iMac G5 Repair Extension Program

As per the website: "The program is available for certain iMac G5 models that were sold between approximately September 2004 and June 2005 featuring 17- and 20-inch displays with 1.6GHz and 1.8GHz G5 processors."

Your model is not part of this Repair Extension, and is not affected by this component failure. The fact that your serial number is "in range" of the affected units is of no concern.

Most certainly. And, for reference, this Repair Extension is only for eligible units that are actually experiencing the issues currently.

Hi Niall,

Your serial number falls within the range: W8435xxxxxx - W8522xxxxxx

Edited by Apple Moderator... Second generation iMac G5's are not included in this repair extension.

My machine is displaying symptoms and Apple are going to take it away for repair (see my earlier posts) which I'm not happy about - I want onsite repairs as per my Applecare Protection Plan - as they say they don't know which component is faulty ! How can they know what the problem is, know which machines are affected but not know which component is faulty ? Unless several components can be faulty in our batch of iMacs 😟

bw'sAnne

Just ntoiced yours is a 2 ghz iMac so maybe it won't be affcted even though it is the right serial number ?

bw's
A nne

Right, and again, your serial number is within "range", however this model is not affected. For example, iBook G3's which were covered under their own Repair Extension shared certain serial number ranges with iBook G4's, which of course were not considered part of the Repair Extension.

It's nothing to be concerned about. Your 2GHz model has the "revised" components which earlier models did not.

Anne,

It's important to note that different revision computers can indeed fall under the same serial number range. That's why they specify the type of model affected.

As far as on-site is concerned, carry-in is the "preferred" method of repair for this particular issue (definitely not DIY, for safety-reasons). However, if you qualify for on-site, you have every right to request it. This particular issue only involves two components: the logic board and the power supply. The only reason I can see someone from Apple denying on-site is if there's a possibility that additonal components/cabling were damaged by the failure of one or both of those parts.

Good luck.

I don't think any additional components in my iMac can have been damaged, at least it's showing no other symptoms, other than weird screen problems ('shuddering' or grey/white screen with little dots or large black lines) when waking or starting up from cold (so it's now on all the time) so I don't see how Apple can think it's a possiblility. I have the Applecare Protection Plan and, in theory, that means repairs should be done onsite. The engineer is coming to take it away on Monday and I'm going to show him all the information I have been getting from the forum on this thread and others.

thanks,
Anne

It is most certainly within the realm of possibility for a bad power supply and/or logic board to melt or char something else internally. Not that it's necessarily true in your circumstance, unless you can confirm so visually. Call 'em up and demand your on-site repair if that's not the case 🙂

Is any of this dangerous ?

Anne