iTunes direct movie downloads in iPhone 3GS

This is definitely a problem their end with the iTunes store. I have done a reset,restore,restore in dfu mode,gone back to firmware 3.0 instead of 3.01 and still all the same. It is also the same on my ipod touch. Apple need to look into this and customer service need to stop following their silly written help guides and look into it properly!

Hi,

It's not just films - it's also Audiobooks.

Purchased a 25mb audiobook last Wednesday, couldn't do the same on Sunday. Same wifi network - only difference upgrade to 3.0.1.

Not a big issue, just a pain.

I'm here in the UK and both my wife and myself have this problem I'm on 3.0.1 and she's still on 3.0. I think they have a problem at there end that they need to resolve.

I suggest we all email and make sure they know that this is an issue..

tvrs3 wrote:
I sent a support query to Apple including a link to this thread.

Their response was that it is working fine...

Any other ideas? How do we get Apple to listen?

When they start seeing a drop off in revenue, I'm sure they'll sit up and listen! 😉

Tim Dunne wrote:
I'm here in the UK and both my wife and myself have this problem I'm on 3.0.1 and she's still on 3.0. I think they have a problem at there end that they need to resolve.

I suggest we all email and make sure they know that this is an issue..

Email who? I've been searching the iPhone support pages and there doesn't seem to be an option to contact them.

Goto http://www.apple.com/support/itunes/ follow wizard on common prob should show you some answers plus an email option.

I have a level 2 senior support person looking into it but They just seem to follow their on-screen guides and don't seem possible to "think outside the box". Surely someone in Apple is aware of this problem because it must be costing them thousands/millions in lost revenue.

ok, well i've checked with everyone I know with iphones and they are all affected. So thats about 7 people..

Does apple monitor these forums?

Apple has replied heres what they said:

"Thanks for contacting iTunes support to let me know you're having a hard time. I'm sorry to hear you're having trouble with purchasing videos on your iPhone. I can imagine you must be eager to get this taken care of. I'm happy to see how I can help.

I've done some research on this issue, and I'd like you to know that this is caused by some trouble on our end and it is only affecting certain accounts. I assure you that Apple is currently working hard toward getting this straightened out as soon as we can.

I'm sorry to say that we don't have a definitive resolution to this issue just yet, so all I can do is ask for your patience while we get this corrected. You will receive another email after the matter has been taken care of and further information is available. I sincerely apologize for the inconvenience this must be causing for you."

I've got the same problem. Seems as if I can download TV over wifi but not movies or music videos. It's a right pain.

Thanks Tim!At least we've had a response from Apple to say they are aware of the problem and hopefully it will now get sorted.

I'm having the same problem. I was able to rent a movie two weeks ago on my US account from here in Switzerland where I currently live. Now I can't preview, rent or purchase. Here are some possible factors that we can consider, and maybe we all have some in common:

-My iPhone is JB'd and unlocked.

-As I said I'm in Switzerland using a US iTunes Store account (US address and credit card).

-I usually have location services off, certainly they were off when I rented two weeks ago, and I turned them on about a week ago. So now my location is known, not that they couldn't trace the IP address anyway.

-My account on my Mac is working just fine.

-I can purchase Music on the iPhone.

I still haven't watched the movie I rented two weeks ago, but I will sometime this week, and maybe something will change after that.

Thanks for everyone's input.

It's all up and running again, thank god for that!

yep,seems to be all back to normal,though the preview for the In The Mouth Of Madness movie doesn't seem to work lol, but i'm just happy to have the option to rent back 🙂

Richardhurst wrote:
It's all up and running again, thank god for that!

By "it" and "all" of course, you mean your own personal iPhones are working again.

We are of course all extremely happy for you, but please spare a thought for those of us whose accounts are yet to be fixed.