Previous 1 2 3 4 5 6 Next 122 Replies Latest reply: Nov 28, 2014 11:29 AM by maryameyk Go to original post
  • campbellB Level 1 Level 1 (0 points)
    Almost forgot about this thread, lets bring it back to life.

    1st - We've fixed our calendar issues, no more disappearing appointments on the i-phone. As i stated in a previous post we were seeing lots of Active Sync issues on our exchange server (2003) - we upgraded our server farm to run Server 2008 and installed Exchange 2007 in November 2009. No more sync issues... all of our executive staff are now reporting 100% synced appointments.

    This reaffirms my though that the problem was in exchange and how it synced to the phone. We had Outlook 07, Exchange 03, and Server 00... Looks to me like all aspects of our environment needed to be current for everything to work right.

    Not the cheapest solution in the world, but if you are still running exchange 03 then this might help convince the IT guys to upgrade - or their bosses to pay for it.

    Good luck.
  • austextech Level 1 Level 1 (10 points)
    Same issue here - random appointments in outlook not showing up on iPhone.

    Running:
    MS-Server 2K3
    Exchange 2K3
    Outlook 2K7
    iPhone 3G (3.1.3)

    So far I've only seen this issue with a small number of users, which are Execs with the same Admin Assistant who is set up as a delegate and can edit their calendars. We manually searched and identified appointments that did not push to the iPhone but were not able to find a common denominator between them. I have tested several "methods" for how appointments are created in these user's calendars (added by user on user's workstation, added by delegate from delegate's workstation, copied, moved, etc.) to see if that made a difference but was not able to replicate the issue.

    I'll post if I make any headway, but any help would be greatly appreciated.
  • Drakes82 Level 1 Level 1 (0 points)
    Exchange 2007 and recurring appointments not syncing with the i-phone. It looks like if an old recurring appointment got moved it does not sync with the i phone. Does any one know a solution?

    Drake
  • neo44 Level 1 Level 1 (0 points)
    Hi guys,
    i have searched for a while, finding an answer. I've the same problem as described above.
    Today i have updated my iphone to ios4, so now there are all contacts and all events on my iphone, but i've tried to create a new event in outlook, then pressing F9 (sync with Exchange), nothing happens. I opened the event, then ctrl+s (saving), then "Save and Close" the event, flupp the event is on the iphone.
    That's a workarround for me, but for the whole company it's not the best solution.
    Knows anyone a better solution...???
    many thanks.
  • campbellB Level 1 Level 1 (0 points)
    One thing we did until we upgraded our server was to instruct users to open and accept calendar appointments in Outlook even if the appointment said "no response required" and since most of the missing appointments came from our exec office we instructed his assistants to always request a response when sending new appointments or changing existing ones. Worked perfectly when people followed the rules.
  • neo44 Level 1 Level 1 (0 points)
    Hi guys,
    I've found a solution for me. If I change in the data synchronisation to every hour, it will sync all my events. I don't have to open an event and save it and so on, it will sync everything very fine.

    Hope it ist helpful.
    nico44
  • h0stile17 Level 1 Level 1 (5 points)
    Hi Everyone,

    I too am having the same issue and I have found a handful of workarounds that have seemed to help.

    1. This is a new iOS 4 profile for Exchange. This has worked on my 3G running iOS 4.2

    http://support.apple.com/kb/ts3398

    2. The 2 weeks back sync setting has had little or no effect

    3. I found that custom categories created in Outlook 2007 client connected to an Exchange 2003 server environment are to blame as well when I had our Executive Assistant remove categories then appointments began to appear.

    Hope this helps.

    -Wayne
  • maxcasal Level 1 Level 1 (35 points)
    If I set to "Fetch" nothing happens. Calendar entries are synced when I start the phone or open the calendar application.
    If I set to "Push" it work very well.
    Mail works good in both situations.

    My MobileMe calendar works good in both fetch and push configuration.

    Any idea why?
  • brithead4490 Level 1 Level 1 (0 points)
    I finally found and applied a fix for our environment. No more lost calendar items.

    Situation: Exchange 2003 SP2, Outlook 2007 clients, mostly affecting users with hundreds of calendar items and/or users who had admins who managed their calendar, numerous edits, changes, declines, accepts, the works

    The Fix: Read this http://support.microsoft.com/kb/969254
    and this,

    http://support.microsoft.com/kb/938650/

    Summary: Exchange 2003 is not playing nice with new devices like the iPhone. Migrate to 2010 asap where you'll encounter other issues unimaginable but at least the executive staff won't be mad at you for losing their appointments.
  • moses.gonzales Level 1 Level 1 (0 points)
    brithead4490,
    Thanks for your post. I have been trying to fix this for months, and the directions in the links you posted has finally helped me put this issue on my "resolved" list.

    Thanks again,

    Moses
  • Mr. Lane Level 1 Level 1 (0 points)
    Hello Everyone great information thank for sharing! I too am seeing this issue however I’m not on e2k3... Is anyone seeing this on E2k7 with Iphone 4.2.1?
  • Digi2112 Level 1 Level 1 (0 points)
    Why yes! yes I have. The CEO of all people is not showing "on behalf of" calender appointments. Such as, her secretary enters in an appoint for the CEO and it shows up in outlook, as an appointment made by the secretary, on behalf of, the CEO. But no, not on the iPhone 4 with 4.2.1.

    I called apple support and the person I talked to said that apple is aware of the issues and says M$ is to blame and they are waiting on M$ to fix it. On top of that, from what I have gathered, reading various posts on the net, apple only tests its iOS's against exchange 2007 and 2010. More or less apple is saying upgrade.
  • calvin14 Level 1 Level 1 (0 points)
    Hi there. I'm researching the problem with iPhone and Outlook 2007/Exchange 2007 wherein deletion of one instance of a recurring appointment results in a loss of the entire series. Were any of you able to resolve this?
  • bjf2000 Level 1 Level 1 (0 points)
    Re the couple MS KB articles above, if you're looking for the latest Exchange 2003 SP2 hotfix, I believe that it's this one, containing v6.5.7655.11 of the key files. They should contain all the fixes addressed in other articles with earlier versions and give you the best shot at the fewest AS issues possible without upgrading to a major new Exchange version.
    http://support.microsoft.com/kb/972077
  • mharmelink Level 1 Level 1 (0 points)
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