Bought from apple online. Has wrong phone number.

This should be an easy fix, all you have to do is get a semi intelligent AT&T rep on the phone and set the IMEI to your account and phone number. Don't really see what the problem is ?

anthonymac wrote:
This should be an easy fix, all you have to do is get a semi intelligent AT&T rep on the phone

"Easy"?

I'm having this same problem! Please help!

Great. So I've been on the phone for 30 minutes now, and I'm still working on it.

So basically its probably a lost cause.

AWESOME

Ya know, I noticed you are in Dallas. I have a Dallas area code on the phone they sent me. I wonder I have yours.

I have the same issue 😟 Im in a loop and no one seems to know how to fix it? What happened with your case?

Just to get more information.

You folks received phones coded with a number not matching your previous iphone.
When you go through the steps, does the new phone activate, so you have two working iphones with two numbers?

I had the same issue. The phone number it had was my sisters (Family Plan), and since I did not want to activate it and deactivate her number, I went to my nearest AT&T store to see if they could give me a new SIM card. When the lady tried to activate it with the everything straightened out she got this message in iTunes:

"The SIM Card in your iPhone does not match the SIM Card associated with your account. To activate your iPhone with this account, please use the SIM Card associated with your account. Please disconnect your iPhone, insert the SIM card provided with your iPhone, and try again. You may disconnect your iPhone now."

We tried activating with both SIM cards. She called Apple; and after waiting forever to talk to an Engineer, they told me to go home and Apple will call you. I have no phone because my 2G was deactivated when she went through the process of trying to figure this out. I have a 2G "ipod touch" and an inactivated 3G S. I have been waiting for a call for over 5 hours.

The new phone simply won't activate. It is very so frustrating.

I first called AT&T about this issue. They then transferred me to the Apple tech support. Apple tech support then transferred me to a "technician" of AT&T(oh lol). Now I'm on hold when the technician can see if she can change the wrong phone number remotely.

This is great.

No matter if My sim card is set to the right number it shows the wrong number in itunes. I am on with AT&T right now and the sim card number and imei is right. I wonder if apple hard coded the numbers in the phone somehow. AT&t doesnt seem to know what to do and apple either 😟

I have been dealing with this same issue all day.

My wife upgraded her account to give me the phone and I called ATT to ask how to do the switch. I was told it would be simple and after a few botched attempts I was told that I had to go to ATT and get new sim cards for both and now neither my old 3g iphone or the new 3gs one worked.

Went to ATT who after trying forever to fix it sent me to the Apple store and said there is something wrong with the phone. 3 geniuses later they decide there is nothing they can do and advise me to go back to ATT and tell them it is definately a sim issue both phones work fine.

I go back to ATT and ask for a manager who has their most "tech savvy" people work on it. Still no luck I am finally sent away after being told that it may just take hours to update because they networks are so bogged down.

My phone still goes through the login screen of my wife's account and still says that the wrong sim card is in the phone. I spent from 10am to about 3pm trying to get this fixed to no avail. I am also a little worried that no one even seems to understand why it is happening.

Yea its garbage... same problem all day! Honestly I think its apples fault.. Seems there online activation no matter what sim card is in the phone only reads the number that was on the account when the phone was ordered. Even if your sim is for a diff number it only reads the original one. THis is very frustrating.

Seems absolutely ridiculous that this would be put in place if none of the customer service representatives were able to control it of fix the inevitable errors.