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Level 1

25 points

FCP7: White Viewer and White Canvas (set to RGB)

Hello,
I had been using the universal version of the first Final Cut Studio for a few years now without any issue. When I upgraded to FCS3, I can't get FCP7 to show any footage (or even Color Bars) in the Viewer or Canvas. You hear the audio of the footage but it's all WHITE. Both frames are set to RGB (not alpha).
I have fully re-installed FCP7 but I still see the same results. It doesn't seem to matter what easy setup I use either.

I can take the same DV or HDV footage and play it in Quicktime outside of FCP7 so I'm confident that my onboard graphics card is not having some sort of trouble.

I have a case open with AppleCare but so far they have not resolved this issue.

Is this White Viewer and Canvas issue happening to anyone else here?

Thanks.

Message was edited by: Udder

24 inch White iMac 2.33, Mac OS X (10.5.7)

Posted on Jul 31, 2009 9:47 AM

31 replies

Shane Ross

Level 8

43,110 points

Aug 3, 2009 11:06 AM in response to Todd Manus

Wow...all these different solutions. That last one was a graphics card issue.

Shane

Aug 3, 2009 11:14 AM in response to Shane Ross

yep ... probably an overlay issue to be exact

Matt888

Level 1

5 points

Aug 3, 2009 12:29 PM in response to Udder

Hey All -Okay seems that the solution is...You ready for this-- Go buy a PC lol seriously just kidding but this same thing is happening to me and I did make a new user and it worked fine.

So has anyone figured out why your old user messed up FCS 3.
and
If I were to transfer everything from my old user to my new one-Can I trash my old user account and everything will work fine under my new account?

Matt

Aug 3, 2009 12:57 PM in response to Udder

A big hello to the all new, all singing, all dancin' FCS 3. It is still a beta with all that that implies. Only way to be sure is clean install OSX and do the whole shebang from scratch. All that mucky old FCS 2 stuff hanging back there in your system is never going to play nice with the shiny FCS 3 new boy is it? All those project files and capture scratches etc etc. The new boy wants a nice clean, empty yard to play in so be good boys and girls and get sweeping!

I personally am dreading the upgrade moment but, I need those FCP tapeless codecs, I think i need Color 1.5 and all the rest, just got to hang on a bit longer....

Udder Author

Level 1

25 points

Aug 3, 2009 4:33 PM in response to Todd Manus

Todd Manus wrote:
I was able to solve this issue ... I went into preferences, and changed my display from "Million" colors to "Thousand" colors ..then went into final cut 7, the white canvass and viewer were now black .. and I could play video in the timeline again.

I then changed my color depth back to "Million" colors ... and all was fixed.

Todd, you fixed my issue!
Wow, that was a lot easier than blowing away all my user data and do a totally fresh fresh install of 10.5 and then a fresh install of FCS3. (that's what AppleCare wanted me to do while they researched my issue)

Thank you very much Todd and thanks to the rest of you who helped out too!

-Jeff

Aug 4, 2009 11:04 AM in response to Shane Ross

A permissions repair worked for me.

Except Master Templates stay white, but that's OK. I'll wait for 7.0.1...

@alex4d

JJstark

Level 1

0 points

Aug 7, 2009 12:30 AM in response to Alex Gollner

When will the issue be resolved. The creation of the new user account worked for me with the FCP problem. However, no a motion project that I created prior to upgrade is now playing weird. Any footage imported into Motion is white.

The white problem moves beyond FCP into other assets of the studio.

Aug 10, 2009 12:37 PM in response to JJstark

I have the same issue, it persists after reinstalling FCS3 or logging in as a new user. This is an upgrade version running on an Intel iMac. The software is running fine on my macbook pro. I bit the bullet and deleted all the files, receipts and preferences for final cut on the iMac and reinstalled, but all my video is still white. I tried turning millions of colors off and back on in displays.

It's worth mentioning that I have white video in Final Cut, Motion and DVD Studio Pro, but that Quicktime is playing clips fine.

Aug 10, 2009 12:41 PM in response to Wiley Wiggins

I don't feel that this question is "solved" by the way. If there is any way to change that back to unsolved, there are still people having this issue.

Andy Neil

Level 4

3,795 points

Aug 10, 2009 12:44 PM in response to Wiley Wiggins

The question WAS solved for the original poster. Feel free to start another thread if you want this to remain unsolved for you.

Andy

Aug 12, 2009 5:33 AM in response to Udder

No problem Udder... I am glad to help. BTW, I really like some of the new features in FCS 3.... really like the changes to Motion and Color. Plus the ability to create an AVCHD disc from Final Cut 7 directly

hamanpro

Level 1

0 points

Sep 8, 2009 10:51 PM in response to Udder

I had the same problem i've tried all those solution without any success.
Today i've installed snow leopard and it seems to solve the problem.

Sep 22, 2009 7:33 PM in response to hamanpro

I have the same problem, and I am on Snow Leopard.

Does anybody have any idea???

I Have to get this fixed.

Rich

Oct 1, 2009 4:36 PM in response to Udder

I found that creating a new user, launching fcp, closing then logging back into my user account and reopening worked... not sure why?

Oct 11, 2009 10:39 AM in response to Udder

Repairing permissions solved it for me. A week or two now, with no more problems.

FCP7: White Viewer and White Canvas (set to RGB)