Encrypt Backup Password Problem

I checked the option to encrpyt the back up using a password. Any password I try cannot be used - I've tried my itunes password and a variety of others - I just keep getting a message saying the password cannot be set. It worked fine until a couple of days ago. Any ideas?

Advent PC, Windows Vista

Posted on Jul 25, 2009 11:20 AM

Reply
265 replies

Aug 13, 2009 11:24 PM in response to pairAdice

Yeah I just noticed I have the same issue. Google and Bing search doesn't help much either but I did land on this Apple Support page:

http://support.apple.com/kb/HT1766

To summarize:

WARNING: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password.

If you cannot remember the password and want to start again, you will have to do a full software restore of the device, erasing all data.

But to be honest, I don't recall even setting a password for any kind of encryption backup. Even if I did, I would know since I use a set of passwords for everything... Was there a bug in iTunes since the new update?

Message was edited by: haotan

Dec 22, 2010 12:09 PM in response to Clara Lim

I had the same issue. Suddenly a encrypted password. I used the tool Elcomsoft Phone Password Breaker and found out that my backup password was my Windows 7 login password. I never gave my backup this password. So try your Windows password or use the tool (trail version will give you the first 2 characters for free) Hope this info will help you.

Message was edited by: Wsoet

Mar 16, 2011 12:00 PM in response to WhiteFox88

I called Apple and worked through the problem to a solution.

I had purchased a new iPad 2 to replace my iPad 1, and had backed up the iPad 1 on both Windows and iMac, but found them both to be encrypted, even though I was certain I had never enabled encrypted backup.

After making my way to second level support, I was asked about 3rd party software on my iPad, then asked to try the password for the one third party app I have that requires it. It worked! mSecure is a password-keeper app that manages an encrypted database of passwords so you don't have to remember them. Apparently it interacts with the backup settings on the iPad in such a way as to cause the iTunes backups to automagically encrypt, using the mSecure password as the default. I'm assuming other security software that requires passwords could potentially do the same.

My documents and saved-games data is now on my iPad 2, and I'm a happy camper.

Nov 8, 2011 7:21 AM in response to NRB0121

I've just been through this problem however if you're running iOS 5 and you backup to iCloud you can save yourself having to Jailbreak or pay for a brute force password cracker like the one from Elcomsoft.


- When you get to the point that iTunes is asking for your (forgotten) backup password look at your phone.

- Slide the slider on screen to begin setting up as a new device.

- Answer the location services question

- Input a wifi network password if you have wifi available

- Select to 'Restore from iCloud' (see also: http://support.apple.com/kb/ht1766)

- Once the phone is setup you can specify you phone lock passcode

- If your iPhone is plugged into your PC/Mac with iTunes on your phone will then begin syncing all of your selected data from iTunes.

- If you're not connected to iTunes it will download purchased content (apps, music, etc via wifi).


So there you go. One very good reason to backup your data to iCloud - even if you have an encrpted backup on your computer.

Dec 23, 2011 8:09 AM in response to NRB0121

Elcomsoft worked for me!


I was upgrading my brother-in-law's iPhone to iOS 5, and apparently I'd backed up the phone to my Mac before, and set a password to encrypt it when I did. The iOS 5 upgrade created a backup, but it was encrypted, and we both forgot the password I used. Thankfully, my brother-in-law keeps a spreadsheet with all the passwords he uses for various things. I followed the suggestion to use Elcomsoft Phone Password Breaker, and finally recovered the password.


  • Downloaded EPPB and run in trial mode (just continue without entering an activation code)
  • Put all of his normal passwords in a text file (removed duplicates)
  • Added that text file as a dictionary in EPPB by clicking the green plus, then the other green plus and finding the TXT file I created. I also chose to use average mutations (it capitalizes and combines words from the dictionary to try out variations of the passwords I gave it)
  • WITHIN SECONDS!!! it told me the first two characters of the password, and showed 7 asterisks (so the total password length was 9 characters). It turns out that I captialized the first character of his normal password to meet iTunes password format standards.
  • Elcomsoft offered to show me the complete password if I bought a full license (~$80)
  • Restore completed successfully.


Thank you Elcomsoft!

Nov 1, 2013 8:47 AM in response to civilpooch

rbtwrld Is completely correct in that the iPhone backup has a bug that falsely encrypts it. I had the exact same problem, tried for 2 days all of the passwords I've ever used and was pulling my hair out until I found his post. I couldn't believe I had used a password that I couldn't remember nor had written down so went ahead and tried his fix.

  1. I unplugged my phone (iPhone 5, IOS 7.0.2) from the USB cable connected to my computer (my phone was in new setup/recovery mode on the screen because an update I was installing failed)
  2. Held down the home button until the screen went blank
  3. Plugged the phone back into the USB cable connected to my computer while iTunes was open.
  4. My phone automatically started recovering the backup, syncing with iTunes, and the 'Encrypt iPhone backup' box was automatically unchecked.
  5. I then chose the Restore iPhone option in iTunes as my phone was still hungup in the new setup/recovery mode.
  6. Once the recovery started, I was given the option to once again use the same backup which was always there but labeled encrypted, but this time it wasn't encrypted and loaded without a hitch.


Sorry rbtwrld, I was a little skeptical at first but have first-hand experience it truly works and there is a bug that definitely needs to be fixed.

Nov 6, 2013 6:37 AM in response to rm_haley

I was upgrading my iPhone's iOS, and the upgrade created a backup, but it was encrypted and I never set it to encrypt. I usually use the same "set" of passwords and numbers. I followed the suggestion to use Elcomsoft Phone Password Breaker, and finally recovered the password.


