Error: 0xE800000A

Question

Error: 0xE800000A

I have just downloaded the latest itunes but now my iphone comes up with the above unknown error. It was OK up until now.

Any ideas what the problem is?

Windows Vista

Posted on Jun 3, 2009 2:19 PM

Reply

Answer 1

Jason L

Community Specialist

Jun 3, 2009 2:57 PM in response to Shaunyboydotcom

Hi,

If the iPhone is not recognized after updating iTunes 8.2, try the general troubleshooting tips in one of the articles below:
If you have a PC, take a look at this article: http://support.apple.com/kb/TS1495
If you have a Mac, take a look at this article: http://support.apple.com/kb/TS1591

Also make sure the iPhone is directly connected to a high-speed USB2 port on the computer, using the cable that came with it.

-Jason

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Answer 2

Jason L

Community Specialist

Jun 8, 2009 3:45 PM in response to Shaunyboydotcom

Shaunyboydotcom wrote:
Is there any number to ring Apple about this?

Yes, you can call U.K. iPhone, iPod and Mac technical support at: 0870 876 0753

This article: http://www.apple.com/uk/support/iphone/service/faq/ provides answers to frequently asked questions about iPhone service options in the UK.

-Jason

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Answer 3

Jason L

Community Specialist

Jun 16, 2009 11:58 AM in response to Shaunyboydotcom

Shaunyboydotcom wrote:
Error still here.
Not happy with the situation at all.

Do you see the same issue when plugging the iPhone into another computer?

You may want to contact U.K. iPhone, iPod and Mac technical support at: 0870 876 0753 again or make a reservation with a Genius here: http://www.apple.com/uk/retail/geniusbar/

-Jason

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Answer 4

Jason L

Community Specialist

Jun 16, 2009 3:20 PM in response to Shaunyboydotcom

Shaunyboydotcom wrote:
Hi Jason,
I haven't plugged my iphone in another computer.
My old nano works OK on my computer though.
I have tried Apple Support and they told me to remove itunes, Quicktime and the other connected things and to re-install them which I have done a few times but nothing has changed the error is still there.
I have just booked to see a genius tomorrow in Manchester so fingers crossed.

The Genius can generally replace the iPhone on the spot, if there is a hardware issue.

iTunes uses the iPod Service to recognize the iPod Nano and the Apple Mobile Device Service to recognize the iPhone/iPod touch. This could be caused by a conflict with the security software on the PC. You can generally bypass the security software by putting the PC into a Selective Startup Mode as described here: http://support.apple.com/kb/HT2292 or by removing the security software.

-Jason

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Answer 5

3xpt0

Level 1

8 points

Dec 5, 2009 7:03 PM in response to kenling86

Thanks It works the way you said

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Answer 6

Jun 5, 2009 12:22 PM in response to Varkias42

I spent about an hour on the phone with Apple support yesterday, and they weren't able to figure out what was wrong either. Said I was the first call, and that there wasn't anything in their database about this error message. Great.

Here's hoping they find a fix soon!

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Answer 7

adhuston

Level 1

10 points

Jun 8, 2009 7:40 AM in response to Shaunyboydotcom

Here is what I have found in my log files:

6/8/09 9:36:44 AM [0x0-0x25025].com.apple.iTunes[387] MobileDevice: store dictosx: Could not create /var/db/lockdown//8a0825c089bb3dad5717af304254a7b3e85c8bf0.plist: No such file or directory

Hopefully this help someone. I tried creating a lockdown directory under /var/db/ but it didn't help. I have also tried uninstalling and reinstalling itunes, no luck!!!

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Answer 8

Jun 9, 2009 8:38 AM in response to Shaunyboydotcom

Same issue here. Im using the "Restore" feature to see if that fixes the issue. My only regret is that I'll lose all my iphone files, music, and apps. I hope after restore it works, and I can reload my apps properly.

SNOW LEOPARD v.10A335
iTunes upgraded to 8.2 - This was the beginning of my inability to sync in the first place...

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Answer 9

Jun 9, 2009 9:18 AM in response to Paullyg22

OK folks, the restore worked!... BUT, and it's a big BUT... I had to switch back to my OS X10.5.7 partition and restore from there (good thing I had backed up my iPhone too!).

So basically, the iTunes 8.2 and OS X 10.5.7 were compatible, but the OS X 10.6 build 10A335 and iTunes 8.2 were a BUST!

Well, back to the drawing board. I hope this helps those of you out there with the same problem...

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Answer 10

Jun 16, 2009 2:07 PM in response to Jason L

Hi Jason,
I haven't plugged my iphone in another computer.
My old nano works OK on my computer though.
I have tried Apple Support and they told me to remove itunes, Quicktime and the other connected things and to re-install them which I have done a few times but nothing has changed the error is still there.
I have just booked to see a genius tomorrow in Manchester so fingers crossed.

Reply

Answer 11

Magus13

Level 1

5 points

Jun 17, 2009 8:32 AM in response to Shaunyboydotcom

Just fixed this problem on a laptop at work. Check the permissions on /var/db. Permissions were wrong when it was having a problem they should be 711. The command would be sudo chmod 711 /var/db
Hope this helps someone.

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Answer 12

Jun 18, 2009 1:07 PM in response to Shaunyboydotcom

After trying the following the problem still persists:-

1. Uninstalling and re-installing itunes.(tried this about 5 times in total now)

2. Went to Genius Bar in Manchester. He said it was a Windows Error number and to ask Microsoft about it. Could be compatibility issue between itunes and security software.

3. Left message on Microsoft Support site. Someone replied saying it is an itunes 8.2 issue.

4. Disabling my security software to stop any security conflicts.

5. Uninstalling itunes 8.2 and re-installing itunes 8.1

6. Had a look on other forums and can see that this is also an issue with ipod touches as well but there does not seem to be any way to sort it. Left some forum messages on there.

Can anyone suggest anything else?

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Answer 13

Jun 20, 2009 8:17 AM in response to Shaunyboydotcom

OK.
So today I decide to reset my iphone to factory settings to see whether this will fix the problem.

However, now I don't have a functioning phone or anything as the problem persists. Things are getting worse not better for me here.

Not sure what my next step could be.

Any ideas anyone?

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Answer 14

Jun 21, 2009 4:28 AM in response to Shaunyboydotcom

Desperate times call for desperate measures.
Last night I re-installed my Windows Vista. After a few squeaky bum moments everything now seems to be OK with my iphone. I even managed to update to 3.0.

So, basically I solved my own problem with no help from Apple whatsoever. So yes the question has been answered by myself!

I've no idea why the problem started but hopefully it has gone for good.

Fingers Crossed

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Answer 15

Jun 21, 2009 9:55 AM in response to deggie

No, it was my problem with using an Apple product on a Microsoft run computer.

I have learnt my lesson not to download the latest itunes when the one I have works perfectly well.

This is a lesson hard learnt.

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