Macbook air dead 2 months after warranty ends!

"Imagine you buy a very expensive hiking shoes, and in the first time you hike - your small finger gets out of it. would you be happy with it? ?"

you're right, i would be FURIOUS if my SMALL FINGER came out of my SHOE. ???!?!?!?!?!!??!!? FURIOUS.

I still don't see how my FINGERS coming out of my SHOES applies to Apples' ONE YEAR WARRANTY however.

Message was edited by: MistaJ

Tal123 - you said " jet airplanes - when are they supposed to break? never!"

Right. they aren't SUPPOSED to break - but THEY DO. And then they crash. And people die.

You have a broken computer.



LEt me try it THIS way.

I have a MBA. i DID NOT buy Applecare. if it breaks anytime after the warranty expires -guess who is going to pay for the repairs.... Is it Apple? Nope... is it... ME? YES!

You make it sound like - If i buy a compact car i should expect it to break. But if i buy a high end luxury car - i should expect it NOT to break. Well - they both will break and need repairs.

Paying more money up front doesn't mean less money down the road....

Again - I think $350 is a good price to get it fixed. I hope they make me that offer if mine ever breaks.

I just dropped off my 14 month old AIR at the Apple store, same exACT issue, but it will only cost $290 in the states, and they music replace the whole board, since it is all connected. Bad design, this is a design flaw, and should be paid for my Apple!

"Had I known Apple Macbook Air might break after 14 months"

That's the crux of your misunderstanding - things "might" break at any time...and that's why people opt to purchase extended warranties. If you wanted to buy an extended warranty for a computer, and it was not available, you should have purchased another computer.

If you wanted a free lifetime unconditional warranty, you should have bought a Zippo lighter.

Ummm...you do realize you are not talking to Apple here, right? We are just other users like you. Ranting about your issue will just get your posts removed.

I´m a little baffled why some people can´t seem to understand Tal´s anger and disappointment.

Apple sells very expensive laptops, and if you´re paying a high price for something, you expect outstanding quality, longevity and attention to detail. Not just with computers, but with any product that you purchase at a lofty price. So did Tal, and now he´s finding out that he´s been duped and just feels like venting a little here on the Apple forum and seeking some helpful advice. It´s understandable, really.

Keep in mind how Apple keeps bragging about themselves and their products. Read their advertsing, and you are led to believe that Appe is the only company in the world that knows how to properly build a computer, while the countless other vendors don´t. It´s also their arrogance that bites them in the you-know-what when customers like Tal speak up and complain.

Over here in Europe, for the price of an MBAir, you can also get a Sony Vaio Z-series, made of carbon-fibre, incredibly light and durable, 3 year worldwide warranty ⚠, extendable to five years for some 150 bucks ⚠. Compare that to the MBAir and the warranty it comes with, and you get another hint as to why people are shaking their head in disbelief about Apple´s warranty shenanigans.

Cheers

Problems with my air, hinge and sound. Took it to the apple store and despite being 2 months out of warranty its being fixed by them. I am so impressed I expected to have to pay something but lo and behold apple deliver.

Hi Tal123

I have been reading through a number of the responses to your initial post and I can't believe the how inaccurate they are.

I can't remember where you're based but European law has the Sales of Goods Act for exactly this kind of problem. This means on purchasing a product, you have the right to expect it to work for a reasonable amount of time - Emphasis on the word reasonable.

I live in the UK and was watching a programme where a member of the public complained about a console they had bought from a well known company over here. The faults began to appear shortly after the manufacturing warranty had expired. The stores head office actually wrote to the customer saying there is nothing they could do because no extended warranty had been taken out. The show wrote back to head office outlining the sale of goods acts and the fact customers have 6 years from the moment of purchase, to take them up should the item not work for a reasonable amount of time. This doesn't mean the item should work for 6 years, it basically gives you a window for which to assess it.

The head office investigated it and then admitting they had got it wrong, apologised and then replaced the customer’s console. Clearly if the console had failed further down the line, you could say it had served its purpose and required extended warranty for any additional cover. However, like with your MAC which costs a substantial amount of money, faults within the first few months of the manufacturing warranty expiring (where there has been no accidental damager) is unreasonable. Apple know this.

I notice that certain people keep mentioning extended warranty. This covers any knock drops / accidental damage and any other problems that occur outside the scope of this reasonableness. Nobody pays extended warranty to cover manufacturing faults that is ridiculous. If the manufacturing fault appeared later in your purchase, it could be said you required the extended warranty given the length of time and use. Your console is far from that.

Why anyone would think a fault with the motherboard so soon after your manufacturing warranty has expired is your responsibility - baffles me.

The sales of good act relates to the store you purchased it from. I would suggest you go back to store, outline the problem, ask to speak with the manager and if necessary contact Head Office whilst you are there. You may need to write to their head office if they seem uneducated to this fact - but get the store managers name before you do.

You'll need to put your foot down on this one, so keep me informed on your progress.

By the way... I used to work for another electrical company so i know what i'm talking about

jideo,

Apple's warranties specifically cover just about everything except accidental damage. Kind of stinks, but if that weren't the case, then I imagine people would be abusing the warranty left and right in order to get free replacements, etc.

Manufacturer warranties have to end at some point. If you extend coverage into a grace period beyond the warranty, there will be people complaining when their product fails a week after the grace period. There's always going to be unhappy campers. Also, once you get into the "extended warranty" period, wouldn't you say that you're heading into a different territory, where problems start to be more connected to how the owner uses and maintains the product than whether there are significant manufacturing defects?

Sorry, I have to agree with the guy. I've just had a HORRIBLE experience with Apple Executive Relations regarding my black MacBook that is only 8 months into it's warranty. There is a known issue with the graphics card on this model and they refuse to replace it. I filed a complaint with the BBB and they said it's a software issue and therefore the warranty does not cover it. Umm, AFAIK Mac OS X is made by Apple and therefore should be "covered". Ridiculous.

OS X is covered by the warranty, absolutely. I'm guessing that there's 3rd party software involved as well? What's the issue exactly?

I bet that if you take it into an Apple Store, you'll have better luck clearing it all up.

To be honest, I do understand your frustration, Tal123, but after buying a 2,500$ computer, which shows you can afford it, you might as well pay 350$ USD to have it fixed.

Things break down, insured or not. Everyone, from manufacturers, insurers, shippers, and consumers, hope that faults will be accountable to someone else in the food chain.

All in all, the likelihood of something failing is small for an individual in his own usage time, but for companies, they have to protect themselves too.

If I was in your situation, I would be mad as **** too, but i would pay for repairs, although I would have them commit to a new warranty after repairs, since you paid for new stuff. I hope that compromises like this one would satisfy both parties, some sort of fairness and decency is expected after all.

Whether or not you should buy from another brand is entirely stochastic in outcomes. You are more likely to get computer problems from cheap brands or overzealous companies like Dell, if you look into it via Google.

I have had Apple computers with flaws, but I keep buying from them. They deliver (when they don't fall apart...)

If you buy a 400$ laptop, you will feel less sad when it craps up, for sure.

mauimichael wrote:
Seems to me Apple is having a hard time moving from a IPod company to a real computer company.

I have the greatest of sympathies for you and the OP...but what?!

http://en.wikipedia.org/wiki/HistoryofApple