ARD AUTHENTICATION FAILED

Question

Level 1

8 points

ARD AUTHENTICATION FAILED

Hello please can someone help.

I have setup apple remote access 100's of time before without any problems, however setting up my customers new server running 10.5.6 server when trying to connect using screen sharing or ARD i got the error authentication failed? I have checked the credentials and all is fine, if i disable remote management from the sharing preferences and just enable screen sharing I can connect ok.
If i do the same on with there 10.4.11 server all works fine.
I decided to setup 10.5 server on my mac pro at home and came across the very same problem, I have performed all system updates and searched the web for help but found nothing of any use.

any help or a push in the right direction would be greatly appreciated.

kindest regards

Darren

Mac Pro, Mac OS X (10.5.6)

Posted on May 4, 2009 12:23 PM

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Answer 1

jaydisc

Level 4

1,464 points

Jun 11, 2009 5:47 PM in response to coolmacdude

I had a similar problem and found that kickstarting ARD helped. This will kickstart enabling all privileges for all users:

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on -restart -agent -privs -all

See this page for more options:

http://docs.info.apple.com/article.html?path=RemoteDesktop/3.0/en/ARDC882.html

(Note this page is also available directly in Remote Desktop's help)

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Answer 2

Jun 11, 2009 2:28 AM in response to coolmacdude

I'm having the same problem with one of my remote servers - it's still on 10.5.6 (don't dare to upgrade to .7 yet - having all sorts of issues on my test server) and has been working fine until recently however I now can't access it. I've tried ARD, Screen sharing and ssh and can't get in with anything. I don't know if my problem is the same as yours exactly (can either of you access your remote machine via ssh?) - it really looks as if the credentials have changed, but I can't imagine how - I'm one of only two people who can do it, and the other one is the company director whom I work quite closely with, and he hasn't done it either.

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Answer 3

CiderBoy

Level 1

0 points

Jun 18, 2009 7:58 AM in response to jaydisc

I was having this problem but then realised that although I had enabled remote management on my leopard clients in system preferences -> sharing I had forgotten to click on the options button to then allow users to observe and control the machines. Once I had done this everything worked as I expected

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Answer 4

Aug 10, 2009 2:31 PM in response to jaydisc

I've tried kickstarting ARD (why is this necessary, Apple?), but I've had no luck.

Anyone else know of any tricks?

I'm desperate to be able to access my staticIP address Mac OS X 10.5.8 machine running the latest version of ARD.

I'm very disappointed in this once, rock-solid application.

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Answer 5

Sep 6, 2009 5:27 AM in response to jdweekley

I also tried kickstarting ARD with no luck.

I can still access the server with Server Admin and via ssh as root, but no luck with remote desktop.

I thought it was down to Snow Leopard update on my workstation and Server Admin 10.6, as my MacBook which runs 10.5.7 can still connect fine - Mac mini server is on 10.5.8 (Build 9L30).

Given 10.6 Server admin can not work with certs on the server this is a problem.

By the way on my MacBook I didn't apply the Remote Admin Update 3.3/Remote Desktop Client Update 3.3.1 both dated 8/20/09.

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Answer 6

Nov 10, 2009 5:21 PM in response to Hrvoje Jasak

Be sure to differentiate the kickstart commands.

Prior to ARD 3.2:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on -restart -agent -privs -all

ARD 3.2 and after (snow leopard)
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -configure -allowAccessFor -allUsers -privs -all

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Answer 7

HelixOne

Level 1

0 points

Jun 10, 2009 8:54 PM in response to coolmacdude

I have the exact same issue with a new Mac Mini I bought that's running 10.5.7. Checking remote management in the mac mini's sharing preferences basically looks me out from ARD.

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Answer 8

Sep 22, 2009 2:02 AM in response to coolmacdude

Just confirming the bug: two new Snow Leopard machines, this does not work out of box.

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Answer 9

Nov 13, 2009 3:09 PM in response to ScottMorabito

I was experiencing the same issue described by a lot of people on the net and on this topic more specifically (Authentication failed on a Mac OS X Server 10.5.8 machine). Luckily enough, thanks to the second method suggested by Scott I finally have it working! 🙂

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