Ipod 20gb color won't turn off

Question

Level 1

9 points

Ipod 20gb color won't turn off

Apple read this,
My ipod won't turn off. I've seen another post about this, but it didn't answer my question. I understand that your supposed to hold the play/pause button for a few seconds to turn it off, but it wont turn off. I've reset all settings twice. Is my ipod defective? If not then could you please help me!

Posted on Aug 25, 2005 10:29 PM

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Answer 1

Dave W.

Level 4

1,245 points

Aug 26, 2005 7:47 AM in response to mindy otis

Hi Mindy,

These are user groups, Apple may read it, but there's no guarantee. To give them feedback, go here:

http://www.apple.com/feedback/ipod.html

for service, start here:

http://www.apple.com/support/ipod/

Try doing a Reset. (done by holding the Center button and and Menu down for 6-10 seconds until the Apple Logo appears).

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Answer 2

mindy otis Author

Level 1

9 points

Aug 26, 2005 10:46 AM in response to Dave W.

thanks dave, but now I have a different problem, since the ipod wouldn't turn off, I drained the battery until it shut off by itself. But now, it wont turn on, or even charge (p.s. i know how to charge it). I'll try contacting apple directly, but is there anything i can do?

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Answer 3

Dave W.

Level 4

1,245 points

Aug 26, 2005 10:51 AM in response to mindy otis

Have you tried hooking it up to the AC adapter? Not the USB or any other adapter. Try the AC adapter specifically. See if you get the Apple logo. If not, then try a Reset there. Lay the iPod on a flat surface, and press the center button and Menu button for about 10 seconds - but don't press really hard. The combination of AC adapter plus Reset should fix it.

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Answer 4

Sep 15, 2005 7:56 PM in response to mindy otis

My ipod doesn't turn off either. I've tried to hold the middle button when I'm at menu, but nothing happens. This is really getting frusterating. I paid $300 bucks for this thing and it's not working.

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Answer 5

Sep 15, 2005 8:03 PM in response to Jane Rogers

To switch it of you must press and hold the pause/play button.

JJ

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Answer 6

Paul M.

Level 4

1,085 points

Sep 15, 2005 9:17 PM in response to Jan Jaap Kikkert

I think there's a known issue with the Photos/most recent iPods turning off (maybe we can narrow it down to a specific model). The problem seems to be related to certain funtions, i.e. mine won't turn off for a full minute after being in disk mode, or if looking at photos, or if reading large notes, etc. It turns off fine (usually) after listening to music.

Lots of users seem to be having similar problems.

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Answer 7

Sep 17, 2005 9:28 AM in response to Paul M.

For what it's worth:
My iPod Photo (60G, purchased June 2005) wouldn't turn off either. I nearly always play the iPod docked to a Bose SoundDock external speaker. Yesterday, I lifted it off the speaker dock without turning it off first to take it on a trip. Discovered it wouldn't turn off by holding down pause/play, even for a full minute. No choice but to let it drain until the next day. Back home, I placed it in the dock, let it charge for about 15 minutes, turned it on (it turned on OK), turned it off *while still docked* (it turned off OK), took it out of the dock, turned it on out of the dock (OK), turned it off out of the dock (OK).
Not sure what, if anything, this means.

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Answer 8

Paul M.

Level 4

1,085 points

Sep 17, 2005 3:37 PM in response to Judith Cartwright

Judith,

What were you listening to on the ipod just before you took it out and it wouldn't work? Lots of users have experienced your problem if they were listening to an audiobook or doing a slide show just before trying to turn it off.

Usually, if you play a normal song, it will turn off after that.

Also, as a tip: if you really can't get it to turn off, hold the menu button and the center button (select) at the same time for a few seconds and the ipod will reboot. This always works.

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