iTunes direct movie downloads in iPhone 3GS

Question

Level 1

4 points

iTunes direct movie downloads in iPhone 3GS

I'm probably being really simple here, but I can't seem to download any movies or TV shows directly from the iTunes store on my iPhone. Music works fine, as well as podcasts, but if I go into a movie (seems to be any movie), I get a preview button in the top right hand corner, but I can't click it. So all I'm left with is a description page of a movie. I've tried signing in and out, restarting the phone as well.

What am I doing wrong?

Mac Mini 1.83Ghz Intel Core Duo, Mac Book Pro 2.16 GHz Intel Core Duo, Mac OS X (10.4.10)

Posted on Jul 30, 2009 11:18 AM

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Answer 1

DaVBMan

Level 6

9,292 points

Jul 30, 2009 11:23 AM in response to papalozarou

Are you talking about while in the AppStore via the Phone?
I believe any video type stuff you have to be on WiFi because of the size of it all that it will have to download.

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Answer 2

papalozarou Author

Level 1

4 points

Jul 30, 2009 11:45 AM in response to DaVBMan

thanks for the reply.

Yeah I'm talking about the on phone Itunes store. And I was on my home wifi network at the time.

When I've tried to download larger files in the app store (think the limit is 10MB for over 3G/edge downloads), I've always been allowed to get as far as pressing the buy button, before I get a warning that the file is too big and I have to be on wifi to download.

With the TV shows and movies, I'm not even seeing a buy button.

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Answer 3

nicklott

Level 1

0 points

Jul 31, 2009 2:00 AM in response to papalozarou

I get the same problem, but this was working 2 days ago! Work for TV shows just not films.

I suspect Apple have turned it off an not told anyone.

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Answer 4

Jul 31, 2009 2:41 AM in response to nicklott

Aha! Same thread as mine! I'm also having same problem recently,i downloaded a movie through iTunes on my laptop and transferred it to the iPhone today but was handy when i could download directly via the iPhone!

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Answer 5

papalozarou Author

Level 1

4 points

Jul 31, 2009 3:28 AM in response to nicklott

Yeah just checked and it's only Films. Odd.

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Answer 6

Jul 31, 2009 6:41 AM in response to papalozarou

Glad I'm not going mad as it's the same for me. Just spoke to a senior advisor in Applecare and he has the same problem but does not know why it's happening. it's not just UK store it's worldwide.

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Answer 7

Hawk_Eye

Level 1

5 points

Jul 31, 2009 10:57 AM in response to papalozarou

I'm getting the same problem. Has anyone heard whether this is a glitch or by design?

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Answer 8

Jul 31, 2009 4:44 PM in response to papalozarou

Can't be by design as it was working fine the other day and apple have not made any announcements regarding a change.

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Answer 9

nicklott

Level 1

0 points

Jul 31, 2009 11:46 PM in response to Richardhurst

Of course apple would never do that... ^^

Still no fix for this? Glad I shelled out for one of their overpriced AV cables last week.

On top of being told an iphone dock would work with the AV cable by a "genius" this means I've wasted £65 on unusable apple accessories.

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Answer 10

Hawk_Eye

Level 1

5 points

Aug 1, 2009 1:18 PM in response to papalozarou

Is this affecting everyone or just a few users?

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Answer 11

frunkis54

Level 1

100 points

Aug 1, 2009 1:51 PM in response to papalozarou

i just checked im able to purchase movies.

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Answer 12

Hawk_Eye

Level 1

5 points

Aug 1, 2009 11:22 PM in response to frunkis54

I wonder if it's a region thing then.

I've also noticed in the store account settings on my iPhone when you click country it tells me I have unexpired rentals. I don't have any rentals as I can't download them!! Starting to think that this might be a bug.

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Answer 13

tvrs3

Level 1

17 points

Aug 2, 2009 1:27 AM in response to Hawk_Eye

I'm having this problem too.

iPhone 3GS running 3.0.1. Uk acount.

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Answer 14

Aug 2, 2009 2:06 AM in response to papalozarou

I think it is a region thing. spoke with applecare yesterday and she was in Canada and her iphone was working fine. I'm in the UK and have tried syncing with my UK iTunes account and using a friends USA account and still the same problem. So I'm a bit puzzled why this has happened all of a sudden but no one in Applecare is aware of an issue.

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Answer 15

tvrs3

Level 1

17 points

Aug 3, 2009 12:19 AM in response to Richardhurst

I sent a support query to Apple including a link to this thread.

Their response was that it is working fine...

Any other ideas? How do we get Apple to listen?

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