Macbook air dead 2 months after warranty ends!

Hello,

My name is Tal and I am from Israel. I have purchased the macbook air 14 months ago, and last week in crashed - i.e. when I try to power on it beeps 3 times, pause, beeps 3 times and so on - and does not turn on. It happened suddenly, without any reason (i.e. it did not fall, got wet or something like this). Well, I went to the local representative of apple in Israel, they checked it and said it is the memory - and they need to replace mother board = $1000 (!!!). The computer is not in guarantee anymore (for 2 months....) - so I HAVE TO PAY THIS AMOUNT!!

When you buy mac - you do not even dream that this will happen to you. Any suggestions what to do?

Thank you,
Tal

Macbook Air, Mac OS X (10.5.7), None

Posted on Jun 12, 2009 1:45 PM

Reply
75 replies

Jun 18, 2009 1:04 PM in response to MistaJ

Mista, you miss the whole point.
Instead of focusing on reading the small letters maybe just judge the whole situation? Imagine you buy a very expensive hiking shoes, and in the first time you hike - your small finger gets out of it. would you be happy with it? now 14 months is - no question - too short life for such an item, regardless warranty issue!!!

And...if you are so not-interested in the subject you are officialy dismissed from answering.

Jun 18, 2009 2:20 PM in response to Tal123

The thing is that at least here in North America - almost EVERY SINGLE piece of electronics you buy - from ANY store - has a ONE YEAR warranty from the manufacturer.

Sony Laptop? 1 year.
Sharp tv? 1 year.
Panasonic coffee maker? 1 year
Braun electric shaver? 1 year.

EVERYTHING.

That is why ANY electronics store you go into - they try to sell you an extended warranty for every single piece of electronics. why? because IT MIGHT break after 1 year of use.

The problem isn't that the MBA broke after 14 months. ANYTHING can break after 14 months. Your car engine can blow up 2 months after the warranty expires. does that mean IT SHOULD have lasted longer? who knows.

The thing is that complaining on this forum will not get you any help from Apple.

I would call Apple USA again - and explain politely that you were unable to buy the extended warranty in Israel - otherwise you would have - and this is unfair that some countries are not protected the same as others etc. if you tell them you are going to throw it off a building - you will get nowhere.

anyways - good luck - you really need to talk to Apple about this.

Jun 19, 2009 4:13 AM in response to Tal123

I have a feeling you are trying to put pressure on Apple to repair your MBA free of charge. I have no problem with this has long has you are telling the truth and you are not telling the truth here. YES you can get a three years plan in Israel just follow this url - http://store.idigital.co.il/product.php?productid=1025 I am sorry it is in Hebrew but I am sure you can read it.
Idigital The Israeli representative of Apple recognize the "Apple care" plan no meter where you buy it. So please do not cry for your mistakes.

Jun 19, 2009 7:19 AM in response to sbarak

Sbarak, this is warranty extension for macbook, not macbook air.

Apple told me specifically, when I called this week, that they do not extend warranty of macbook air outside of the states.

Stay cool with you tone and accusations.

And yes - I am not hiding it - I do want that apple will fix the laptop I purchased for $2500 14 months ago - free of charge. You did not discover any hidden plan. <G>

Jun 19, 2009 7:23 AM in response to McGilli

Had I known Apple Macbook Air might break after 14 months - I would never purchased one. Surely not for $2500.

When I moved from PC to MacI did it also because I though Apple is a company with amazing customers care. They position themselves as such. The true is far from it. Mainly if you buy it outside of the states. And once I saw another customer who had exactly the same problem (the link I posted in former post) - hey - you know what - this is not a coinsident. It is a methodolgy.
Apple MacBook air is not a reliable computer. Apple is not a reliable company.

Jun 19, 2009 3:19 PM in response to Tal123

It's wrong that they do not sell AppleCare protection outside of the States...you can see so here: https://selfsolve.apple.com/RegisterAgreement.do

In terms of the countries where they don't offer it, though (like Israel), I believe that it's due to legal reasons. Someone correct me if I'm wrong, but you'd be able to "get around it" if you had a friend or family member in one of the eligible countries register an AppleCare plan for you. It would be in their name, but your machine would be covered.

Although I suppose that's kind of a moot point now, unfortunately :-/

Jun 19, 2009 9:15 PM in response to Tal123

I have an MBA and it broke too 14 months after I owned it ... not same problem but a different hardware problem that has happen to many other MBA owners that I know. The problem makes the MBA notebook worthless. Apple support says" I'm **** out of luck". No solution to fix it and they don't want to bother.

