My iPod quit working, that is to say it no longer made any sound. I could select playlists, songs, etc. and the countdown timer would run but there was no audio. I found that if I pushed with my thumbs on the lower corners - sort of as if I were text messaging, the sound came back, though often with great static. I posted a note about it here on the forums while searching and planing to just pay to have it repaired. Fortunately another forum member, who saw my post and was having the same problem found the information below and sent it to me.
My point though is that as a registered owner of the model iPod with an identified problem, Apple did nothing to make me aware of this and I could easily have spent $100 for a repair, or far more for a replacement unit, when I was entitled to a free replacement because of a defect. (I did follow these instructions and did receive a free replacement as did the gentleman who sent these instructions to me.)
Here's the info and source as it was sent to me......
As many people have seem to have reached dead ends after calling Customer Support (myself included!) I thought I would share the plan of attack that worked for me:
1. Call the Customer Support for iPod number: 1-800-275-2273. I just kept hitting 0 so I didn't have to listen to the automated iPod diagnosing junk.
2. Tell the first person you speak with that your iPod no longer has any sound. Explain that when you apply pressure to the lower right hand corner of the iPod the sound will return, but when pressure is released it goes away again. Tell them it is a manufacturing defect and that you would like to speak with a Representative who can refer your case to a Product Specialist. (If they tell you your product is no longer under warranty, let them know it does not matter in this case, and to please go ahead and transfer you).
3. The Customer Care Representative. Tell them everything you told the first person. MAKE SURE YOU TELL THEM ABOUT THE PRESSURE ON THE CORNER ISSUE! This is apparently key to them understanding/diagnosing the problem. If they say they have never heard of it being an issue, tell them it was only recently (within the past month or so) noted by Apple, and that the Product Specialist/Engineers should know exactly what the deal is.
4. At this point, they should be telling you that they see it is in fact a problem, and that there is something that can be done! If they are still giving you the run-around, let them know it has definitely been noted by Apple and that you would like the matter to be handled properly! If you need to, ask them to refer you someone else, and to refer you to the Product Specialist regardless of whether or not they are informed on the issue.
5. Hopefully by now you should have been either referred to the Product Specialists, or the Representative will have talked to them for you. The woman I spoke with just put me on hold for a few minutes while talking to them, and returned to tell me that I didn't even have to speak with them myself, and to just give her my address and E-Mail. She said someone would be contacting me shortly and that I should receive a new iPod within a week or so. She apologized for my treatment before and was very polite and helpful.
I found these instructions & testimonials at:
http://forums.macnn.com/103/ipod-iphone-and-apple-tv/351485/no-sound-ipod/3/
