 I don`t remember it exactly but it was something like that.so my phone was not repaired I lost my warranty so I`m a little bit dissapointed...thanks guys for all your help.If you got other ideas how to solve my problem please let me know
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iPhone not recognized by PC and stuck into recovery mode what to do?

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