Seems to me Apple is having a hard time moving from a IPod company to a real computer company. Maybe it's a volume problem or the business is growing to fast but when someone ask me about my new MBA I'll just say it was real cool will it work but never lasted 1/4 as long as my other notebooks from IBM, HP, or Dell. The OS might of stunk but the hardware never failed like the MBA. Though I was buying a Lexus but turned out to be a GM product.

The MBA is a very cool toy (key word) but don't plan on it lasting very long.

Jun 20, 2009 2:48 AM in response to Tal123

"In terms of the countries where they don't offer it, though (like Israel), I believe that it's due to legal reasons. Someone correct me if I'm wrong, but you'd be able to "get around it" if you had a friend or family member in one of the eligible countries register an AppleCare plan for you."

There is the smallest of problems with your plan to defraud Apple. The AppleCare extended warranty is only good in the country in which it is purchased. Accordingly if he had friends in the US buy an AppleCare warranty, he would have to send the computer back to his friends in the US to have the computer repaired under warranty.

Jun 20, 2009 5:37 AM in response to carl wolf

Ha, I didn't know that it was possible to defraud a company by purchasing their products! Apple isn't losing anything by someone bending the rules in a case like this...depending on the laws of the country, it may be the purchaser's risk, but there is certainly no theft going on.

Regardless (and ethics aside), I don't think that you're completely correct. If you purchase AppleCare for your Mac and then travel to another country, you can still arrange for repairs within that country. The only issue then may be the name under which it is registered, but remember that AppleCare covers the machine and not the person -- like if you bought a secondhand Mac with AppleCare, it doesn't lose its coverage just because it's changing hands. Although I imagine that could still be a potential complication.

Jun 20, 2009 6:44 AM in response to Tal123

"Ha, I didn't know that it was possible to defraud a company by purchasing their products!"
Urbana might be at the edge of humanity in downstate Illinois, and you don't know what you are talking about.

"Apple isn't losing anything by someone bending the rules in a case like this...depending on the laws of the country, it may be the purchaser's risk, but there is certainly no theft going on."
I posted "fraud", not theft, and it is fraud.

"Regardless (and ethics aside), I don't think that you're completely correct."
Chew more gum. I know exactly what I'm talking about.

"If you purchase AppleCare for your Mac and then travel to another country, you can still arrange for repairs within that country."
That's true, but you cannot get the repairs through the extended AppleCare contract.

"The only issue then may be the name under which it is registered, but remember that AppleCare covers the machine and not the person -- like if you bought a secondhand Mac with AppleCare, it doesn't lose its coverage just because it's changing hands. Although I imagine that could still be a potential complication."
You are confusing yourself, and I'll try to explain it to you. THe AppleCare extended warranty covers the computer in the country in which the extended AppleCare warranty is covered. If you buy an extended AppleCare warranty in the US, it only covers warranty repairs in the US. Obviously you do not believe me, and I suggest that you read the extended AppleCare warranty very carefully.

Jun 20, 2009 10:52 AM in response to carl wolf

Ouch...you've got some sharp claws there, Carl. Didn't mean to offend your ego. I'm actually open to being corrected, so I will go read up on AppleCare policies. It will be good for me to know in the future.

P.S.: you should check out Urbana some time...it's actually a pretty enlightened town, and it's the home of NCSA / the birthplace of the modern web browser!

Jun 20, 2009 5:34 PM in response to Tal123

Not offended at all, and my ego is intact. It's easy to check Apple's products and policies online, and it's a shame some people do not avail themselves to the information before they post.

At least a decade ago, a humor magazine listed funny newspaper headlines, and I remember one that poked fun at a couple small downstate Illinois communities. The "wedding ceremony" page read: "Normal Girl Marries Oblong Boy".

Jun 21, 2009 9:52 AM in response to carl wolf

Well, I guess I can't expect to be right all the time. Oh well. Thankfully, discussion boards are good for clearing up misinformation when people aren't able to do full research ahead of time!

So now that I have a few minutes to review the AppleCare terms and conditions, I'm seeing that while transfer of the plan isn't automatic and has to be done in writing, the plan does appear fully cover repair during international travel as long as there aren't any legal restrictions in that country; the individual would likely be responsible for extra taxes, shipping, etc., though. Were you saying that APP only covers repairs in the country of purchase? That doesn't seem to be the case, although it's entirely possible that I misunderstood you or missed something in the terms and conditions! I'm curious to get this straightened out.

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Macbook air dead 2 months after warranty ends!

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