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Level 1

0 points

Time Capsule/ Endless Preparing - no backup

I've seen similar threads and I believe that I've tried all of their fixes.

I'm seeing the following errors in the console:
Aug 7 10:30:34 HomeMac /System/Library/CoreServices/backupd[191]: Waiting for index to be ready (909 > 0)
Aug 7 10:30:34 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8)(E rror) IndexCI in ContentIndexOpenBulk:No index
Aug 7 10:30:34 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8)(E rror) IndexCI in CIMetaInfoCreate:Tried to create index when index already existed /Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8
Aug 7 10:30:34 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/FB0AF823-52BC-455D-9BE4-5267CC68CEB9)(E rror) IndexCI in open indexfile:bad file size: 16, min size 4096, 0.indexHead
Aug 7 10:30:34 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/FB0AF823-52BC-455D-9BE4-5267CC68CEB9)(E rror) IndexCI in ContentIndexOpenBulk:0.indexHead invalid, will try to recover
Aug 7 10:31:00 HomeMac com.apple.launchd[1] (0x109db0.cron[397]): Could not setup Mach task special port 9: (os/kern) no access
Aug 7 10:31:04 HomeMac /System/Library/CoreServices/backupd[191]: Waiting for index to be ready (909 > 0)
Aug 7 10:31:04 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8)(E rror) IndexCI in ContentIndexOpenBulk:No index
Aug 7 10:31:04 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8)(E rror) IndexCI in CIMetaInfoCreate:Tried to create index when index already existed /Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/F9F6764C-F1D9-46D4-804E-4CFDC556F1E8
Aug 7 10:31:04 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/FB0AF823-52BC-455D-9BE4-5267CC68CEB9)(E rror) IndexCI in open indexfile:bad file size: 16, min size 4096, 0.indexHead
Aug 7 10:31:04 HomeMac mds[33]: (/Volumes/Backup of HomeMac/.Spotlight-V100/Store-V1/Stores/FB0AF823-52BC-455D-9BE4-5267CC68CEB9)(E rror) IndexCI in ContentIndexOpenBulk:0.indexHead invalid, will try to recover

Things that I've tried:
- Erase disk both with "quick" and "zero out" options.
- Restore defaults
- Roll back firmware to 7.4.1
- changed time machine to use different disk, successful backup to that disk, set back to time capsule.
- tried to add "Backup of HomeMac" and "TimeCapsule" to the spotlight privacy settings. These settings are lost at reboot.... and if I don't reboot it says that it fails to mount "Backup of HomeMac". Likely because it is already mounted?
- I have 2 macs that backup to this time capsule. It has worked for several months. Now doesn't work for either. One is running 10.5.8.. the other is running 10.5.7.
- Tried to use DiskUtility on the sparsebundle. It looks clean after a reboot, but then timemachine won't run... possibly because it is already mounted?? It looks corrupted in DiskUtility after I quit the time machine backup. In any case, I keep "erasing" the time capsule hard drive, so if there is a problem with the bundle, it is created from scratch and still has the problem.
- verify permissions on my Mac's main HD.
- changed the name of the TimeCapsule.

I think that is all. I get the same error every time. I don't know if this is a spotlight issue or a time capsule issue. It does affect 2 macs with different OS versions (10.5.7, 10.5.8), so I assume that it is the time capsule.

One other possibly unrelated issue: When I used to run time machine the backup volume would be mounted with my name. Now it just says the network name. (i.e. it used to say something like "Backup of John Smith's Mac" and now it says "Backup of HomeMac") I assume this is unrelated, but I figured I would mention that too.

Anyone have any ideas?

Thanks.

Time Capsule - 1G, Mac OS X (10.5.8), Mac Pro (2008), Macbook Air 2008

Posted on Aug 7, 2009 8:49 AM

210 replies

Aug 15, 2009 1:58 AM in response to Robert Slifka

Is it actually re-uploading everything? In the past when I've reinstalled Mozy, it would appear that it was re-uploading all the files (0KB out of XXGB completed), but the "upload" proceeded very quickly, almost as if the software was just verifying that the files were actually there.

Aug 15, 2009 9:04 AM in response to kevinkingmd

Actually I don't think it's re-uploading everything because it took about 16 hours and there's no way I've got that sort of upstream 🙂

According to Mozy, it was a 2GB upload.

