Trackpad freezing my laptop

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Level 1

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Trackpad freezing my laptop

Just today and late yesterday, I've been getting a problem with my MBP that's intermittent but getting more frequent. Was wondering if someone could shed some light on it. Basically my system keeps freezing when I'm using the trackpad. Opened up the console to discover:

Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002ed (interface 1, reportID 0xd1)
Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002ed (interface 1, reportID 0xd3)
Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002ed (interface 1, reportID 0xd0)
Mar 30 15:28:06 J1 kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Mar 30 15:28:07 J1 kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002ed (interface 1, reportID 0xa1)
Mar 30 15:28:07 J1 kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Mar 30 15:28:07 J1 kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002ed (interface 1, reportID 0xd9)
Mar 30 15:28:07 J1 kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp

Does anyone have any ideas what might be causing this? I haven't installed any new software for ages. I've rebooted but it keeps happening.

Thanks.

Macbook Pro, Mac OS X (10.5.3)

Posted on Mar 30, 2009 7:33 AM

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Answer 1

Top-ranking reply

Travis A.

Level 6

14,985 points

Mar 30, 2009 2:50 PM in response to Jasper Tandy

Yeah, you're definitely right that it is the trackpad that is causing it.

If it were my machine I'd do an Archive and Install on it. Make sure you choose to preserve the users and network settings (it's part of the procedure in the link) so that your machine will be the same as before. It's pretty simple to do and should only take ~30 minutes.

If that doesn't fix it up it's most likely a hardware issue.

--Travis

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Answer 2

Jasper Tandy Author

Level 1

0 points

Apr 22, 2009 12:30 AM in response to Jasper Tandy

This has now been fixed. I took it to the Apple Store who said it was an issue with the sleep switch and because the machine was less than a month old, they replaced it for me. All sorted.

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Answer 3

Apr 22, 2009 10:05 AM in response to Jasper Tandy

I may have the same issue but I have none of the error messages that you have. Mine are all 3rd party software related messages mostly, so I am going to try deleting those software, this has happened to me 3 or 4 times in the last hour for some reason. I have already done all I can I just fresh reformat and install the OS, I dont see what else I can do. I dont have an apple store near me so I am very reluctant to bring it in unless necessary.

anyone else have this problem? i have since stopped using adium as well as this alarm clock app i have and insomniax, will see if it helps

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