NO WIFI OR BLUETOOTH after 3.0 update on my IPhone 3g

So I did the 3.0 update and now my phone does not seem to recognize my wifi and bluetooth. It is as if the hardware is missing. It is not that I cannot connect, it says "No wifi" "No bluetooth" and is greyed out where I cannot click on the setting for either. I have restored like 10 times and nothing. This is very upsetting. Anyone having this problem or have any suggestions for fixing it?
Thanks

Iphone 3g, Mac OS X (10.5.7)

Posted on Jun 17, 2009 1:25 PM

Reply
294 replies

Jun 22, 2009 11:20 PM in response to Earthworm1002

Same here 😟

It is quite upsetting if the proposed solution for an obvious software problem is to return it for a new phone.

It is even more upsetting that Apple does not even seem ready to comment on the matter, considering how many people seem to be affected and how much money those people have spent.

If indeed a return is the only available option, shouldn't we know? Who wants to find out that a software patch has been released the day they sent off their iPhone? Are they even working on one? If it is solely a problem with the new upgrade, why not allow us to downgrade?

I doubt anyone will come along with these answers. It is suprising, because I don't think anyone is hugely angry about the simple fact that this error went through to the main release; it has been done and nothing can be done to change it. The resentment comes from the fact that no one seems to care.

Jun 23, 2009 12:43 AM in response to Earthworm1002

Yesterday I went to the local T-Mobile store here in town and presented my iPhone - caught in a restore loop since sunday - and they took it in to send on to Apple for repairs.

We don't have regular Apple Stores in The Netherlands so no direct contact with Apple support people. Will get it back (three weeks probably) by mail. Hope they can fix whatever the update corrupted.

Will report back with my findings...

Jun 23, 2009 4:59 AM in response to Earthworm1002

Just off the phone with the Norwegian NetCom support. They told me that nobody had hear about this problem. (Wifi not working.) I was told to send in my iPhone, but not very keen to do that due to two things;

1) I will be without my phone (and probably not get a replacement while it's in for repair)
2) It MUST be a software issue due to the fact that this happened AFTER I upgraded to 3.0.

Seemes to me that NetCom does not look after its customers very well...they've got a phony business going! 😟

Jun 23, 2009 7:09 AM in response to Earthworm1002

Just dug out my old water damaged iPhone 3G (16 GB) to use it for a painfull couple of weeks, after I sent my 8 GB in for service. Luckily I can see a tiny little bit on the screen...enough so that I could upgrade to OS 3.0.

Tried to connect to the same WLAN as I did with the other iPhone...and BANG...I got straight on it. No problems! The question now is just how long it will last?

Jun 23, 2009 12:08 PM in response to Earthworm1002

Ok so i phoned O2 customer services with the problem and they referred me to Apple customer services. So i phoned them and they advised me to take it 40 miles to the nearest Apple store!!....not happening! - i do work all day you know! So then they referred me back to my nearest O2 store so they could collect it and send to Apple to be fixed! They just seem to pass the buck between them!! so now i have to wait 7 business days to get my iphone or replacement back. Also O2 could not supply an interim phone for me to use in the meantime because they were all out!! so now i have no phone at all...........

Jun 23, 2009 12:49 PM in response to Earthworm1002

Oh my God! No idea how it exactly happened but I'm not going to tinker around to find out!

Just like everybody else, my Wifi option in "Settings" was grayed out with "NO WIFI" in its place.

I've been having this problem for the last two days, busting my head over the issue. I tried everything on the forums, I called the Apple folks and tried their list of solutions. I rebooted, refreshed, restored, reset - everything. I was awaiting a call back from Apple when the problem was fixed. FIXED.

This is what I was did:

I had recently rebooted my iPhone. As soon as the lock screen opened up, I QUICKLY slid open the lock screen and accidentally clicked on a weblink bookmark on my homepage. The cell network was still "searching" while safari quickly opened up. I started getting a barrage of messages starting with the likes of "no internet connection", etc. Than all of a sudden it made a reference to "wifi" (I didn't read it, I was closing them almost as they popped up as it was a mere accident I got into it). After I got back to my home page, I checked settings and there it was. WIFI was activated again!!!!!!

It seems that by attempting to access some some (or all) connection types while the iPhone is still loading up can activate that shut off Wifi option.

PLEASE let me know if this works so that I can spread it on the other threads.

Jun 23, 2009 2:55 PM in response to Earthworm1002

I am on Rogers in Canada. I upgraded my iPhone to 3.0, and cannot connect to a Wifi or pair or connect to any bluetooth device. I have reset everything multiple times. Restored firmware multiple times with many computers, to no avail. Finally I called Rogers and they said they are sending me a replacement phone. Unlike other people, my Wifi isn't greyed out,it just keeps searching for an access point and never finds one. Although after every reset or restore it finds the points but never holds on to them for more than 30 seconds.
Rogers customer service normally doesn't always have a good reputation, but in this case, they do well with iPhone customers. They will send out a refurbished unit that looks new. You have 7 days to send your bad phone in. That way you are out of a phone for too long (if totally not working), as the refurb comes in about 3 days on average!
Sorry couldn't advise on what to do about fixing this issue, but probably my guess is that there is manufactured version of the phone that is breaking with the new OS3.0, and Apple wants them out of the market.

Jun 23, 2009 6:53 PM in response to barriomulas

I have a 3G on 3.0, having purchased back last September.

Although I can get into the WiFi settings, it looks for networks and never finds them. I've removed security from my router and it still doesn't see it. I also can not successfully get it connected when I configure the connection manually.

How sad. :/

I didn't even see a WiFi network while attending WWDC this year.

-Chris

Jun 23, 2009 7:18 PM in response to Jason L

I have the same problem after the update last Thur., I searched the forum/internet for any fix for that, like restarting iPhone, resetting the network setting, resetting everything, there seemed no use. The BT/wifi just greyed out.

Finally I handed to Apple service center in HK and they replaced another one for me within 2 hrs. And they told me it's HARDWARE problem in the product. And that's a good way to claim back the products without the customer complains.

Message was edited by: kido97

Message was edited by: kido97

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NO WIFI OR BLUETOOTH after 3.0 update on my IPhone 3g

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