Songs Disappearing from iTunes

No, I bought and paid for the album AGAIN.

Spotlight now brings up only the "new" re-purchased album.

Spotlight did NOT bring it up before I re-purchased the album.

That's why I'm keeping my receipts from now on.

theystolemyusernametoo wrote:

No, I bought and paid for the album AGAIN.

Why didn't you simply log in with the original AppleID and redownload it?

-> Downloading past purchases from the App Store, iBookstore, and iTunes Store

Ugh. Because Apple DELETED it.

I DID log in with the original Apple ID (I only have one, all they made me change was my forum username, NOT my Apple ID).

Even though I'd bought the album from iTunes to begin with, it would not let me download without paying for it AGAIN.

Because it was DELETED, and not by me.

It was worth $10 to me to have the album again WITHOUT having to hassle with Apple Support. I can't even seem to get people on this forum to read my posts before they reply ... and since no one posted earlier in the thread that Apple Support allowed them to re-download albums for free when they had deleted all record that the people had ever owned the albums to begin with ...

THAT IS WHY I AM GOING TO KEEP ALL MY RECEIPTS FROM NOW ON.

Sorry for yelling. Going to ignore all further irrelevant posts.

Did you move to another country perhaps? In different countries not all iTunes product catalogs are the same, media-rights and so on.

Indeed it is. I was told by the support I paid a chunk of cash for that they hadn't heard of this issue before. A clear lie exposed by a simple Google search.

My i-pad still has all the 'lost' songs on it and the 'expert' advice I was given was to back this up which would restore the lost songs. I insisted that the person checked with a supervisor before I did this just in case it just deleted all the songs rather than restore them to i-Tunes. Thank goodness I did, because he came back and admitted that backing up the i-pad would indeed delete the songs!

This is a major flaw in the I-Tunes platform and I can't believe Apple is getting away with it. It feels like buying a car with an inherrent fault that locks you out of it and the only solution from the the 'garage' is to buy a new one.

I for one have stopped making i-Tunes purchases and I regret the day I bought into the Apple dream. OK, my £20-30 a month won't bother them - but if a million others did the same thing then they might just throw a bit of cash at solving this unbelieveably bad flaw.

Sort it out Apple or risk the reputation

I don't get it, why do tracks disappear? I have my iTunes backed up on Time Machine and I've found some of the albums in the backups, but I cannot know what disappeared and at which point in time... and it cannot be that it deletes tracks less used, as some of the disappeared albums had been played a lot.

Did anyone figure out how to prevent further loss of music in the Library?

And would it be possible to retrieve lost tracks if they exist in backups?

I just had a bunch more tracks disapear. This is my second complaint, and since then I haven't seen a single post from Apple revealing any kind of resolution.

So here's my announcent for anyone that will post in this thread:

-Apple knows that they cannot do anything about the deleted tracks caused by the bug in iTunes, so they will ignore helping anyone in this thread.

-Backups may not matter in this case depending on when they happened. The problem with this bug is there is no way of knowing about new missing tracks amongst the maybe thousands of tracks in your library. So if you perform a backup when you have new unknown deleted tracks, it will simply copy over exactly what you have on your primary drive.

-No one has found a way to resolve this. There is no solution.

-Apple has lost control of the quality of their software lately. This is why people have stopped using Maps and Final Cut. Like Maps and Final Cut X, iTunes is now crap. Do you really want a program that will randomly delete songs that you paid money for? No. It's time to use something else. 😉

IMHO this is too big of a deal to just let it go - Apple business relies on trust in their Apps and online purchases through iTunes Store. Impeccable performance of software is prerequisite for the satisfaction with their Macs & gadgets.

If they drop this ball, there is no reason to keep buying overpriced and today-new-but-soon-to-be-outdated hardware. And then the spiral goes downwards.

I'd hate to see it happen, but until this iTunes flaw is fixed, I am willing to explore alternatives to music management - any suggestions? 🙂

exactspace wrote:

I just had a bunch more tracks disapear. This is my second complaint, and since then I haven't seen a single post from Apple revealing any kind of resolution.

and you won't see a post here from Apple since this is a user-to-user forum.

-Apple knows that they cannot do anything about the deleted tracks caused by the bug in iTunes, so they will ignore helping anyone in this thread.

See response above.

Hi again

this is beyond belief, I lost an unknown amount of tracks the other day. The problem here is they were things that I no longer own plus they weren't bought from itunes, rather taken from CDs. I actually lost 8 Genesis CD singles I had, now therye gon, and there is no sign on any back up drive of them.

The problem is with a huge-ish library how do you know what's gone and when? And surely someone from Apple reads this, and surely there has to be some response.

With approx 10,000 albums in my library, I really do fear for my music collection

G

Ok so check this out... I synced my ipod classic to my itunes and over 100 songs that have plays listed over 0 were marked as missing. I thought ok maybe something happened so I start rooting around in files and find all of the missing songs ON MY IPOD not encrypted aka instead of like "EBNE.m4a" its listed as the full song name... So I searched for the song on my itunes and you guessed it "missing" well now I know where they are going... but how do I get them back? thats where I am stuck anyone got any suggestions? 😕 O figured I should add... running windows 7 not a mac and itunes 10. In order to see the file where the songs would be on the ipod for me anyways "'ipodname'\iPod_Control\Music\F00" now iPod_Control is a hidden file not sure what the story is on mac but you can just google how to show hidden folders. All of my songs are in those F00-F49 folders under Music mixed in between the encoded songs like the EBNE.m4a above. Well... I found my songs the question now is how did they get there? How do I get them back? and How do I keep it from happening again?

I have had the same itunes account for around 6 years now and just this December bought a macbook pro at the apple store. I opened up my same itunes account on this computer after not using it for about a year, and it worked fine. I was listening to my itunes a couple of days ago and today I noticed that all of my songs, except for one random song that I purchased from itunes around the same time all of the other songs were purchased, are missing. They are not on my computer or on any files. I have done every solution that I could find on this topic but I still cannot find my music.

I said something apple did not like and tey removed my posting, so they are watching this thread but have not done anything to fix the problem. This has been going on for a very long time. With many many people complaining about this same issue. So I ask the same question I asked before - is this by design? Usually Apple has been good coming up and out with fixes quickly, but this is rediciolous at best dragging on for this long.

Quit buying iTunes and put the word out it *****, maybe that helps. Or they will remove this one again as well.

No clue where they go but they completely disappear from the computer - smae problem for everyone. I found some still existing on my iPod or iPad that were no longe ron my computer but once you sync they are gone for good.

Did anyone look at the original post it is from 2009 so it has been a long time that Apple denied the existance of this problem. Say something they dont like they remove your post.