  • Downloaded EPPB and I ran it in trial mode (just continue without entering an activation code)
  • Put all of my normal passwords in a text file
  • Added that text file as a dictionary in EPPB by clicking the green plus, then the other green plus and finding the TXT file I created. I also chose to use maximal mutations for my text document (it capitalizes and combines words from the dictionary to try out variations of the passwords I gave it)
  • WITHIN SECONDS!!! it told me the first two characters of the password, and showed 8 asterisks (so the total password length was 10 characters). I knew from those first 2 characters what the password was!
  • Elcomsoft offered to show me the complete password if I bought a full license (~$80)
  • Restore completed successfully.


Thank you Elcomsoft!

Nov 19, 2013 2:01 PM in response to MadUser12

MadUser12


I posted this earlier -- I had the same problem and did this and it worked!


I was upgrading my iPhone's iOS, and the upgrade created a backup, but it was encrypted and I never set it to encrypt. I usually use the same "set" of passwords and numbers. I followed the suggestion to use Elcomsoft Phone Password Breaker, and finally recovered the password.


  • Downloaded EPPB and I ran it in trial mode (just continue without entering an activation code)
  • Put all of my normal passwords in a text file
  • Added that text file as a dictionary in EPPB by clicking the green plus, then the other green plus and finding the TXT file I created. I also chose to use maximal mutations for my text document (it capitalizes and combines words from the dictionary to try out variations of the passwords I gave it)
  • WITHIN SECONDS!!! it told me the first two characters of the password, and showed 8 asterisks (so the total password length was 10 characters). I knew from those first 2 characters what the password was!
  • Elcomsoft offered to show me the complete password if I bought a full license (~$80)
  • Restore completed successfully.

Apr 9, 2014 6:17 AM in response to Izurico

There are only 2 ways an encryption password can be created:


  1. You created it. Perhaps accidentally.
  2. If you have a corporate MS Exchange email account on the phone your account administrator installed a security profile on your phone that required the backup to be encrypted.


In either case a backup password had to be entered the first time the phone was backed up after enabling encryption. It actually has to be entered twice for confirmation. After that, even 5 years later, you will not be asked for it again until you want to restore the backup.


The backup password is not your Apple ID password, unless that's the password you entered. And it doesn't have to be a password that you have ever used anywhere else (although most people use a familiar password) or that you use currently. It could be one that you used 5 years ago.


It's also ludicrous to suggest that iTunes "chose" one of your other passwords. That's not how password protection works on a computer. If you enter a password into an app ONLY that app knows the password. I'm including Windows or OS X as an app, BTW. Most apps that have passwords, and all operating systems, do not store the password anywhere. They encypher it using an irreversible process and store the encyphered version. So no other program, even malware, can retrieve it. And certainly not iTunes.

Apr 10, 2014 8:28 PM in response to Lawrence Finch

Lawrence Finch wrote:


There are only 2 ways an encryption password can be created:


  1. You created it. Perhaps accidentally.
  2. If you have a corporate MS Exchange email account on the phone your account administrator installed a security profile on your phone that required the backup to be encrypted.


In either case a backup password had to be entered the first time the phone was backed up after enabling encryption. It actually has to be entered twice for confirmation. After that, even 5 years later, you will not be asked for it again until you want to restore the backup.


The backup password is not your Apple ID password, unless that's the password you entered. And it doesn't have to be a password that you have ever used anywhere else (although most people use a familiar password) or that you use currently. It could be one that you used 5 years ago.


It's also ludicrous to suggest that iTunes "chose" one of your other passwords. That's not how password protection works on a computer. If you enter a password into an app ONLY that app knows the password. I'm including Windows or OS X as an app, BTW. Most apps that have passwords, and all operating systems, do not store the password anywhere. They encypher it using an irreversible process and store the encyphered version. So no other program, even malware, can retrieve it. And certainly not iTunes.

You are missing point. It makes no sense to require a seperate password for something that most people would probably not use for years. I, like a lot of folks on here, don't even remember setting the password let alone remembering what the actual passward is. Why require a seperate password when we (the users) already have Apple ordained credentials that we constantly use in the company's ecosystem. Wouldn't that belie the simplicity of form and use that apple so ostensibly aspire to? This is my first time attempting to restore a phone in nearly 4 years and it's a very disappointing experience. I'm so annoyed. I'd have ordered an android phone yesterday if I wasn't so terrified of having google anywhere near my family's personal information.

Sep 22, 2009 8:58 AM in response to NRB0121

I have the same problem right now, I set a password for my encrypted backup and when I type it in I get an error message saying that the password I entered is incorrect. I tried to contact Apple Support to get some help on this issue but they keep saying that if I forgot the password they won't be able to recover anything from the application. I did not forget my password, I set it right and I am typing it right as well....there is something wrong wit this option and now I have to reset my iPhone and I will loose any unsaved data

Oct 8, 2009 8:01 PM in response to NRB0121

I can also confirm this issue:

iPhone 3GS with 3.1
iTunes 9.0.1 (9)
Snow Leopard Server 10.6.1

"Encrypt iPhone backup" was previously checked. The most recent connection of the iPhone to the computer resulted in this checkbox no longer being checked. Rechecking the box and entering a password results in the following error:

"The password you entered to protect your iPhone backup file could not be set. Please try again."

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Encrypt Backup Password Problem

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