Maxtor One-Touch III Not Mounting!

Question

Maxtor One-Touch III Not Mounting!

Hello, I recently bought a Maxtor 2TB One-Touch III drive and have been very happy with it. Time Machine works beautifully on it.

However, just today, the drive would stop mounting. When I try to start up the drive and check it in Disk Utility, the application would hang.

If I try booting the computer with the drive on, the computer will not get to the logon screen, but will immediately respond after unplugging the drive.

The drive is connected via Firewire 800. I thought maybe it was the interface, but after trying USB and Firewire 400, the results would be the same.

The drive does not mount on the desktop. I tried resetting the PRAM, and I tried looking for online resources, however, nothing seems to work.

How can I recover a drive that is not being recognized by the OS?

MacBook Pro 15 Inch, Mac OS X (10.5.6), 4 GB RAM, 180 GB HDD, Nvidia 8600M GT

Posted on May 4, 2009 11:31 PM

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Answer 1

May 5, 2009 2:15 AM in response to Community User

Hi Guillermo Oviedo-

Greetings and welcome to the Apple Discussion boards

You won't be able to do much if the drive won't even show up.

Barring any other fix this sounds like you could have a bad external power supply brick. You may want to contact Maxtor.

Try resetting the FireWire bus per the 5 steps in this document: What to do if your computer won't recognize a FireWire or USB device

Luck-

-DaddyPaycheck

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Answer 2

May 10, 2009 4:29 PM in response to DaddyPaycheck

Thank you very much for your advice. However, I took the drive to Fry's (that's the place where I bought it and I have a three-year warranty) and they said that they could repair it, but they would not be responsible for data transfer.

I booted Linux (Ubuntu 9) and it seems to be able to detect both volumes on the drive, so I know the problem isn't the firewire hub.

I tried fixing the problem in Linux, but I don't know anything about Terminal, so I don't know what to do.

After starting up my computer with the Mac OS install DVD, I went into Disk Utility and sure enough, my drives showed up. I was unable to mount them, but upon trying to fix them, I get the following error:

http://localhostr.com/files/80f949/img.tiff

After browsing on the Internet, I heard many say that Disk Warrior is a program that can help fix the directory. (and the B-Tree Node thing.)

Now, I'm running Disk Warrior 4 on the Root user in Mac OS X, but it's taking a very long time. I don't know if it's working. My computer's been on for 20 hours now, (is that bad for a MacBook Pro?)

So, is there any chances this will finish? (The drive's barely three-months old.)
Will my laptop be damaged?

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Answer 3

ptvogel

Level 1

4 points

May 20, 2009 1:43 PM in response to Community User

Same thing for me, and yes, I used the Apple 5 steps to recognize USB/Firewire, without success. Very frustrating as this drive has been a solid workhorse for 8 - 9 months.

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