Songs Disappearing from iTunes

I've seen other threads on this marked as answered, but they clearly were not based on the posts in them. At first I thought I was going crazy, or maybe had lost some music when I transferred from my old machine to my new one, but now I have songs I know I bought since moving to the new machine that have disappeared. Not just randomly missing songs, but entire missing albums too. Of course, since backing up my music consisted of simply copying the iTunes folder to an external drive (admittedly lazy way, sure) it happily overwrite the folder as I told it to and thus my backups are missing the songs too. This is complete crap, and is NOT answered as the other threads claim. Even if support allows me to re-download everything (at this point, I couldn't even tell you for sure what I am missing since I don't recall everything I've bought) what stops this from happening in the future? If my hard earned money is just going to vaporize off my hard drive at random when I am trying to play by the rules and be legal, give me one good reason not to just save that money and just start pirating everything? Because as much as I don't like pirating, I don't like buying an entire CD for one good song even less, and I like having stuff I bought simply disappear even less than that.

What is the fix for this problem? If Apple lets me redownload everything, where is the proof this won't happen again? I NEED to have a legitimate answer to this question or you and the music industry can kiss my money goodbye. Limewire will be my new music source.

MacBook, Mac OS X (10.5.6)

Posted on Feb 11, 2009 8:34 AM

Reply
633 replies

Dec 3, 2013 11:54 AM in response to br7cobra

Itunes continues to wipe songs randomly from my ipad and iphone on a daily basis. I just accept it now that it is a broken product and use a 3rd party app to back up and reload whenever there's a particular need.


I know people are trying to help with the technical suggestions, but it really misses the point that a software with this many uses should just be click and play without needing technical support every verse end.


I am flabbergasted that Apple haven't yet sorted this problem out.

Dec 17, 2013 11:21 PM in response to gizmonic

As of Mavericks, whenever I run iTunes, it hits my Synology NAS continuously, whenever iTunes is running. I wondered what it was doing until I started noticing songs disappearing from albums. Now looking at dozens (or perhaps more) of albums that are no longer complete.


I know this isn't constructive, but iTunes is the most foul, stinking pile of **** I have ever interacted with. It's the worst thing about Apple by a long shot.

Dec 18, 2013 7:41 AM in response to Chris CA

Because it it is a fact!!!!


This thread started february 2009 and problem of missing music / videos / files etc has still not been rectified.


Apple have been shambolic in not accepting and fixing these problems.


ITunes is officially the worst music programme on the market - useless!


The amount of money wasted on purchasing from iTunes and time burning cd's to iTunes only for them to disappear is scandalous.


I know that many people involved in this discussion are trying to help and rectify the problems but they are completely missing the point, iTunes is a programme with a basic function to store and play media and Apple should be getting this right - its not rocket science!!!!

Dec 29, 2013 7:51 AM in response to turingtest2

Have the same issue and frustration. Apple must know by now that there is something wrong, but will not admit it nor issue a fix. I was a keen Apple supporter, but after losing so many CDs of great music I am also moving when my current iPhone contract is over and when my laptop is due for replacement. Apple was frequenty used as a case study of a great customer-focused and innovative company. Recently I was at a workshop on Business Process Excellence and Apple was a case study again, but this time as a company that had lost its way and was now embroiled in internal politics - the customer has been moved to the irrelevant bucket again.


Coming back to the topic at hand. I have used various posts and instructions over the past 6 months to find the 'hidden" files in OS X - they are gone. I have turned off every possible way that Apple that can access my library (including turning off Genius, stopping iTunes manage my library etc.) but my library continues to disappear. Yesterday I lost another 47 songs. The "reburn your CDs" solution is not a fix - I've done this and the same CDs were deleted again. This "solution" is equivalent to telling a person whose micro-wave oven doesn't work properly to just reload another batch of the same food and try again. The issue is in iTunes.


Fix the cause Apple! My apologies to all for my frustration, but when a company you've respected and defended for so many years lets you down ...

Dec 29, 2013 5:45 PM in response to REMOCAT2222

+1 to major customer dissatisfaction


I manually burned hundreds of CDs I purchased and now have lost over 150 GB of random tracks and/or full albums.

I have recently noticed that all this music has disappeared from Time Machine backups also, which only go back for about 18 months now, and this is 15 years worth of music.


Just wanted to add to the pages of complaints to make it harder for Apple to pretend this is not real.


I have been an Apple owner for 10 years, I was always so happy.


Now I am being trained to expect poor service from "genuises" who seem to be instructed to rote learn excuses rather than actually solving problems, (and some of them actually state off the record that they agree Apple company policy is poor but there is nothing they can do).


I'm also being taught to expect that Apple product flaws are a fact of life and that the Apple is turning into more of a Lemon every year.

Dec 30, 2013 7:38 PM in response to HWStone

...35 pages later ....

I too have manually burned many CDs I purchased and now find it missing from "itunes". Initally when I bought my lap-top I was thinking what a miracle it was to have all my music backed up and ready to listen to on itunes or my ipod and now so much stuff is missing, great stuff, I am just playing my old vinyl records and trying to forget that a company called "Apple" exists. They are truely evil in ways we will never know. I wonder if anyone has read all 35 pages? Soon to be 36, 37, 38 of complaints.. no fix in sight. I want my time back. Burning a hundred CD's takes a bit of time. I want my elation back. To be continued...

Dec 31, 2013 11:12 AM in response to Chris CA

"Why do you need to reburn any CD, let alone hundreds?"


Well let me clarify: It takes a few min to add a cd to the library, multiply this by 10 or 50 cd's, or how ever big your cd library is mine is lets say "hundreds." That's a lot of time just waiting for your computer to load the info. It adds up. You can add it to your ipod someday or if you happen to loose the CD or someone used it as a coaster etc. No problem. It's stored in your i tunes library, right?

WRONG.

Start over.


Other question:

"Since you backed up iTunes, just restore the backup to your computer."

That's a good idea. I do that, it works but it doesnt keep things from dissapearing.

Turns out there is always something missing. The 'gaps' between saving and backing up...

tunes vanish before you can save them, whole albums etc. There is no way of knowing how much is

actually missing.

Thanks for yoru questions.

Happy New Year!

Dec 31, 2013 11:22 AM in response to bingowashisnameo

bingowashisnameo wrote:


"Why do you need to reburn any CD, let alone hundreds?"


Well let me clarify:

Oh, you mean RIP CDs to your library, not burn.

Okay. Burn is when you create a CD (because the laser burns the info onto the CD).


or if you happen to loose the CD or someone used it as a coaster etc. No problem. It's stored in your i tunes library, right?

I wouldn't rely on iTunes as a backup for CDs. Other way around perhaps. CD is a backup for iTunes.

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Songs Disappearing from iTunes

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