Sims 3 Problems

I am posting this in hopes that someone out there can actually help me with my Sims 3 gameplay problem. I understand that this is an Apple forum and Sims 3 is NOT an Apple product, but I have exhausted my options through EA games. No one with their technical support teams seems to know how to help me or about Macs at all. I kept getting troubleshooting instructions for PC use!

So, my problem is that the Sims 3 game works perfectly fine, but when I go to save the game, it doesn't do anything. The game doesn't freeze per-say, but it does not save and I have to force restart my computer. When I reopen the game, my attempted saved game is listed but will not open. I am using an Intel-based iMac and I meet all of the system requirements (I actually bought a 1 GB RAM chip and installed it myself to make sure I met the requirements, I have invested some money into this process!)

If anyone could help me or point me in the right direction, I would really, really appreciate it. Thanks!!

iMac Intel, Mac OS X (10.5.7)

Posted on Jun 14, 2009 2:11 PM

25 replies

Jilleen

Level 1

0 points

Jul 3, 2009 9:31 PM in response to mestein

I have the same exact problem. The game plays okay, a slight jump here and there....but when I go to save, it doesn't freeze, it just doesn't save and I have to force quit. I waited up to an hour and it still didn't save. I didn't try contacting anyone about either. I literally bought my macbook a week before the game came out. I actually was considering buying a pc, only becuase of sims becuase I didn't want to wait for the mac version to come out, but when I heard this version would be for both systems I went for the mac, obviously. Now, though I'm slightly disappointed. It's not the disc either, I've been playing on my boyfriends pc for weeks, no problems what-so ever. Hopefully someone can figure out how to solve this. It's very annoying.

Jul 9, 2009 8:26 AM in response to mestein

I am having the same problem. I called EA the first time and they said they would escalate the matter. I heard back from someone via email on July 7th and they asked if I was running as an adminstrator which I am. They also asked if after doing a force quit if I saw a family by the name of Ramierez in the saved games (which I am). They said if they did not hear back from me within 144 hours then they will assume the mater has been resolved. I have since sent them 3 emails and spoke with a tech last night that was not familiar with macs. I can't believe that I cannot get a straight answer from anyone. I spoke with someone at Mac and they said that it definitley isn't my computer. I am running the game on a Mac OSX 10.5.7 and I added more memory (thought that was the problem). I now have 2.5 gb of memory. I can play the game but just cannot save it - whats the point in that

Jul 9, 2009 1:34 PM in response to mestein

Just like the rest of you I am having the exact same problem when saving a Sims3 game. It is really driving me crazy and I cannot understand how a company like EA can make such a terrible mistake?! I sincerly hope that a solution to this matter will come up soon...

Jun 16, 2009 5:31 AM in response to mestein

I'm unable to offer a solution, but just to say you are not alone. I'm having exactly the same issue!

mestein Author

Level 1

8 points

Jun 16, 2009 6:30 AM in response to MacHenley

Really?! I could swear I was the only one considering everyone at EA games tech support is dumbfounded. You can't save either? Must be a flaw with the game, right?

Jun 16, 2009 9:10 PM in response to mestein

I've got that exact problem and i'm clueless as well.

Message was edited by: Cloud7745

Jun 18, 2009 12:29 PM in response to mestein

I also have the same issue. Saving wont work, just spins forever, has anyone figured out a fix for this????

Jun 20, 2009 11:45 AM in response to mestein

Hi
I play sims3 on my intel imac -- saves fine. After you installed the game did it download a patch as mine did? Maybe the fix is in that patch?

mestein Author

Level 1

8 points

Jun 22, 2009 5:26 AM in response to harryp_888

I have a 2.4 ghz with 2 GB RAM memory. I wonder if the RAM is the the issue? I launch it from the hard drive. I won't even know how else to launch it!

Jul 9, 2009 6:25 PM in response to mestein

I bought Sims 3 for my wife, it plays and saves with out issue. My computer is stock without any upgrades, and all patches were applied for Sims3.

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Sims 3 Problems