Drive won't read any dvd-ejects it automatically after spinning some time

The SuperDrive on my MBP has stopped recognizing/reading any blank DVD media (and many recorded DVDs, including movie discs). It spins for some time with a noise and then ejects it out. The same media works fine in my wife's Sony Vaio laptop.


There was a thread on this previously, but Apple has closed it:


http://discussions.apple.com/thread.jspa?threadID=1295681


I know Apple won't own up to the problem, so has anyone found a solution?


----------


Drive details:


HL-DT-ST DVDRW GSA-S10N:


Model: HL-DT-ST DVDRW GSA-S10N
Revision: AP09
Serial Number: K0***********928
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes


<Personal Information Edited by Host>

MacBook Pro - Intel Duo Core 2.4GHz, Mac OS X (10.5.6), null

Posted on Feb 24, 2009 8:14 PM

Reply
1,164 replies

Feb 27, 2009 11:14 AM in response to laundry bleach

You're right. But when it is a problem that is exhibited by numerous people, there should be a more responsive effort from Apple than "send it in for repair." My computer is 15 months old, so it is out of warranty. In situations like this, I don't believe that I should have to pay for a new SuperDrive because it is more than a simple and random failure of a component.

Feb 27, 2009 12:05 PM in response to Gryff

How numerous are these people? Optical drives fail, they have moving parts. That is why there are warranties. If you had purchased the AppleCare Protection Plan for your MBP, you would be covered. Since you did not, you have three choices: 1) Pay for a repair 2) Live with the machine without an optical drive or 3) Call Apple and make your case. You can certainly register a complaint there, which is more than you are doing here.

Feb 27, 2009 1:23 PM in response to laundry bleach

How numerous? Just look above. Trying using Search feature.

Don't be an apologist. If you open your eyes, you'll see that there is a problem with the hardware beyond random failures. Whether it is a flaw in a driver or in the hardware itself, Apple is ethically obligated to address known problem issues. If they choose not to, then they have to accept that they will suffer from the backlash that results from their lack of concern.

Telling us to "deal with it" does nothing to help the consumer, and just serve's Apple's purposes. In the end, does that really help YOU out when your computer prematurely develops a problem that is also encountered by many other owners?

Feb 28, 2009 2:18 AM in response to Gryff

I tend to agree with Gryff: Apple can't ignore there are issues with such delicate pieces of hardware. I also own a Toshiba laptop, and the CD/DVD drive works just fine, though it's the same "age" as my MBP. Maybe it's of a sturdier build, or maybe Toshiba uses more reliable components, I don't know.

Still, my MBP cost me about three times more than the Toshiba, so I expect it to perform a lot better than it does when it comes to reading and burning disks...

Mar 2, 2009 6:00 PM in response to OneCatFamily

Alright, I have the ANSWER!!! Ya!! =-)

I broke down and called Apple and bought the AppleCare for my MacBook Pro and I spent almost 2 hours on the phone, but we fixed my drive. So here you all go....

1. Open Disk Utilites
2. Click on your Hard drive partition "Macintosh (or what ever you renamed yours too)"
3. Click on the *Repoir Disk Permissions* button

My issue was all related to my user preferences, and this reset the preference. Like magic my drive started working again. Hope this helps the rest of you! *Viel Glück!*

Mar 3, 2009 4:11 PM in response to Gryff

Tried that as well did not work for me either, When I contacted Apple was told that it would take 10 days to repair. I am working Paris, one service centre put the phone down on me (thank you very much!!), when I asked about repairs and the rest of the service centers are busy, 10 days seems to be the norm one service center told me to come back in, wait for it, 3 weeks and then maybe, yes maybe it might be a bit quieter and then it would only take 5 days!!. My situation is unbelievable, I use my macbook pro everyday and I cannot afford to lose the time as I have deadlines to meet. Just need to find someone who can repair this drive quickly in a single day so I do not lose much time.

Mar 11, 2009 10:00 PM in response to Gryff

I'm experiencing the same issue on a MBP 2.2Ghz which also is not very old. Typically I stick up for Apple when I read ridiculous complains from people, however this I'd have to agree that if this is a widespread part failure then it should be repaired out of warranty. I know that apple has extended warranties in the past, such as for the iBook graphics card issue which was extended to three years because of the constant failing. In this case, I am extremely gentle on my machine and I just noticed this issue come up out of nowhere a couple of weeks back. What's worse is some discs will eventually show up, like I put in the iLife '09 disc about 5 times and it came up once, but then some discs will eject immediately.