Aug 15, 2009 9:20 AM in response to Robert Slifka

As an aside:

I have three computers that back up to Mozy. If I move large files (video) around or my music, rather than re-uploading the file, Mozy automagically realizes the files are just a copy and moves it around on their side. Neat.

Kevin

Aug 15, 2009 10:00 AM in response to kevinkingmd

Ugh!

I uninstalled Mozy and the Time Capsule still won't mount. Tried deleting the Keychain entries, plist, restarting the computer with no luck. it is either stopping or preparing endlessly. It can't mount the drive. I ran Disk utility on the parse bundle and it found unrepairable errors. What now? Do I need to reformat the Time Capsule? If so, how?

Thanks

Kevin

Aug 15, 2009 10:07 AM in response to kevinkingmd

If you're willing to sacrifice your old TM backups anyway, I would probably start out by simply deleting the sparsebundle off the Time Capsule. That has solved problems for me before.

Aug 15, 2009 10:08 AM in response to kevinkingmd

Hi Kevin,

Indeed, something about the bug in Mozy can and will render Time Machine backups useless to the point where you can't even mount them for repair.

I had to restart my Time Machine backup from scratch.

Rob

Nick LDN

Level 4

2,069 points

Aug 15, 2009 10:24 AM in response to kevinkingmd

Use Airport Utility to reformat the TC:

Mine's been working flawlessly for a few days now, since uninstalling Mozy and starting TC backups (from two Macs) from scratch...

Aug 15, 2009 12:10 PM in response to JohanDA

I had this problem too after upgrading my iMac and Macbook to 10.5.8 and updating the firmware of the time capsule to 7.4.2. It's now working for my Macbook after downgrading my time capsule firmware to 7.4.1 and erasing the time capsule hard disk.

Looks like Apple didn't sufficiently test these software releases.

Aug 16, 2009 5:32 AM in response to Nick LDN

Thank you - it seems Mozy was the problem for me aswell. I deleted Mozy, erased the TC disk, did the TM Backup, and now trying to do a Mozy backup again... Seems it doesn't bother TM anymore..

Thanks!

Aug 16, 2009 7:53 AM in response to JohanDA

I uploaded all my files to Backblaze and cancelled my Mozy subscription. Works great so far.

Alymars

Level 1

0 points

Aug 16, 2009 7:43 PM in response to JohanDA

Been successfully running both at the same time for a couple days now and haven't ran into any problems. So far so go. Thanks to everyone on this thread for your help and a special TY to John Vestal1 for walking me through a few specific things. Thanks guys/gals...great community!!

muncle

Level 1

1 points

Aug 16, 2009 11:49 PM in response to JohanDA

what does one do with all the files saved in the external drive, set up through Time Capsule? i don't want to lose all the video/audio text I've put there, and it's probably too much to put on a flash drive.

is there someway to reset Time Capsule without losing all one's external hard drive files?

(maybe this question has been answered here already in this thread...???)

Aug 17, 2009 1:49 AM in response to muncle

Instead of reformatting the whole Time Capsule, try just erasing the Time Machine backup file, and then see if Time Machine will start working again.

rdalem

Level 1

50 points

Aug 19, 2009 11:12 AM in response to Alymars

Start any initial backups via ethernet, not wireless. Set energy preferences to "Never Sleep", display sleep is OK. In the case of laptops, do not close the lid but do use power adapter, not battery.

If another backup image has already been initiated but not completed, it may be faster to simply delete that one and start over.

Use Disk Utility on the Time Capsule to "Erase Free Space" , sort of like cleaning out the refrigerator.

Any initial backup is going to take awhile! My BU of 120 GB took almost ten hours......

Sep 25, 2009 7:38 PM in response to Dave DeLong

Dave -

Thanks for this info. I look forward to following Mozy on Twitter as they work on these issues, and look forward to the issues being resolved. (Can't for Mozy to work like I've heard it can!)

One question - is twitter/mozy the only place to get the info? I like hearing about issue status, but don't really need to hear from Mozy about National Preparedness Month, and the Mozy Free Account Friday Contest!

Time Capsule/ Endless Preparing - no backup