This discussion is archived
14672 Views 23 Replies Latest reply: Sep 28, 2009 2:24 PM by Cupid\'s Psyche
Currently Being ModeratedApr 14, 2009 3:37 PM (in response to Heshhhh)I have exactly the same issue. I've extracted the .msi file and place in in the folder where the installation utility expects it and it still doesn't work. I've tried to uninstall the old version of iTunes via the control panel Add/Remove utility and I get the same error message too.
Any help appreciated.Dell Precision + Alienware
Currently Being ModeratedApr 14, 2009 10:40 PM (in response to Jonners8888)Yeah, I am not even able to find the .msi file. So I am in a stalemate right now...Dell, Windows Vista
Currently Being ModeratedApr 15, 2009 1:31 AM (in response to Heshhhh)When you get messages about network resources and missing msi files, it usually means you need the Microsoft Installer Cleanup Utility.
Here is a method for removal of iTunes with clean up and reinstall.
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed – you should find entries the programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
===compaq presario iPod 20GB iTunes 220.127.116.11, Windows XP, SP3
Currently Being ModeratedApr 15, 2009 12:33 PM (in response to Heshhhh)Polydorus, just wanted to say thanks. Your description in the post of how to fix the issue worked.
CheersDell Precision + Alienware
Currently Being ModeratedApr 15, 2009 1:50 PM (in response to polydorus)Hi
With reference to Polydorus' response, if you remove iTunes and its components will your Library and playlists be deleted? I foolishly don't have a backup.
I am also getting the same error message about the missing iTunes.msi file but have been able to find versions of this file already on my PC, however when I redirect the file settings for where iTunes should be installed (to where I can find .msi file), I am stll getting the missing component message. In addition I am also getting a message "We could not complete your iTunes request...Please repair or reinstall iTunes (-42404)"
Thanks for any help.
Currently Being ModeratedApr 15, 2009 2:12 PM (in response to polydorus)Okay, I am following the instructions, but once I get to the step of downloading a fresh iTunes Program, I get the same original message saying the following:
"The feature you are trying to use is on a network that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below."
I cannot find the file and all I can do is press Cancel.
Then it tells me:
"The older version of iTunes cannot be removed. Contact your technical support group."Dell, Windows Vista
Currently Being ModeratedApr 19, 2009 9:13 PM (in response to Heshhhh)Does anybody have an answer to my problem?Dell, Windows Vista
Currently Being ModeratedApr 19, 2009 9:19 PM (in response to Heshhhh)Are you using the Apple Software Update thing? or downloading and saving and iTunesSetup.exe to your hard drive.iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
Currently Being ModeratedApr 20, 2009 3:03 AM (in response to Heshhhh)I have been away for a while.
The method I gave has been very successful in resolving msi issues. If it didn't work for you, we need to walk through what you did to make sure that it was all done correctly.
I would not expect you to get a message about network resources or msi files when you download the iTunes installer, unless you tried to install from your browser, or used update. You need to save the iTunes and Quicktime installers on your desktop and run them from there.
When you used the removal method, which programs uninstalled without error and which did not.
When you ran the cleanup utility, did you find entries for each of the programs that would not uninstall and did you remove them?
Occasionally a problem program does not show up correctly in the cleanup utility.compaq presario iPod 20GB iTunes 18.104.22.168, Windows XP, SP3
Currently Being ModeratedApr 20, 2009 3:34 AM (in response to polydorus)Thank you so much for your advice - it's all worked and I'm back in action !Windows XP Pro
Currently Being ModeratedApr 22, 2009 3:21 AM (in response to Heshhhh)Download Free: Windows Clean Up Utility
Run Program and select any reference to
residual elements of i-Tunes. Then delete.
Download i-Tunes 8.1 and install again.
Worked for me.
CheersPC NextDay, Windows XP
Currently Being ModeratedMay 3, 2009 5:01 PM (in response to polydorus)Hey! Okay so I am having MAJOR troubles fixing my iTunes problem. I tried doing what you said to above, but i keep getting the same message alert:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'i Tunes.msi' in the box below"
Even when i go to my control panel and try to uninstall everything, i get the same exact pop up. I downloaded the clean up thing as well and that didn't seem to help any.
Can you please help me figure out whats wrong with this?HP Compaq, Windows Vista
Currently Being ModeratedMay 3, 2009 9:50 PM (in response to completeidollover)completeidollover, did you run the cleanup utility after you downloaded it?
Were itunes and quicktime listed in it?iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
Currently Being ModeratedMay 4, 2009 10:19 PM (in response to Katrina S.)yes i did run it, and it seems as if nothing happened. it took like half a second to "scan" and then it said finish. Nothing popped up, and nothing was listed.
i downloaded the quicktime installer and the itunes set up thing, and ran the cleanup utility again, and again nothing happenedHP Compaq, Windows Vista