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Mail Won't Launch After Upgrade to OS X vs.10.5.8

After installing the OS X 10.5.8 upgrade, I get a message "You cannot use this version of the application Mail with this version of Mac OS X" when I try to launch the Mail application. I looked, but there is no newer version of Mail available...my software is fully up to date.

Mac Pro, Mac OS X (10.5.8), MacBook Pro

Posted on Aug 6, 2009 9:14 AM

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23 replies

Aug 11, 2009 10:26 AM in response to Michael Sullivan2

Back in the original User Account, hold down the shift key while clicking to launch Mail. If that does not help, do the following: quit Mail, open Home/Library/Preferences in the Finder and locate the com.apple.mail.plist file, then drag it to the Desktop -- probably for later deletion. Relaunch Mail, and it should open as though New. Proceed to setup your email accounts again, and decline if prompted to Import. Mail should rediscover the existing account folders. However, it would be safest while in the Finder to make a duplicate of the Mail folder at Home/Library/Mail and drag that resulting copy to the Desktop for temporary backup.

Ernie

Aug 11, 2009 11:30 AM in response to Ernie Stamper

So here's what happened:
I dragged the .plist to the desktop, set up a new account, reopened mail, set up another account, the new account would not let me see all the old mail - and I have six accounts in mail. So I decided to do something else - I trashed the new account, dragged the new .plist from the Library, and put the old one back.
Strangely, that worked. I guess starting it up without the original .plist let it reset something, then putting it back worked fine. So far...

Aug 11, 2009 12:02 PM in response to Michael Sullivan2

I am glad you have this working, but what I can't follow is this sequence: "I dragged the .plist to the desktop, set up a new account, reopened mail, set up another account . . ?" You could not have set up an email account without first having opened Mail, and once you did that, you would need to have proceeded to add all accounts that were set up previously?

Regardless, it is working so we shall take satisfaction with that.

Ernie

Sep 19, 2009 2:08 PM in response to Ernie Stamper

Hi Ernie,

I had the same problem that Mike Sullivan had. I was using sing 10.5.7 prior to updating to 10.5.8. Mail was working in good order while using 10.5.7? After the update mail would not open any windows, would not send or receive mail and would not open the preferences pane or quit from the menu.

I created a New User Account, and as that New User launched Mail and tried setting up my email account. However, the behavior continues in the New User Account, as well? Any suggestions? Thanks a lot,

-Nikhil

Sep 19, 2009 2:23 PM in response to Nikhil Sinha

Hello,

If Mail will open at all, then in the menubar click on Mail and choose About Mail -- what version info, exactly, is reported?

If that is not allowed without crashing or freezing, then in the Applications folder Control-click on the Mail app's Icon (is it properly at the root level of the Applications folder) and choose Get Info -- what is reported, including comparing the date last modified to the date you updated to 10.5.8?

Ernie

Mail Won't Launch After Upgrade to OS X vs.10.5.8

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