Bought from apple online. Has wrong phone number.

Did anyone get this resolved? Still no one at apple store at 7pm can help with the issue. Also did both ATT and Apple tech support over phone with no resolution. 9hrs straight of iphone troubleshooting.

pneumoniaprone wrote:
Did anyone get this resolved? Still no one at apple store at 7pm can help with the issue. Also did both ATT and Apple tech support over phone with no resolution. 9hrs straight of iphone troubleshooting.

I got this resolved this afternoon and posted to another thread about it. I had to call ATT and have them move the IMEI number of the 3gs over to the account that is tied with the SIM card I wanted to use.

Hope this helps.

I'm in the same situation as everyone here, wife bought the phone online through apple store with her number to get the discount, she then gave it to me and its somehow tied to her number and no matter what SIM card is in there, it always shows her number and gives the error message "the sim card in your iphone does not match the sim card associated with your account" I spend all day and night trying to resolve the issue...right now the new SIM card in my 3GS and its IMEI and ICCID (SIM) numbers are what ATT have on my line in their system, but the iPhone still comes up with my wife's phone number. The one day I've lost so far is so frustrating that I'm about to go postal.

I posted this in another thread here, but here's what worked for me:

After almost 22 hours of frustration, I managed to get past the Sim card does not match issue, I don't know if this will work for you - but here's what FINALLY worked for me. I took the deactivated sim card out of my iPhone 3G - the one which was shut off as part of the activation to the new sim for the 3GS. The old sim is NOT the one that AT&T recognizes as on my account anymore - only the new one (actually second new one since I went to the AT&T store last night after all my frustration and they replaced the non-working new one with a new new one).

Anyway, I put the old deactivated sim card into my new phone, went through the zip code and social security info, accepted the terms and then figured I would see for the 200th time the sim card does not match error. Instead, iTunes apparently liked the non working sim card better then the one which was supposed to work and told me that my phone was now going to wait for activation which could take up to 48 hours - that was the first time I ever got beyond the sim card error screen.

I popped out the old sim, popped in the sim card that I received last night and knew was active and then - Presto - my new phone is active and I am starting to restore my content now. I have no idea why this worked or if it will work for you - but having been frustrated for as long as I was, I know that I would be looking for anyone's suggestion. Everything tells me that this shouldn't have worked - but it did.

Good luck and I hope this helps.

I too was able to use my old sim to get the phone activated. Thank you so much. I did the process with an actually At&T Rep on the phone and told them how it's surprising to me that a customer knows better how to get it to work then them. Thank you so much!!!

Chris McCord wrote:
wife bought the phone online through apple store with her number to get the discountt, she then gave it to me and its somehow tied to her number

And you're confused as to WHY there is a screw up. You're basically trying to use "your" account on "her" phone. No wonder it's going to be screwed up, YOU are confusing the bejeezus out of the whole thing.

I have to say I've never had anything but great customer service from Apple. I almost feel guilty, as I've been with AT&T for a little over two years now, and every time I've called in to AT&T for help of any kind, it's been top notch. I suppose I'm jinxing myself but I feel very fortunate that I've not had any of the issues I sometimes hear from others.

Of course I came from Verizon, and in my experience someone picking up the other end of the line and charging me $10/minute and asking my what I'm wearing would be an improvement over their "customer service"!

The lady at AT&T was able to activate my phone by using a blank SIM card. At least, that is what I understood of what she did. She was on the phone with someone from Apple at the time. It still deactivated my sisters, so wethen had to straighten that out. I am extremely pleased with the service that I received at At&t and over the phone with Apple.

Typed from my new 3G S.