90-day complimentary support expiring - a week after I bought it!?

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Level 1

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90-day complimentary support expiring - a week after I bought it!?

I purchased an Apple iPod Classic 160GB on the 12th July 2009, and on the 20th July I received an e-mail from Apple saying my 90-day complimentary support was expiring.

How is this possible? Is there any way I can e-mail Apple to get them to correct this? The support site is useless unless you call them.

HP 6735s laptop, Windows Vista, iPod Classic 160GB

Posted on Aug 8, 2009 5:16 AM

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Answer 1

the fiend

Level 7

22,536 points

Aug 8, 2009 10:18 AM in response to Pandy06269

I don't recall getting any complimentary support at all, but maybe other users can throw more light on this than I can. But it is only support, not your warranty.

Normally, your best bet for "support" is this forum. Users here can offer a lot of help using your iPod.

Phil

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Answer 2

Chris CA

Level 10

82,434 points

Aug 8, 2009 10:36 AM in response to Pandy06269

Go here -> https://selfsolve.apple.com/GetWarranty.do
After you input the serial number, it will show you your warranty date.
If the warranty date it incorrect, read the instructions.

which will take you to here -> http://www.apple.com/support/service/help/warrantycheck/dateofpurchase.html
,input your info then fax proof of purchase (a dated receipt) to Apple.

Note that it is 90 day complimentary phone support for a single incident.
All iPods come with a one year warranty.

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Answer 3

Pandy06269 Author

Level 1

0 points

Sep 20, 2009 9:42 AM in response to Chris CA

Thanks for that; I checked on the site and it reports the 90-day complimentary support ends in October - which is correct, and the warranty expires on 11th July 2010 which is also correct, so dunno where that e-mail came from!

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