"The backup disk image could not be mounted" - What do I do?

Bless you Gwyn, Mozy was my problem >.< That makes me very angry at them!

Gwyn, where are the Mozy Forums? I chatted with an online Mozy support person and he/she knows nothing about this issue. I'd like to stir up some dirt with you.

also the support exec said they don't have any forums to post to. :S

Same here, I lost 5 months worth of backups.

Wow...I had a glimmer of hope when after doing these steps, but it eventually failed again. It actually looked like it was working as the backup was growing past 2GB (it usually doesn't go past 2MB when this problem pops up) but ended up with the same error:

"unable to complete backup. An error occurred while copying files to the backup volume."

I'm not used to Apple products giving this much grief. 😟

Oh, and I do not have Mozy like some here, and am running 10.5.7.

I did, too. How did you sort this? Do I have to cancel Mozy?

This is so frustrating.

Another Mozy user here. I just bought my time Capsule and tried everything to get it working, but was never able to back-up at all. How do we circumvent this Mozy problem?

Thought I would try to tie all this together & maybe the group-mind can come up with a solution.

My first posting about the Read Only problem : http://discussions.apple.com/thread.jspa?threadID=2109367&tstart=0

On a related (?) thread : http://discussions.apple.com/message.jspa?messageID=9978822#9978822 some posters are suspecting either the 10.5.8 update or the Mozy backup service (one version in particular).

For the record: My ethernet connected machine will not backup to Time Capsule image, because it is now R/O. Disk Utility sez it cannot repair the image and just quits. Drive Genius says the same thing. Wireless backups from two other machines in house work just fine.

I am still using OS 10.5.7 on all machines. I do not use Mozy services at all.


Question: Can I erase/reformat just a single backup image on Time Capsule without disturbing the other backup images?

Currently backing up to a firewire drive with two other bootable partitions (just in case)

I am in the same exact position as you. Other machines backup wirelessly with no problem. Ethernet connected machine no longer backs up. 10.5.7 here as well.

The first time this happened to me, the effected machine was backing up wirelessly at the time so I don't think it's a connected/wireless issue. I deleted the entire backup for that machine (keeping the backups that belong to another machine) and started over. Worked great for a couple of months but is now broken again.

F-R-U-S-T-R-A-T-I-N-G

I think you have solved my problem! It never occured to me to simply DELETE the offending image. Jumped thru hoops trying to get DU to fix the problem, the tried to erase that image, even muttered VooDoo curses. No go!

Right now (after simply dragging the backup sparsebundle to the trash) it is on its way to performing a first time backup. Of course, this will take awhile but I do think that's done it.

Many thanks,

The Catman

Glad I can help...even accidentally. 🙂 However, while deleting the backup is a temporary solution, it is exactly that: a temporary band-aid as the same problem popped up again a few months later. 😟

I just installed mine today.... And Will RETURN IT Monday...
I do think it is a "latest Leopard update issue" the reason I purchased the Time Capsule is because my 1.5 year old WD external I was using had time machine errors... which new [maybe] tells me it is an OS problem.... In any event, if I want head aches like this, I can go back to a Pee-See.....

I do love all three of my Macs.... though