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Unable to sync photos to iPhone

I have an iPhone 3G. I updated it to 3.0 yesterday. After the update, I removed my photos from my iPhone. I then tried to sync them back. After syncing would finish the capacity bar would show a really small size for the photos section, like 400 kb, when I was trying to sync a folder with many pictures and a much greater size. After syncing, the photos weren't on the iphone.

I restored the phone to a backup and the problem persisted. I restored the phone to original conditions and the photos syncing worked at first. For some reason now, after I sync my music and apps, I have about 50-70 mb of free space although I get the following message when I try to sync a folder with a few photos: "No photos were copied to the iPhone because there is not enough free space on the phone to hold your photos and albums". I'm trying to sync a folder a 4.5 mb iPod Photo Cache and 7 images ranging in size from 14 kb to 105 kb. What on earth could possibly be causing this? Anyone experiencing the same or a similar problem?

BTW, I'm running windows vista 64-bit, if that makes any difference.

Message was edited by: vik713

Message was edited by: vik713

Message was edited by: vik713

iPhone OS 3.0

Posted on Jun 18, 2009 3:43 PM

40 replies

Sep 10, 2009 6:45 PM in response to Goff Tiddums

Having the same problem since the latest upgrade.

Found the solution and it works.

1. Go to the folder where you are syncing the photos and look for the folder "iPod Photo Cache".
2. Remove or rename the folder.
3. Re-sync photos again.

Somehow the upgrade does not recognise the previous cache and you need to sort of flush the old cache and let iTunes rebuild during sync again

Message was edited by: limch

Sep 10, 2009 7:22 PM in response to limch

Limch, that was the first thing I tried. Didn't work for me.

It seems that many of us were right on the edge of not being able to sync all of our stuff, and moving up from 3.0.1 (or whatever) to 3.1 used up just enough space that we now can't sync everything. What's lame about this is that you can have over 300 MB of free space (according to the capacity graph) and not be able to add even ONE more small image. The iPhone software definitely needs to do a better job of file and memory management.

Sep 11, 2009 7:32 AM in response to limch

The first thing I tried was to play with this directory as well (to verify the size of the converted photos) removing/renaming/changing and it didn't work. Is this really a problem with the latest update only? I see people in this thread complaining before of the same issue, or is it something accentuated by the latest release.

Sep 13, 2009 2:27 PM in response to limch

I want to say that this is my first post on Apple Discussions and signed in for the first time to say that deleted the iPod Cache really works!

I could not understand for the life of me what was going on. My iPhone would sync everything perfectly but not the pictures, after syncing everything but the pictures it would forever keep saying syncing phone but wouldn't do anything. I would have to just click the X button to stop it. Everything would be there but my pictures.

I'm pretty good with computers and this is my first MAC. I was going crazy. I went to an apple store and some girl asked me the basic questions (are you checking the folder you want to sync etc...) - she basically said I needed to make an appt at the genius bar. So I did. I came home and read this by limch and tried it. I just went ahead and deleted that folder within the folder I keep my pictures and not a second later, my photos were being synced to my iPhone.

Just want to say a very big thank you to limch! I canceled my appt and the syncing is working flawlessly!

Everyone should try this and see it if works if they are having issues with photo syncing to their iPhone!

Thanks again!

Sep 13, 2009 7:36 PM in response to DGPlanner

Unfortunately deleting the folder "iPod Photo Cache" didn't work for me, and I still get the same message about there not being enough space on my iphone to sync photos.

iTunes and the iPhone both say I have 132mb free, and I'm trying to sync a set of small nyc subway images, which total a whopping 2.8mb.

I'm pretty sure 2.8mb < 132mb...

Somewhat annoying to say the least.

Sep 15, 2009 6:34 PM in response to Community User

I have the exact same problem.
I have called Apple support and have also logged a bug (ID #7226841) in the Apple Developer bug tracking system.

Here is the text from my bug report:

15-Sep-2009 09:25 PM <snip>:
Summary:
iPhone v3.1
iTunes 9.0 for Windows XP

When synchronizing my iPhone 3G 16GB with iTunes, iTunes synchronizes all relevant components (bookmarks, calendar, notes, music, ringtones, podcasts, etc.) and then erroneously reports that there is not enough free space to sync photos and albums when, in fact, there is.

At the present time I have over 300MB of free space on my iPhone (confirmed in both iTunes and in my iPhone settings). I have selected 43MB of photos to synchronize between iTunes and iPhone, yet I continue to receive the error message (see attached file).

Steps to Reproduce:

1. Attach iPhone to PC via USB.

2. Configure iTunes to synchronize only selected music, applications, ringtones, podcasts, photos, etc. - specifying only selections that fit within the available storage space on the iPhone.

3. Select "Sync only checked songs and video" from the Summary tab.

4. Initiate synchronization by clicking "Sync"

Expected Results:

The synchronization should initiate and complete without error just as it did with iPhone v3.0 and iTunes v8.x.

Actual Results:
iTunes reports that "No photos were copied to the iPhone "<name of iPhone>" because there is not enough free space on the iPhone to hold your photos and albums.

Regression:
This problem did not occur with iPhone 3.0 and iTunes 8.x

Notes:

I followed all three of the troubleshooting steps in the Apple KB article to no avail:
http://support.apple.com/kb/TS1503

If I synchronize one item at a time, sequentially adding additional data (first music; second, music and ringtones; third, music, ringtones and podcasts, etc...) and perform multiple syncs to get all data onto my iPhone, all selected components synchronize without error - leaving about 250MB of free space remaining. If I then follow that up with a subsequent full automatic sync of all selected components, the error message RE: not enough free space returns, my photos are deleted and the synchronization stops.

This error only occurs when the synchronization attempts to reconcile and synchronize all selected components automatically.


'iTunes_error.bmp' was successfully uploaded

Oct 7, 2009 12:13 PM in response to Community User

I am using Vista 64bit, and after updating to the 3.1 firmware, I am getting the reverse problem. I am unable to get the photos off the roll. Prior to the update when I connect the phone, autoplay would kick in and load Windows Photo Gallery and sync my photos to the computer then delete them from the phone. Now windows is not loading the autoplay for the photo gallery. If I open Photo Gallery manually, and try to sync that way I am unable to see the iPhone.....

Looking for a solution... and the problem is not the autoplay before someone suggest that avenue..

Unable to sync photos to iPhone

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