Adobe PDF 9.0 printer no longer working after OS X 10.5.7 update

After I allowed Software Update to update my system to OS X 10.5.7, printing to PDFs using the Adobe PDF 9.0 printer no longer works.

The printer says the file has printed correctly but no PDF file is actually produced. No errors show in the printer's error log. It just gives me the following info:

I [19/May/2009:20:50:04 +1200] [Job 14] Adding start banner page "none".
I [19/May/2009:20:50:04 +1200] [Job 14] Adding end banner page "none".
I [19/May/2009:20:50:04 +1200] [Job 14] File of type application/postscript queued by "powerbookg4".
I [19/May/2009:20:50:04 +1200] [Job 14] Queued on "AdobePDF9" by "powerbookg4".
I [19/May/2009:20:50:04 +1200] [Job 14] Started filter /usr/libexec/cups/filter/pstops (PID 5608)
I [19/May/2009:20:50:04 +1200] [Job 14] Started backend /usr/libexec/cups/backend/pdf900 (PID 5609)
I [19/May/2009:20:50:13 +1200] [Job 14] Completed successfully.

I have worked my way through numerous troubleshooting processes with Acrobat Pro 9, including a complete reinstall and progressive update to 9.1.1 but this has not solved the problem and now Acrobat Pro itself crashes immediately every time I try to run the software.

One thing I've noticed in the Console Messages is this recurring error which may or may not be related:

19/5/09 8:50:53 PM Console[5625] Error loading /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: dlopen(/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder, 262): no suitable image found. Did find:
/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: mach-o, but wrong architecture

Any ideas?

MacBook Pro 2.2Ghz, Mac OS X (10.5.7), Adobe CS3, Final Cut Express HD

Posted on May 19, 2009 1:56 AM

Reply
7 replies

May 19, 2009 4:44 AM in response to Dave Polyester

{quote}After I allowed Software Update to update my system to OS X 10.5.7, printing to PDFs using the Adobe PDF 9.0 printer no longer works.{quote}

I'm not having any problems with Adobe 9.0 printing PDF's and 10.5.7. My log looks about the same as yours but is followed by a save. You could check the Adobe forums, because I don't think it is a problem with 10.5.7.

[Job ???] Request file type is application/pdf.
[Job 109] Adding start banner page "none".
[Job 109] Adding end banner page "none".
[Job 109] File of type application/pdf queued by "adam".
[Job 109] Queued on "AdobePDF9" by "adam".
[Job 109] Started filter /usr/libexec/cups/filter/cgpdftops (PID 453)
[Job 109] Started filter /usr/libexec/cups/filter/pstops (PID 454)
[Job 109] Started backend /usr/libexec/cups/backend/pdf900 (PID 455)
[Job 109] Completed successfully.
Scheduler shutting down normally.
Saving job cache file "/private/var/spool/cups/cache/job.cache"...
Listening to ::1:631 (IPv6)
Listening to 127.0.0.1:631 (IPv4)
Listening to /private/var/run/cupsd (Domain)

May 19, 2009 1:56 PM in response to garbageman

Thanks Garbageman, that gives me some hope that it's solvable, though I've not yet found anything in the Adobe Forums that helps me.

However I still think it may have something to do with 10.5.7 because up until the exact time that I installed the update, the PDF Printer was working fine and the line +Saving job cache file "/private/var/spool/cups/cache/job.cache"...+ appears in my log. Any attempts to print to PDF after the update, that line is no longer there.

May 19, 2009 2:05 PM in response to Dave Polyester

It's entirely possible that the problem isn't isolated... My wife lost her (Lexmark z2300) USB printer after the 10.5.7 update. The printer remained, however the PPD was no longer recognized. It wasn't even a simple matter to point it back to the PPD; it was necessary for me to reinstall the entire driver package.

Something up with that update with regards to Printers, which is what brought me here today; to determine if others were having issues.

Anyone else?

May 19, 2009 5:06 PM in response to DrMacMikeR

Yes, I count myself among those having printing problems. Since updating to 10.5.7, I cannot print properly from PDFs (either through Acrobat or Preview) or my Web browsers (either Safari or Firefox). I've had to use a workaround that worked sufficiently for me (take a screenshot of the page, print that screenshot). Maybe that'll work, too, for some folks, if that's all you really need.

I tried to print out some Google Map directions last night and the only thing that would print out were the headers. If I turned off the headers/footers in the print options, I could get the top 1/4 of the Google logo and any text next to it to print. It's just bailing out early for some reason. And when it's printing multiple pages, it does the same: prints 3 pages of nothing but the header (or top 1/4 inch, if they're turned off).

One thing I was noticing is that the Web page that I tried to print out a few minutes ago was listed in my Epson log (printing to an Epson Stylus Photo 1280) as "File of type application/pdf" -- is that correct?

Anyway, it doesn't seem to be a "not recognizing the printer" sort of thing (it's there in the list -- I've even removed it and added it back again w/ no problems), but it just won't finish the job.

TextEdit, however, seems to work properly, as does Preview when printing a standard PNG screenshot. I just did a quick test with them to isolate the problem a bit more.

I may try reapplying 10.5.7 through the update on Apple's site before long (I originally updated through Software Update), per some other suggestions I've found, but I'm not in any dire straits at the moment. I have a sneaky suspicion it's just a bad update install on my end.

May 19, 2009 6:07 PM in response to Xiebinrui

{quote}I may try reapplying 10.5.7 through the update on Apple's site before long (I originally updated through Software Update),{quote}

Trying the download version could work. I was going to update with software update but kept getting errors so I went with the download version. I also just tried with the built in save as PDF and my HP printer and all worked perfectly. Looks like I got lucky with this one.

Message was edited by: garbageman

May 19, 2009 6:53 PM in response to Dave Polyester

Hmm, the plot thickens.

I've just tried logging in as a different Account user and both Acrobat Pro 9 and Adobe PDF 9.0 printer are working fine under that account!

So, I tried replacing my normal account's Preferences folder with the other account's Preferences but this did not solve the problem for my normal account.

Does this give anyone a clue to what's going on?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Adobe PDF 9.0 printer no longer working after OS X 10.5.7 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.