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ipod shuffle 3rd gen headphones problem

I would just like to share my weird experience with the earphones of the 3rd gen shuffle, as we all know the problem of the earphones while working out, so after a few days i tried using again my busted earphones and amazingly it worked ok again, the volume controls was doing fine for at least an hour so i thought it was only a small glitch but then after an hour the problem started, you can increase the volume but can't lower it then after a few minutes the volume decreased by itself. I hope all of our messages are reaching apple and solve this problem as soon as possible!

desktop, Windows XP, pentium 4

Posted on Jul 1, 2009 4:47 PM

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158 replies

Oct 31, 2009 6:57 PM in response to elisecom

OK, I'll throw in my comments as well. I bought an iPod Shuffle about 3 weeks ago, to replace a 2nd generation Shuffle (which I really liked) that was lost somehow. And, I am having the same issues. I bought it primarily to use while working out, and today, the controls started to act goofy. When I stopped using it, no controls worked, but there were times when the volume controls didn't work, times when it would start and stop without my input, and times when it would start announcing the song. Obviously, this is not really acceptable.

Nov 11, 2009 7:03 AM in response to donggoboy

I had the same problem, voice over comes on, songs skip.
I've been using the Scosche Tapline adapter rather than Scosche headphones. This moves the controls close to the shuffle itself - and further away from your head and sweat.
I bought this before I started having any sweat problems with the apple headphones, because I simply liked my other headphones better.
- To be safe for my race coming up - I'm uninstalling voice over, and putting a drip loop in the headphone cord above the adapter.
I agree a simple rubberized sleeve over the controls would most like fix the problem.

Nov 12, 2009 2:33 PM in response to donggoboy

After reading some of these comments trying to figure what is going on with my 3rd Generation Shuffle I couldn't hold back. I have replaced 5 shuffles thinking it was my computer that was screwing them up but it sounds like there are Big problems with the headphones. First they replaced the headphones at the Genusis Bar, then we thought it was the body, then it was the computer and now OMG. I'm listening and all of a sudden the voice comes on and tells me the name of the song, 3 seconds later she comes back on telling me the name of the song, artist and playlist and then again and again then the music fades and the controls don't work. I am about ready to take a hammer to it. What the heck is going on? The Genusis Bar just gives me a refurbished one and it does the same thing. Anybody having the same problem?

Nov 16, 2009 10:24 AM in response to DuncanT

Both.. If you purchased it from Apple Store, they will replace it pretty much indefinitely.. Just a pain for you since you will need to go back or call them directly and they will send you a new pair and you send yours back.. Good Luck.. Sorry to hear.. This is one of Apple's big blunders... Should have left the controls on the unit, let us use sealed headsets like the regular Ipods and maketed the in-line function as just what it is.. a marketing scheme to entice you to buy the shuffle.. That would have worked out for everyone..

Nov 27, 2009 1:05 PM in response to donggoboy

...same problem with the headphones when running.

So Apple Managers if by any chance you are reading any of these posts on your and various other blogs, you might want to add another column called "customer satisfaction" to your profit spreadsheets. The number of disgruntled users and lost customers must equal the number of iPod shuffle (3rd gen) sales.

Replacing the ill-designed earphones with the same faulty part and just ignoring the issue is obviously not solving the problem.

Dec 9, 2009 2:55 PM in response to donggoboy

I have just found exactly the same problem after owning my shuffle for just a few weeks. Its clearly a product that will be used in the gym, running, walking etc so if it really is moisture that stops it working then that's a fundamental design flaw. I bought this so that I didn't need to take my iphone into the gym to listen to music, but now I'm back where I started, only more frustrated and £45 worse off!! This needs fixing!

Dec 11, 2009 5:05 AM in response to donggoboy

Bought an iPod shuffle yesterday, thinking I could use other earphones with it since the Apple earphones fall out if I twitch (which I tend to do when exercising). Doh! I'll try the Belkin solution, and will also remember to log onto discussion forums before buying any other Apple product. They look absolutely wonderful but you can't rely on them.

Dec 12, 2009 11:54 PM in response to donggoboy

I too am having a problem with my headphones. If they were just covered with a light coat of rubber to seal the remote I think that would save Apple alot of grief from troubled customers. I am in the ARMY and currently serving overseas. I workout two times a day and sweat alot doing so. It troubles me when I get 30 min. into my workout and the remote starts to malfunction. I like the idea of the size and weight of the product but if Apple would put a little more thought into the design and applications, I believe all would be happy. I am gonna try to find a replacement for my headphones but in the meantime I would have to workout without the motavation of my music. And it takes a few weeks to ship anything over here from the states so needless to say I will be unhappy for awhile.

Dec 20, 2009 10:30 PM in response to pxxx

I recently purchased a 3rd gen shuffle and the Beats by Dr. Dre headphones about 5 days ago, and while skiing in Colorado today, i attempted to change the song and the Ipod was unresponsive, it still plays music, but its at a very low volume and i cannot change the song. i believe it is unlikely that the remote control was exposed to any moisture (sweat, snow, etc), so i experimented by plugging the headphones into my computer. they work, however, the remote is still unresponsive. so what i am trying to say, is that the Ipod is fine, but they need to design a better, more rugged control, on both the inluded headphones, and any other headphone with this remote. Great idea, terrable reliability.

Dec 22, 2009 7:57 AM in response to donggoboy

I also have a problem with my 3rd gen shuffle headphones. After a mile of running, the headphones crank up the volume to full blast and the control stops working. There is no way to forward through songs or turn down the volume.

I called Apple technical support and received "new, redesigned" headphones that are should not have the same problem. However, those headphones had the same issue after 10 minutes on a treadmill and the control stopped working.

It is very disappointing to see a manufacturer with Apple's reputation release a defective design and fail to address the flaw in the subsequent "November 09 headphones" release. Was this Shuffle design tested by someone who: (1) works out and (2) has sweat glands?

ipod shuffle 3rd gen headphones problem

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