I'm not sure what the issue is here whether it be firmware, hardware, or software, but I really would like to see a fix for this problem as Macs are suppose to last the test of time. I've been using Macs since the beginning and have had extremely good luck, and I wouldn't expect anything less from this MacBook. Some people that claim "things break after time" need to realize that we are talking about a $2500 laptop here, it's not a $399 Wal-Mart special, I (and many others) pay the premium because I expect the best, in or out of warranty. If anyone does figure out a solution or maybe just the actual cause please let us all know. I'm going to take mine to the Apple Store and hopefully get some answers there

PS, fixing my permissions didn't do anything, I do that on a regular basis along with other routine maintenance.

Mar 13, 2009 8:18 PM in response to Gryff

Insanity: doing the same thing over and over again and expecting different results. Albert Einstein

As far as this superdrive not accepting my dvd or software disks, I'm almost insane.

Gryff-- The link above seems to be open now.

If you click on that link, read a while, they suggest a second link:

http://discussions.apple.com/thread.jspa?threadID=1163304&tstart=0

Look for the post by J.Noir. He posts a fix for Matsushita type drives.

However, supposedly this fixes a super-drive update from 2007. I have had this problem on and off since the 2007 purchase of my MBP. It seems that Apple forgets to keep things fixed?

Maybe admitting fault is bad for share prices, or some division doesn't want to admit they screwed up? If so, it reminds me of government bureaucracy in China. (I've lived there and studied it- I'm not being trying to be negative towards Apple or China, it's just interesting...)

I haven't tried the fix yet. It looks complicated, but I might figure it out. Realistically, my night is going to be spent 'over my head' fixing my superdrive or ripping out my ES300's front seat to fix my oxygen sensor. I'll let you know how it goes.

(btw- my drive just spit the cd out again... 1 step closer to insanity)

Mar 13, 2009 8:27 PM in response to Cornelius Qualley

Cornelius- I totally agree with you on the $399 Wal-Mart special vs the $2500+ mac option. I recently bought an HP netbook for $399 at Best Buy because I needed internet/document creation immediately when heading out of town. My Mac was being serviced (long story). Anyway, its amazing how happy you can be with $400 dollars worth of throw away value. Sort of like buying an expensive Ipod, but useful.

Mar 14, 2009 9:07 AM in response to Palyndromic

Right, and I'm typically very happy with my Apple products but I just haven't had the best of luck with this machine. Since I've owned it I've already had the display and logic board replaced (due to some graphics issues) which was fortunately under warranty. But now, I'm experiencing this issue which I'm hoping doesn't require a replacement drive. Either me or one of my family members has owned pretty much every model of iBook and and PowerBook (MacBook) from the PowerBook 5300c up to the newest MBP which my brother has now and we have had very few issues. In fact, my friend bought my old PB 12" which is probably 5 years old now, has taken a serious beating, and still works like new.

All I'm saying is that I'm fine paying the premium for a quality product if that's what I get. And I've been happy with the tons of Apple products I own and have owned, but I just hope that continues and this machine isn't going to be a big issue. I guess we'll see what transpires with this issue.

Mar 14, 2009 9:39 AM in response to Gryff

I'll chime in with my experiences. I'm finding that DVDs are ejected, but it's occurring intermittently. The first time it happened was when I got iLife '09. I talked with Apple and they had me try different disks. I tried my retail Leopard disk and it would not load. Then I tried my retail Tiger disk and it loaded fine. Apple decided both the iLife and Leopard disks were bad, so they sent out a replacement for the iLife (which had just been purchased. The replacement iLife disk worked just fine.

I just hate trying to figure out the problem when it is intermittent.

Mar 28, 2009 12:14 PM in response to Gryff

Any updates to this problem? I JUST received my new MBP and found that it refuses to read a particular DVD (MS Office install disk), but reads everything else so far. I have yet to try to burn anything, so I can't comment on that yet.

This is my first Apple computer and I find it extremely frustrating to not have a definitive solution yet.

Link to my original post: http://discussions.apple.com/thread.jspa?threadID=1957089&tstart=0

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Drive won't read any dvd-ejects it automatically after spinning some time

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