Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

NO WIFI OR BLUETOOTH after 3.0 update on my IPhone 3g

So I did the 3.0 update and now my phone does not seem to recognize my wifi and bluetooth. It is as if the hardware is missing. It is not that I cannot connect, it says "No wifi" "No bluetooth" and is greyed out where I cannot click on the setting for either. I have restored like 10 times and nothing. This is very upsetting. Anyone having this problem or have any suggestions for fixing it?
Thanks

Iphone 3g, Mac OS X (10.5.7)

Posted on Jun 17, 2009 1:25 PM

294 replies

knorven

Level 1

11 points

Jun 17, 2009 8:28 PM in response to Roland Dobbins

Nope. Not working. It comes up with a passkey which when entered on the iPhone gives me a message on the computer saying "Congratulations! Your mobile phone is now setup to use your computer's Bluetooth features." It continues to say that pairing was completed successfully and that a computer serial port was created. Menwhile back on the iPhone… computer not connected… computer not connected… It would seem that the only way to get proper Bluetooth is to jailbreak the phone. No wonder so many people do it. Imagine Mercedes creating a car which is by far more sophisticated than any other prestige car… but it's speed limited to 55 Mph, the electric windows only open half way, it has a 6 stack CD player and an eight speaker sound system but you can only listen to the news, it has remote locking but it's been permanently disabled. You get my message. Go ahead, call me a whinger but this "amazing" update mainly brings in some basic features which should have been there to begin with. Wow, now my Merc has a spare wheel, too… just like my neighbour's Skoda.

Message was edited by: knorven

Jun 17, 2009 8:37 PM in response to knorven

This rant is off-topic for this particular thread. The problem folks are experiencing is apparent baseband nvram corruption which leads to WiFi and Bluetooth simply not working *at all*.

TWeeaKK

Level 1

0 points

Jun 17, 2009 8:52 PM in response to Earthworm1002

I got my iPhone last Wednesday - everything worked great. Upgraded to OS 3.0 now the wi-fi and bluetooth are unavailable and do not work. Spoke to the iPhone support technician and she had me reset the phone, then do a factory restore, but no luck. She recommended I take it to the Apple store near me. Also, she said I was her first to call in with the problem. If you are running into the problem too, please call in and let them know you have the problem as well so we can get this escalated and fixed.

Jun 17, 2009 8:58 PM in response to jdmac2006

Same here. Greyed out wifi and bluetooth, I had an error during update then told to restore. I did to no avail.

Then I followed the instructions found here http://support.apple.com/kb/TS1559
Step 1: is Reset Network Settings. That didn't work.

Then I did Step 2: Erase All Content and Settings. Still no wifi or bluetooth.

So on to step 3: Restore the iPhone through itunes. Even tough I set it to restore factory settings when it was done my OS version was still showing 3.0.

So now what?

Message was edited by: deadscott

TWeeaKK

Level 1

0 points

Jun 17, 2009 9:06 PM in response to deadscott

Call AT&T 1-800-331-0500 and please reference this thread.

P-Train

Level 1

9 points

Jun 17, 2009 9:09 PM in response to TWeeaKK

What is ATT going to do about this? It is an Apple problem.

TWeeaKK

Level 1

0 points

Jun 17, 2009 9:18 PM in response to Earthworm1002

AT&T will transfer you to iPhone support.

Jun 17, 2009 11:31 PM in response to Earthworm1002

I had this on my previous firmware upgrade, thankfully this one worked out.

I did a full restore etc, but my wifi address disappeared and the wifi option was greyed out altogether, eventually I had to get it replaced.

Jun 18, 2009 12:52 AM in response to Earthworm1002

I am also having this issue. I did the 3.0 upgrade and wifi was working fine. I then put in my MMS settings, and the option to send MMS didn't show up. So I rebooted, and after it came back up I had the greyed out "No Wifi" setting. Have tried a hard reset, clear network settings and reboots, no luck. This must be a software issue.

Jun 18, 2009 1:07 AM in response to Rtaxerxes

Just to add: Bluetooth still seems to work though. The problem I have, is that I am in South Africa. We don't have the luxury of walking into an Apple store and getting it sorted. Our point of contact is Vodacom, who are doing their utmost to destroy Apple's reputation of good customer care.

Jun 18, 2009 1:21 AM in response to Rtaxerxes

Just found this on a comments section of another site. Try switching off the phone, remove the sim card, switch the phone on, wait till its booted, insert sim card while its on, let it log on to Cell Network, then check settings. My wifi was back. Not sure how long it will last, but at least it seems the chip isn't fried.

Jun 18, 2009 1:52 AM in response to Earthworm1002

Hey everyone.. Thanks to all for responding to my original post. First I wanted to say that I have tried just about every suggestion and thing I could think of. I am pretty computer/iphone savvy and nothing has worked. I continue to have the "greyed out" Wifi and Bluetooth as if it does not exist. I am buying a new Iphone 3G S on Friday so thankful that will solve my problem but I have given up on this issue for this phone. It seems all of you are seeing similar problems and this should not be happening. If I was not going to buy a new phone anyway I would have gone to get a new one from the apple genius store. Clearly this seems software related, but since none of the following worked..:
1. Soft Resets
2. Hard Resets
3. Turning on and off
4. Removing Sim
5. Clearing all setting
6. Restoring to factory settings.

It almost makes me believe that somehow the hardware or chip was fried or cannot be read by the new 3.0 software. SO basically, I would go to an apple store and make them give you a new phone.
If anyone does figure out a solution that really works please post it because I am so frustrated by this update.
Thanks everyone

Jun 18, 2009 4:10 AM in response to Rtaxerxes

No, it doesn't work.

Baseband nvram is hosed. And of course Apple provide no way to downgrade back to 2.2.1 and try to reflash, just as they don't support downgrades of OSX, either.

Jun 18, 2009 4:17 AM in response to Roland Dobbins

I finally got my wifi working again today.

I'd already tried turning it off and onthe various things mentioned but with no luck

This morning I held down the home and top button and slid the screen to turn it off. it took a good 3+ minutes of black screen or black screen with the apple logo on before the phone was up and running again.

I then went straight into the wifi settings, turned them on and it found my network straight away.

My phone had been on all night and I hadn't changed anything since my previous attempt so it seeme dto be the latest restart/reset than finally got it working.

I doubt this will help other but it at least seem sto he an incompatability issue rather than a firmware/hardware issue caused by the update.

So the only thing i'd suggest (to mimic what i did) Is to leave the phone on and not tethered for 4-5 hours then try a restart (holding both buttons) and see if that does it 🙂

Jun 18, 2009 4:29 AM in response to paulinskip

Hey Lads

Looks like there's a new solution out there:
Go To "Settings", "General", "Network", "VPN"

So here is everything empty! Some one from germany told me, when he configured the VPN, everything worked again. Means WiFi and Bluetooth is back on your phone again.

My problem: What do I have to fill in there? (VPN???)

thanks, best regs from switzerland
fil

NO WIFI OR BLUETOOTH after 3.0 update on my IPhone 3g