Reporting users/trolls/unhelpful comments and generally aggressive users

There seems to be some talk about moderators and Apple Hosts here, but I can't see how you can actually report a user if you feel they're being either trollish, taking an aggressive tone without cause, deliberately baiting users into arguments, or generally being unhelpful with specious arguments?

The 'Help & Terms of Use' talks about reporting to a Host, but I can see no way of actually being able to do this, or to do something as basic as blocking a user from being able to add further comments or replies to a question you may have posted. Can anyone advise?

MacBook Pro 2009 15", Mac OS X (10.5.7)

Posted on Jul 13, 2009 6:46 PM

Reply
25 replies

Jul 16, 2009 10:54 AM in response to Eric W.

romad,

(and to Eric W. as further info & example of what I mean)

I'd like to add that the latest comments on my other thread from that poster are a continuing example of what I mean above by experienced users being able to manipulate terms of use, by sandwiching argumentative, accusatory, or specious comments between relevant technical points...and that new users need more protection than experienced users, not less.

In it, he mentions some relevant technical points with a discussion about MIME/line-feed issues, and that it may be IMAP related, etc.

But then also subtly has 2 'digs' by stating:

1. "My recommendation is to leave the topic alone for a while." i.e. encouraging other users to leave the topic alone and basically to not offer further help. You used the word churlish earlier, which means rude and mean spirited - this comment is surely the definition of mean spirited.

2. "That will give the original poster a chance to try some of the troubleshooting tips and follow up ... or not."
The final bit of that sentence "... or not" is obviously also a subtle dig, and totally unnecessary - and cleverly framed in a way that makes it very difficult to respond to or take issue with, without either getting baited into further argument...or if responding to only that point & to ask that poster to stop further comments; then in doing so falling foul of terms of use due to no mention of technical points relating to the original question.

Jul 16, 2009 11:38 AM in response to gsp100677

When I first read romad's post in this thread it struck me as an accurate assessment of events.

In the thread that has caused you offence you set the tone by making gratuitous accusations about "the defensive attitude of the Apple community" before embarking on a long off-topic ramble.

The only failing I observed on the part of etresoft (who was going to some lengths to try to help you) was being unwise enough to rise to your bait and continuing to debate it with you.

In terms of being "trollish, taking an aggressive tone without cause, deliberately baiting users into arguments, or generally being unhelpful with specious arguments" those are, in my opinion, qualities you displayed in the email thread and continue to display here.

Jul 16, 2009 3:11 PM in response to Michael Wasley

Michael,

My comment about defensiveness may have referred to a general observation, but was not gratuitous because it was in direct response to etresoft twice dismissing out of hand that there could possibly be any problem with Apple Mail or Leopard, and stating that "millions of people would have noticed it by now" as part of a rather condescending statement overall. I felt that is what set the downward tone.

And what you so politely call a "long off-topic ramble" was all in response to his comments and points arguing that there couldn't be any problem with Apple Mail or Leopard, and that this must be true because "millions of people would have noticed it by now"...and therefore was on the topic that he had raised. With regard to it being a ramble, that term is a rather subjective & general insult, so I have no response to that.

It was certainly not an attempt to bait anyone, (in fact I feel that at that point I was the one who had been baited into a side argument) - my only purpose on that post was to try and get the problem I was encountering fixed.

With regards to this thread - when yourself and romad make accusations, I'm entitled to defend myself. Otherwise I have nothing else to say and would not be continuing this discussion. Everything I've said in this thread in response to romad and yourself has been directly related to topics you raised and/or comments made, and unlike both of you I've refrained from making rude comments such as "churlish" and "long off-topic ramble".

Jul 16, 2009 5:22 PM in response to gsp100677

gsp100677 wrote:
I'd like to add that the latest comments on my other thread from that poster are a continuing example of what I mean


You are the only one "continuing" this silliness. I have tried on multiple occasions to steer you back towards technical issues and away from emotional responses. Even after you started harping on this topic I continued to try to help you and keep things civil. Now, all you are doing is attacking me personally by calling me a "troll", "unhelpful", and "aggressive."

1. "My recommendation is to leave the topic alone for a while."


That reply was directed towards a brody who replied to your thread here and obviously went over to the other forum to see what all the hubbub was about. Unfortunately, he missed the part about where you said you could see the artifact in your sent folder.

Your subsequent response was "I'll post an update in a couple of days to confirm the results of this workaround. "

2. "That will give the original poster a chance to try some of the troubleshooting tips and follow up ... or not."
The final bit of that sentence "... or not" is obviously also a subtle dig,


No, that was a blatant dig.

I strongly suggest you just drop this altogether and move on with your life. If you have any more e-mail problems, start a fresh thread and I will stay far away.

Jul 16, 2009 5:56 PM in response to etresoft

Hi etresoft: I have followed this and the associated thread since it first appeared a couple days ago. I have read and re-read to try and find instances of unhelpful or aggresive behaviour or signs of Trolling. All I could see were instances of you going out of your way to help the OP troubleshoot the problem.

I salute your adult behaviour while being attacked. Keep up the good work.

Stedman

Message was edited by: stedman1

Jul 16, 2009 8:43 PM in response to etresoft

etresoft,

I'm not attacking you personally and haven't called you anything - all of my comments have been made about your posts and in defence against comments you have made in them, many of which ARE directed at me personally.

By your own admission you've had a "blatant dig", and been "offensive".

Additionally, if I'm the one "continuing this silliness" then why are you still also posting to this topic, having followed me over to this thread originally, when I hadn't mentioned you or my other thread?

To be frank, despite there also being many helpful users, the kind of hostility I've encountered here has been quite upsetting, & since the forums currently don't provide a way for me to block hostile posts so I don't have to see them, I'm looking for a way to close & delete my account.

Jul 17, 2009 1:45 AM in response to gsp100677

The following quotes reflect a common occurrence in these forums:
"...unfortunately allow myself to get baited into further discussion."
"...being unwise enough to rise to your bait and continuing to debate it with you."

Some say choice is an illusion — that we are like moist robots and the only real choice we have is to inhibit an action. But the degree to which we can inhibit an action is determined by our level of self-awareness — which in many people is low.

However, self-awareness can, like a muscle, be developed. Then the choice becomes more readily available to, for example, inhibit the impulse to continue a discussion. A couple of ways to develop self-awareness are:

• Pay attention to the shapes & colors in your peripheral vision

• Pay attention to your breathing

But do you have the choice to even do that? ...Despite this practice being so beneficial, you may be surprised to find that you don't!

User uploaded file

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Reporting users/trolls/unhelpful comments and generally aggressive users

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