Unknown voice message

Question

Shylock1966 Author

Level 2

405 points

Unknown voice message

My wife has got a voice message on her iphone with the caller as unknown and the date of 01/01/1970. All attempts to delete message fail it always seems to come back after a few hours or sometimes minutes. If you play the message there is nothing no sound whatsoever, does anybody know how to delete this message for good.

Imac 24inch 3.0ghz 4Gbram 500Gb HD, Mac OS X (10.5.7), Nvidia 8800Gs

Posted on May 22, 2009 10:58 AM

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Answer 1

roaminggnome

Level 10

106,401 points

May 22, 2009 12:00 PM in response to Shylock1966

Have you tried reset?

Restore?

http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

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Answer 2

May 24, 2009 9:32 AM in response to Shylock1966

I have exactly the same problem with my iPhone on O2 in the UK.

On going into visual voicemail yesterday it showed up as a message from "Unknown" received on 01/01/1970 and 0 seconds long. When you try and listen it just gives the cirulating icon depicting that it is loading but never loads it. I can't delete it. My friends say that my phone was going straight to answerphone all day until I turned it off and on - but still can't get rid of the the 01/01/1970 message and today the phone does not seem to be taking calls from other iPhones on O2...

My phone is at 2.2.1. I know other people were reporting this bug in 2008 who were on 2.0.2, see
http://discussions.apple.com/thread.jspa?messageID=8505645

Apple / O2 - any ideas?!!!

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Answer 3

DaVBMan

Level 6

9,292 points

May 22, 2009 11:29 AM in response to Shylock1966

Call into your voice mail instead of using Visual Voice Mail.
Go to keypad and press and hold down the number 1 (call into voice mail).
See if you can delete it directly on the voice mail server that way.

If still and issue, call AT&T and have them take a look at your voice mail box (maybe have em reset it).

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Answer 4

Shylock1966 Author

Level 2

405 points

May 22, 2009 11:47 AM in response to DaVBMan

Sorry i am in the uk using the phone system of O2. Tried your method and it states that there is no messages on the system so cant delete it, but again on the iphone it says 1 message this unknown one date 1970. I think we better phone the help desk !

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Answer 5

May 24, 2009 2:51 PM in response to Steven Casson

I have done the soft reset - holding power and home button until getting the apple onscreen.... is now behaving so far!

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Answer 6

May 24, 2009 3:43 PM in response to Steven Casson

Spoke too soon - going to voicemail again...

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