Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Encrypt Backup Password Problem

I checked the option to encrpyt the back up using a password. Any password I try cannot be used - I've tried my itunes password and a variety of others - I just keep getting a message saying the password cannot be set. It worked fine until a couple of days ago. Any ideas?

Advent PC, Windows Vista

Posted on Jul 25, 2009 11:20 AM

Reply
265 replies

Dec 21, 2016 5:37 PM in response to Namib Stan The Man

Saved my day!!!!!! made a backup yesterday, got new iphone 7+ today, couldn't access my encripted backup due to password not correct. I kept entering my itunes password, and variations of it that I KNEW were not right, got nowhere. Then read your post after reading many incorrect solutions and tried it... success!!!! entered my iphone passcode. I AM SO RELIEVED!

THANKS!

Dec 23, 2016 1:46 PM in response to NRB0121

Hi,

trying to go from a 5s to a 7, never set a password.....


tried all I could think of, nothing worked.


I even trying making a new back up to another computer but it will not let me do it with out the encryption, I can not use Icloud back up do to this option being turned off by the office. now did not have this issue going from my 4, to a 5 or to the 5s.


Just to check, this will not happen if I restore from Icloud?


I just wanted to get this done to give my 5s to my 8 year old tomorrow but guess it will have to wait.


Bummer

any help out there that I missed?

Dec 30, 2016 11:55 AM in response to NRB0121

I'm having the exact same problem and believe the problem stems from 'encrypt' being set as default ON when in fact, it should have been default OFF and allow us as users to decide. I too have tried every password I can find that I've ever used with Apple and nothing works. At a minimum, a user should be able to SHUT OFF encryption protection for future backups but I can't even do that which makes me question how I might EVER successfully do a restore, should that need arise.

Encrypt Backup Password Problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.