itunes dont respond

I have exactly the same symptoms ! I've just install V8.1 and ITUNES no more works ! I will try to come back to V8.0.2 version....

If you have Genius turned on, as soon as iTunes opens, turn Genius off.

Hi! How can I turn Genius off?.
I have installed itunes 8.1.0.51 successfully but when I opened it this crashed suddenly....

Thanks so much

Message was edited by: glorcal

Message was edited by: glorcal

We don't have the time to turn off Genius (and it's true that's Genius runs at this moment to send apple some informations), we can click on the cross...but the message of crash is already on the screen !
It seems that the problem touch only Vista users....

OK, get rid of these files
iTunes Library Genius.itdb
iTunes Library Extras.itdb





When you start itunes again, it should be so busy trying to re-build those files, you can stop it.
If the message at the top says "Gathering info about your library..." there is an X to the right. Click on that.
edit - It might also say "Sending information to Apple....." but there is still an X to stop it.





Then go to tunes menu > Store > Turn off Genius

Message was edited by: Katrina S.

Thanks so much for your answer. I did it...but when I went to menu/store the option "turn off" is not available....

I did it meanwhile I saw "sending info to ..."

Any another advice? thanks so much again...

Message was edited by: glorcal

This is the whole report that I got:

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: iTunes.exe
Versión de la aplicación: 8.1.0.51
Marca de tiempo de la aplicación: 49b822b4
Nombre del módulo con errores: StackHash_d03a
Versión del módulo con errores: 6.0.6001.18000
Marca de tiempo del módulo con errores: 4791a7a6

glorcal,
Keep clicking on the X to stop Genius. I don't know why it is grayed out in the menu, it is there on my PC.




If you are PC-savvy, please send a crash report to Apple. The directions are in RoyB's post here
http://discussions.apple.com/message.jspa?messageID=9143156#9143156




There is also a very good idea from another user, RCElliott,
in that thread. Disable your internet connection, start itunes. It will not be able to connect to the store due to no internet, and you can turn Genius off.

Very nice of you....

I will follow your suggestions 🙂

Thanks a lot