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iPod Photo: Poor Sound Quality - Updates

As most of us who have bought the iPod Photo already know, the sound quality IS FLAWED. The distorsion (or background crackling) of high frequency/high output sound (such as piano, high output electric guitar & some deep bass output - however the vocals seem to be fine) is there and something needs to be done about it. Some good examples of where this kind of problem occurs, from what I have found are: Radiohead (most of the OK Computer album), The Hives (the iPod Photo cannot seem to cope with their loud distorted guitar style & very high output), and Incubus (a lot of Morning View). Some people who are still using the tinny, lacklustre stock earbuds, or just don't listen to their music carefully enough, or listen niavely, may still not recognise this.

I refuse to let this issue drop, as I have spent good money on what should be, a technically flawless sound player. I do like this player though (mine is 60GB). The features are good, the photo element is excellent, the 60GB storage is unrivalled, but the main function of the player, to play music, is not good for this one issue. It is so disappointing considering Apple have obviously overlooked this issue (or simply let it slip by thinking nobody would notice), for what is otherwise an excellent piece of equipment.

I record all my music on iTunes, using the MP3 encoder. Some people think the MP3 encoder in iTunes is poor, but it is as good as most. It is all ripped at 224kbps VBR. I use Shure E2c earphones, which are also excellent, and by far the best value for money if you're looking for a warm tone & deep bass in your sound. The step up in price to the Shure E3c might be worth it if you prefer a more detailed, but possibly colder sound.

All that considered, there is absolutely no reason why the sound should be poor on my iPod Photo (when it is fine on the iPod Mini, and using Audio software on my PC), apart from there being a hardware/software glitch. There simply must be. Either that, or something in the sound has been compromised to accomodate the photo elements or colour screen.

I have sent an e-mail to Apple regarding all this, and will hopefully hear from them soon about what is going to be done to resolve this. I will keep this post updated as and when I hear news from them. I also have a case number in motion with their customer services department, and they cannot ignore this anymore.

Something must be done! Redeem yourselves, Apple!

Posted on Apr 10, 2005 10:29 PM

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348 replies

Aug 31, 2005 2:42 AM in response to Malcolm McIntyre

Hi Malcolm
Thanks for the info on the Headroom Total Airhead. Can you tell me what the import duty was? The reason I ask is I just got the ER4P-24 cable from
Etymotic Research, which cost $65 around £36, the import duty was £20!! So hate to think what they will sting me for $199 around £110?! Pro-rata that would be around £60!! (Anyone in the US coming to the UK soon? 🙂

For those who may be interested I am sitting here typing this using the Etymotic Research ER4P-24 cable plugged into my iPod and the Sony MDR-EX71SLW headphones with no distortion!! The cable raises the impedance and therefor presents a better load to the iPods headphone amp stopping it from running into distortion. The Sony's sound great too!!
Phil

Aug 31, 2005 8:27 AM in response to Philip Tyler

I also got stung £20 on the ER4P-24, but strangely the Total Airhead only cost about the same, ie £20. I can't find the original receipt, but I think Customs or UPS make it up as they go along. I am a big fan of the Airhead, but if I was buying now would pay the extra to get the additional soundcard in their computer model.
If you want to be sure, Customs and Excise show all of the official rates of Duty (don't forget to add VAT) on their website.

Sep 10, 2005 4:06 AM in response to Johnny Wood

hi johnny
I agree with u apple have let us all down with the earphone for the ipod photo the ipods great but apple definatly need to do some thing about it very quickly it is astonishing that we pay quite alot for the ipod photo and still dont get any thing near decent earphones to me apple have let me down and im very despointed with them i thought i was alone but it looks like im not. good luck with apple hope they do something about it.

Sep 12, 2005 5:09 AM in response to Johnny Wood

I have just bought a 20gb Colour Ipod.....I use the standard Ipod headphones at work and Sennheiser HD25's when I'm out and about.

I've not noticed the buzzing noise, but I do think the sounds quality is slightly 'blurry' compared to my older Gen 3 Ipod though.

I dont listen to much jazz or piano music granted....I'm listening to Jamiroquai & Incubus at the moment and there's no buzzing on that.

Sep 12, 2005 6:28 AM in response to Johnny Wood

I listen to my 60gb iPod Colour largely in the car using the dock connector. Evidently listening whilst driving tends to blur the frequencies anyway, but I'm wondering if buying one of the dock-to-phono output cables might solve the problem - is the preamp in the headphone socket the main cause of the difficulties?

I've not personally noticed the sound problems everyone on here describes but I rarely listen to just piano music.

Sep 13, 2005 8:33 AM in response to Auntie Helen

Hi Auntie Helen
It would appear that the headphone output on the 60GB iPod is load sensitive. The headphones supplied by Apple have an impedance of 32 ohms and these when used by the majority of listeners will probably prove to be OK to them. But if you are at all critical about what you listen too you may find that you can hear distortion. This will be most noticeable on piano music and especially solo piano music. The sound the piano makes is made up of what are called 'over-tones' these are very susceptible to any form of distortion. If you use a set of headphones with a lower impedance like the Sony's which are 16 ohms the distortion will be worse. Use higher impedance headphones and it disappears all together. Unfortunately using high impedance headphones will mean the iPod won't go as loud as it will with low impedance headphones. This will be especially noticeable with European iPods as the EU nannies have limited the maximum level that ALL personal music devices can deliver. The output on the iPod docks you can buy are line level which mean they will happily drive an amplifier but won't drive any headphones.
I hope that explains it to you.
Phil

iPod Photo: Poor Sound Quality - Updates

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