I googled "iTunes" and "Gear" (having read and run into trouble in the past and refusing to try iTunes again until 8.2 which installs fine under Windows 7 RC with no need to use Trobleshoot Compatibility even) but now my DVDs and CD/DVD are "absent" AWOL and MIA.
Eventually after weeks of searching through the boards reading through other peoples problems and responses I finally found a solution. I think...so i finally have all of my music on Itunes.
Just like to say I was very unhappy with this whole process and my itunes will now only be used to add music to my itunes. I have no desire to ever give itunes anymore of my money whatsoever.
They have no customer service. I think its sad that I had to resort to scouring the boards to get help from other customers rather then get help from actual itunes people.
Each time I emailed their staff they told me I had emailed the wrong person but never directed me to the right one they just told me to set up a phone appointment (which costs money).
But thanks to all of those nice people who are on these boards just as customers and are willing to help other customers in need because a company won't. You guys are awesome!
krones wrote:
same problem. Here are my diagnostics
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GATEWA GT5014
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.25.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 97631
**7D9
Current user is an administrator.
The current local date and time is 2009-03-15 13:43:35.
iTunes is not running in safe mode.
Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in
airsoft sniper rifles iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on CDR media at speed 16X.
Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on CDR media at speed 16X.
i am unable to turn off the CD text preference
Hmmmmmmmm looks like I'm not the only one having issues with burning CDs and itunes. My diagnostics are a bit different though, but still same type of issue...
So many posts....it's OUTTA control!!!! I thought I'd check in after 8 months of not being able to burn. I've been buying my downloads elsewhere. Why does anybody waste time sending their pc diagnostics to Apple? Doesn't APPLE have a couple of PCs laying around that they can diagnose this with???? I mean HONESTLY!!!!! It's the same problem for everyone!!! Whether it's the bloody upper drivers or the framistamaniter filters, it's going to be the same for all the PCs!!!! Maybe when the ITUNE Store sales drop off completely, somebody at apple besides Rob will take notice and say "Hey! we gotta fix this!" In the meantime, will somebody email me when it's fixed? I'm outta here for the next 8 months. Bye Bye Apple!
I can't burn a CD since the last two upgrades. Really frustrating. Here's my diagnostics if anybody has any suggestions. Ron, are you still out there?
Same problem on an HP desktop also Vista.
Microsoft Windows Vista Ultimate Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite X205
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 6F03FAF886C4C8CB
Current user is not an administrator.
The current local date and time is 2009-06-22 16:10:18.
iTunes is not running in safe mode.
DNS Servers: 207.69.188.187
207.69.188.187
207.69.188.186
Adapter Name: {8868EB28-E1AA-4937-8AF3-A60B5AB0A9C1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-06-22 15:55:29.
D: TOSHIBA DVDW/HD TS-L802A, Rev TO33
Audio CD in drive.
Found 12 songs on CD, playing time 36:48 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:03:30
Track 3, start time 05:21:30
Track 4, start time 08:20:70
Track 5, start time 11:17:47
Track 6, start time 14:01:02
Track 7, start time 17:26:15
Track 8, start time 20:40:65
Track 9, start time 24:16:00
Track 10, start time 27:06:15
Track 11, start time 30:03:05
Track 12, start time 33:16:02
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: TOSHIBA DVDW/HD TS-L802A on CDR media at speed 16X.
** iPod/iPhone Connectivity Tests
**
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
Jan’s iPhone, iPhone 3G running firmware version 2.2.1
Serial Number: 86832UM1Y7H
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 4J549ZHQTXL
Just so the new people know, on page 8 or so the solution was found by tytus. You need to reset the Nero Burning Rights. You can access them in Nero I believe with the newer versions or download them here:
Bloody ****! looks like everyone and their dogs are having the same problem! so can anyone tell me how on this fair earth we can burn CD's in less than 3 hours?
I'm desperately trying to transfer all my music from windows media player over to iTunes but it keeps splitting up my albums into 4 or 5 parts and some of them just don't seem to want to transfer at all! However if I try to manually burn my CD's instead it takes up to 3 hours!!
My iPod was bought as a treat and I'm seriously considering sending it back the whole thing is totally **** and frankly not worth all the hassle!
Is there any way I can actually speak to a human at apple? my Dyslexia means that trawling through pages and pages of disgruntled customers complaints on a forum is really difficult, and I really don't think this is the best, most efficient way to sort problems with a system that SHOULD work!
