Matias Keyboard No Longer Recognized by Leopard PB G4 But By Tiger

In February I took a month long trip with my Leopard-based PB G4 and Matias folding USB Keyboard. Everything worked together fine until after my return in early March when I noticed that the keyboard no longer worked with my laptop. Since my return I have received the normal Apple-push updates to my system. I tested the keyboard on my daughter's Dell laptop and it worked fine. I checked the keyboard with a friend's Leopard-based MacBook but to no avail. I called Apple Tech support and they initially informed me that it was not a Leopard issue because all third-party hardware should be automatically recognized by the computer. They also walked me through doing a reset of the computer to bring it back to original operating configuration. I contacted Matias who had their senior engineer look into the USB-capable keyboard and said they are not aware of any problems between the keyboard and Leopard. They also did not have a patch to push to me to get it connecting again but I will be keeping in contact with them about this. I brought my computer into an Apple store only to have them confirm that the keyboard is not being recognized by the USB drives, but there was nothing else they could do for me. I had the USB drives checked out a seperate computer store authorized to work on Apple computers and they both worked fine. At home, nothing that runs through the USB ports is NOT being recognized, everything works fine. While at the same computer store I found an older iMac using Tiger (10.4.7) and successfully tested it there after going through the normal syncing process. But on NONE of their Leopard-based Macs did it work which leads me to believe it is somehow related to either Leopard or an update everyone has received. While the folding keyboard may have only cost $99, I am hesitant to spend $75 for a service call at an authorized repair shop, and they advise me to re-consider having to visit them. Only because it is a great travel accessory for me to work on longer papers and projects rather than the laptop's own keyboard do I want to get this one working with my computer rather than buying another one. So my questions are, 1) how do I individually disable the updates received since March to determine which one is affecting recognition of the keyboard, and 2) why would the keyboard continue to work with Tiger and Dell but not on any Leopard-based Mac? Apple Tech's comments are primarily "it's not a Leopard issue, I should go somewhere else" to get it checked out.

The updates since March are:
Battery Update 1.4
Airport Client Update 2009-001
Airport Utility 5.4.1
Time Capsule and Airport Base Station Firmware Update 7.4.1
Front Row 2.1.7
iPhoto 8.0.2 Update
iLife Support 9.0.2
iWeb 3.0.1
iWork 09 9.0.1
iTunes 8.1.1 for Mac
iMovie 8.0.2
Server Admin Tools 10.5.6v1.1

Any assistance from the community would be greatly appreciated.

Rick

PowerBook G4, Mac OS X (10.5.6)

Posted on May 4, 2009 6:43 AM

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2 replies

May 4, 2009 7:16 AM in response to Richard Wagner

Hi, Richard. In answer to your first question, you don't and can't disable the updates you've installed unless you use Time Machine to back up your Powerbook's hard drive. If you do, you can step back in time to just before the last software update, and restore that configuration to your hard drive. Then repeat the process for each previous update. This will be ungodly time-consuming.

If you don't use Time Machine, all you can do is reinstall everything from scratch up to the last point at which you're sure your keyboard was working properly, and then add the subsequently-released updates one at a time until you discover the one that renders the keyboard useless. Then reinstall everything all over again from scratch except that one update.

If I were you and were facing this incredibly tedious diagnostic process, I'd either return to running Tiger or buy a different keyboard.

May 4, 2009 8:18 AM in response to eww

EWW,
Thanks for the quick response. I am using Time Machine since it previewed and I can see the reasoning behind the time needed to do a re-installation of each and every update. IF I ever get that much time on my hands on another long trip I may consider doing that. And if Matias does not have an explanation/patch or recommendation I may have to hand this keyboard down to my daughters and let them use it on their Dell laptop. However, I feel I am going to need another keyboard for extensive work during travel. If any one does care for a recommendation, the Matias folding keyboard is a great product for travelers who prefer typing on a regular keyboard vice the laptop, if you don't want the kind that rolls up like a rubber hotdog. Thanks again,

Rick

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Matias Keyboard No Longer Recognized by Leopard PB G4 But By Tiger

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