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Apple Mobile Device Support Error in iTunes 8.2.0.23 FIX

Okay, after I installed the 8.2.0.23 version of iTunes and tried to plug in my iPhone, I got a message stating essentially that the version of Apple Mobile Device Support is wrong, and to uninstall AMDS and iTunes and reinstall them. Of course, after doing that, it still gave the error.

After hours of trying things and coming up with nothing with Apple Tech Support, this finally fixed the problem. I don't know if it'll help anyone, but if it does, great!

You will need:
1. The previous version of iTunes - 8.1.1
http://www.oldapps.com/itunes.php
2. The current version of iTunes - 8.2
http://www.apple.com/itunes/download
3. WinRAR
http://www.rarlab.com/download.htm

This is what I did that worked:
1. Delete the folder "C:\Program Files\Common Files\Apple\Mobile Device Support"
2. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.1.1 iTunes installer file to your desktop.
3. Run applemobiledevicesupport.msi to install the previous version of Apple Mobile Device Support. This won't jive with iTunes 8.2. If you try to run it, you'll just get the old error message.
4. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.2 iTunes installer file to your desktop overwriting the old version.
5. Run applemobiledevicesupport.msi to intstall the new version of AMDS over the previous version.
6. Start up iTunes.
7. Plug in iPhone

It should now recognize the device.

Let me know if it works for ya!

Erik

iPhone 3G, iTunes 8.2.0.23, Windows XP

Posted on Jun 19, 2009 3:30 PM

23 replies

ahough

Level 1

0 points

Jul 14, 2009 4:08 PM in response to MiCkBaBy

My Vista Home Premium will not let me right click and extract. The option is not there. Why doesn't Apple fix this problem for us. I've wasted hours on trying to fix it.

Jul 14, 2009 4:22 PM in response to ahough

ahough,

I know nothing about Vista as I have XP, but this did work for me: http://discussions.apple.com/message.jspa?messageID=9751957#9751957

This was my post after searching and trying many things. Again, it may not work on Vista as I'm clueless about that. Good luck to you.

ahough

Level 1

0 points

Jul 15, 2009 4:12 PM in response to wordtamer

You're a genius! After spending hours trying with no luck this fixed my problem in relatively few minutes. I fixed the driver first and Vista detected it but not iTunes. After deleting and reinstalling iTunes, with virus protection turned off, it worked perfectly. Thank you very much!

joffy46

Level 1

0 points

Aug 3, 2009 1:34 PM in response to DarrellJ88

Hi Darrell
I have been experiencing ALL the exact same problems as you have...now pulling my hair out after 3 days of googling an untold amount of forums for an answer...did you manage to find a solution to "our" problem re: the installation of AMDS?...Loving my iphone just cant sync with my PC 😟

Jason L

Community Specialist

Aug 3, 2009 2:15 PM in response to Community User

Hi Erik,

You'll likely create more issues than you resolve by mismatching the software versions. The best way to resolve this issue would be to completely remove and reinstall iTunes as described here: http://support.apple.com/kb/HT1926
Just post a response describing any messages or issues you run into when following the *General installation troubleshooting* tips in the article.

Also, you'll want to make sure the security software is updated and configured correctly or disabled.

ra1larsen wrote:
I was wrong as once again iTunes 8.2 is back with error. Iphone detected but cannot be identified.

ra1larsen,

Try the tips in this article: http://support.apple.com/kb/TS2818
If the issue persists, create a new thread with details about the issue you see.

Also, this article: http://support.apple.com/kb/TS1495 provides general tips that will resolve most issues where the iPhone or iPod touch is not recognized in iTunes.

-Jason

joffy46

Level 1

0 points

Aug 4, 2009 8:51 AM in response to Mr Kev

Hi Mr Kev

Im having exaxtly the same problems as you and DarrellJ88 when the trying to install amds it keeps rolling back. Have tried EVERYTHING suggested in this forum and otheres - have you managed to find a solution yet?...Anyone ?!?!

Aug 16, 2009 10:19 AM in response to joffy46

I finally got my iphone to recognize after 12 hrs of going at it.

I tryied all the methods of uninstalling itunes, apple software update, apple mobile device, quicktime and even safari for the **** of it.

None of that worked for me. I kept getting the yellow exclamation point error in the device manger window.

I saw some other forum that mention removing all the universal serial bus controllers and reboot and reload them one by one. I gave it a try and it work!

There was an odd thing that i noticed on my computer, I have two tree branches in the device manager window that said "universal serial bus controllers", i think that was the thing that was blocking the iphone driver to give me a code 10 error. The driver was "orangeware corporation". It didn't look important to me so I uninstalled it. I didn't want to remove everything else just yet so I rebooted and plug in the iphone and it worked!

It did give me an error saying I didn't have any usb 2.0 ports, I restarted it again and the computer seemed to have fixed it on it's own.

----

My guess was that I had install hardware a long time ago (webcam), that might have messed up my usb port drivers and removing those messed up drivers finally allowed the driver to run correctly.

Hope this helps!!!

forum post about removing drivers

http://discussions.apple.com/thread.jspa?messageID=9766078

Oct 31, 2009 1:33 AM in response to MiCkBaBy

omg Genius - works a treat -only 3hrs to find the thread 🙂

Apple Mobile Device Support Error in iTunes 8.2.0.23 FIX