Syncing Problem - firewall - port 3689

Hi there,

when trying to sync my ATV, iTunes says "the Apple TV is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689"

It happened for the first time, I didn't change any settings neither in the computer not in the ATV.

I followed the steps described in the articles

http://support.apple.com/kb/TS1447
and
http://support.apple.com/kb/HT1810.

The firewall setting allow all incoming connections, but the same alert box appears, when I try to sync.

Does anybody know what am I doing wrong?

MacBook Pro, Mac OS X (10.5.5)

Posted on May 24, 2009 1:01 PM

16 replies

Oct 23, 2009 11:50 PM in response to Numanoid5

I have the same problem and have tried everything.
I can see the device in Itunes but cant sync.
No firewall enabled.

I am gussing my problem (since im not connected by a router) that it migh have something to do with my symnatec antivirus problem. Unfortunatley I dont have access to it (job computer!). Has apple not come up with a patch for this yet?!

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Syncing Problem - firewall - port 3689

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