small dents on screen provoked by keyboard

Question

Level 1

15 points

small dents on screen provoked by keyboard

Hello,
I just noticed a series of small dents/scratches on my MacBook screen.
The dents are obviously provoked by the keyboard touching the screen over and over when you close the laptop.

It looks to me like a possible design flaw.

I was wondering if the screen repair will be free of charge or not (the guarantee period has expired already).

Kind Regards
Luca

Message was edited by: S_eye

MacBook 2.16Ghz Intel core 2 duo (Black), Mac OS X (10.5.6), English OS

Posted on Apr 24, 2009 3:54 AM

Reply

Answer 1

SeaPapp

Level 7

26,492 points

Apr 24, 2009 8:59 AM in response to S_eye

That was a well documented problem with iBooks but since it's introduction the MacBook has used a recessed keyboard. There's nothing wrong with the design, but it's possible that your keyboard isn't fitted properly. The only way you can determine if Apple will repair it is to take it in and have them evaluate it.

Reply

Answer 2

S_eye Author

Level 1

15 points

Apr 27, 2009 5:55 AM in response to SeaPapp

Since there are no Apple Superstores in Spain, I will have to send it to the local authorized Apple repair centre.
To my experience these shops have the tendency to charge for everything, even the well known free repairs.

I will get back to this forum shortly with the answer.

Reply

Answer 3

varjak paw

Level 10

182,668 points

Apr 27, 2009 8:29 AM in response to S_eye

Just to check, are you sure the marks are actual dents in the surface of the screen? I've encountered a number of similar situations where the user thought that the screen was dented when actually the marks were just finger oil that had been transferred from the keys. You may indeed have a misfitted keyboard and/or screen such that there are dents in the screen, but if you have't tried cleaning the screen with a clean lint-free cloth (the cloths sold for cleaning eyeglasses is ideal), give that a try.

If cleaning the screen doesn't remove the marks, then a trip to the service center will be needed.

Regards.

Reply