RocketRaid

Question

RocketRaid

I have a 2008 Intel Mac Pro with 10.5.7 and have a RocketRaid 2522 attached to 2 Serteck enclosures (minisas to eSATA) each set up as a separate array. A Kona 3 is in slot 3. The RAID will no longer mount. I have always had some trouble with this and would often have to reboot the computer with the RAID powered on. Now nothing I do works. System Profiler recognizes the card in Slot 4 as a "scsi" device. Activity monitor does not show raidman running and I have tried using SystemStarter to start it in Terminal, but it never shows up. I have downloaded the latest drivers from HighPoint; pulled the card and reinstalled; pulled Kona card, all more than once but nothing works. Any suggestions (Highpoint has not responded to multiple tech support requests)?

I suspect the board has failed and am considering buying a new card - the 4322. (Bot sure why given HPT support). If I switch out the cards, will my arrays still be intact or will I have to reconfigure them? Will I have trouble doing this since they are no longer native drives?

Thanks, Jim

Mac Pro 8 Core 3.0, 8G RAM, Mac OS X (10.5.7), FCP 6.0.2, Kona 3, SATA RAID

Posted on May 24, 2009 11:12 AM

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Answer 1

mbean

Level 4

1,250 points

May 24, 2009 4:28 PM in response to James Tuchschmidt1

Hi,
It sounds like there may be a system conflict or a hard disk that may have failed. In order to troubleshoot this configuration I would do the following.

1. Remove all cards except the video card and HighPoint card.
2. Remove all USB and FireWire devices except the keyboard and mouse.
3. Install a fresh copy of Mac OS X on a spare HD using the Apple DVD.
4. Set the new HD as the boot drive in System Preferences: Startup Disk.
5. Install the HighPoint 1.10 driver found here on the new boot drive:
http://www.hptmac.com/US/product.php?_index=38&viewtype=download
6. If the HighPointRAID manager was used to configure the RAID set it up. Navigate to https://localhost:7402/ using a web browser. Reset the password and turn off the alarm and verify that "Enable auto rebuild" is on.
7. Now attach one of the enclosures and see if the RAID shows up in the the HighPoint web manager at https://localhost:7402/
8. If this fixes it you will know the issue is system related. If not, you may have a bad hard disk. You can determine that by which hard drive has an inactive LED.

Good luck!

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Answer 2

May 24, 2009 9:47 PM in response to mbean

Thanks, I will have to get another small drive to use as a boot drive, I suppose. I do have a complete backup of my boot disk, on a firewire drive, from a couple of months ago when I know the RAID was working. I tried to boot from it, but the RAID drives still do not mount. I forgot to mention that the Web RAID Manager says it cannot connect to localhost:7402. I have two enclosures that are setup as separate RAID arrays. Neither mount. If it is a failed HD, a drive would have to have simultaneously failed in both enclosures. Seems unlikely. There are no new hardware components. So, probably not a hardware conflict (right?). But, I have performed several software updates. I was thinking the card has failed, but drives are cheap and I will try this before buying a new card.

This stuff eats up a lot of time. Hate it! Thanks, Jim

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Answer 3

mbean

Level 4

1,250 points

May 24, 2009 10:20 PM in response to James Tuchschmidt1

Hi,
Based on the fact that the HighPoint web manager cannot connect, this tells me a system related issue is probably the cause. If a fresh Mac OS X install with the new driver installed corrects the issue this will verify that guess.

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Answer 4

May 25, 2009 8:44 AM in response to mbean

Clean install of 10.5. Downloaded HPT driver for RR2522. Pulled Kona card. Still cannot connect to localhost:7402. Replace card? If I do will my RAID arrays still be there - I should think so? I appreciate your help. Jim

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Answer 5

mbean

Level 4

1,250 points

May 26, 2009 9:42 PM in response to James Tuchschmidt1

Hi,
Did you use this exact link:

https://localhost:7402/ using a web browser. Is it possible that you left out https:// ?

What version of the driver did you install?

Thank you!

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Answer 6

May 26, 2009 10:08 PM in response to mbean

Used exact link from your posting. Also, typed it myself to be sure.
Driver was MacDriver v1.10 following your link.

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Answer 7

mbean

Level 4

1,250 points

May 27, 2009 1:54 PM in response to James Tuchschmidt1

Hi,
I am unable to duplicate this issue. Does the card show up in Disk Utility?
Do you have other PCI cards installed besides the video card?
Was the fresh install created using the Apple DVD on an erased hard disk?
I would use the combo 10.5.5 updater on the test disk.

Thank you!

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Answer 8

May 27, 2009 2:09 PM in response to mbean

No the card does not show up in Disk Utility, not sure it ever did. The card does show up in System Profiler as a unknown scsi controller. In my clean install test, I did as you suggested and pulled the Kona 3. The only installed card was the primary graphics card. Fresh install was done with Apple Leopard disk on a fresh, brand new disk. I did not run the updater. The card worked, at one time, under 10.4 and early 10.5 and the latest was 10.5.6. I still have the clean install and can boot from the disk, update, and try again. But, I really suspect that the RR2522 has failed for some reason. I also thought about moving it to slot 2 to see if there is a problem with the main board slot 4.

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Answer 9

May 27, 2009 3:17 PM in response to James Tuchschmidt1

got the same issue, the card does not show up or the web gui does not connect
https://localhost:7402/
change to port 7412
if not, uninstall the driver,
restart the computer and reinstall again.

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Answer 10

May 27, 2009 6:38 PM in response to kimuratakahashi

Thanks for all the suggestions. I tried 7412 without luck. Uninstalled and reinstalled driver. No luck with either 7402 or 7412. Moved card to slot 2 from slot 4 and still Web Raid Manager cannot connect to the card. It shows up in System profiler as scsi controller, but will not work. I really think this card is toast.

The one question which I have not been able to get an answer to is, if I install a different RAID card (the RR 4322 or 3522) will my array still be there or will I loose everything and have trouble with drives that are no longer in a native format? Would I be better off just buying another 2522? Thanks again for the help. Jim

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Answer 11

Jun 1, 2009 6:29 PM in response to James Tuchschmidt1

I bought a new card and installed it and it works. Thanks for your help. Jim

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