SMTP transmission failure. What's that?!

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Level 1

4 points

SMTP transmission failure. What's that?!

I'm posting this for my mother. She's got an iMac running Leopard & she downloaded latest software updates this morning - so as far as I can tell she'd up-to-date. She's also got a 3G iPhone which syncs to her iMac which again is up-to-date as far as updates go.

Her problem is when sending emails an error message comes up saying it can't send mail and offers an alternative server smtp.me.com:(her apple id) which it's already set to anyway and when she clicks 'try alternative server' it doesn't help. I went into her mobileme account remotely (I'm 20 miles away!) and then got her to send me an email from her iMac & I also sent myself one from her mobileme account.

The error message for both reads as follows:

Reason: SMTP transmission failure has occurred
Diagnostic code: smtp;554 5.7.1 You have exceeded your message sending limits. Try again later. [slot 2]

Any one got any helpful tips?

MacBook Aluminium, Mac OS X (10.5.8), iPhone 3G

Posted on Aug 8, 2009 7:43 AM

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Answer 1

Aug 8, 2009 7:48 AM in response to Jimjaminy

There are in fact sending limits within a period of time, such as 24 hours or 48 hours -- don't remember as I write. I see this often on SMTP with hosted accounts, with not as informative error message.

Does she send a lot of messages, or messages addressed to a lot of people?

Ernie

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Answer 2

Jimjaminy Author

Level 1

4 points

Aug 8, 2009 7:52 AM in response to Ernie Stamper

Thanks for reply Ernie.

I wondered that and checked her storage limits on Mobileme. It says she's got allocated 10GB and has only used 141MB

Apart from that, she's not sent that many emails or ones with many attachments.

Sorry can't give much more info. I think I may have to drive over and see for myself!

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Answer 3

Aug 8, 2009 8:24 AM in response to Jimjaminy

I meant nothing related to space issues, nor attachments. Such limits, if involved, are triggered by the total number of recepients in the period of time, and can result from forwarding, or replying to All on a message with lots of people in the distribution list.

Do I understand correctly that you cannot send using her account either?

If she has triggered this type of limit, then switching the SMTP to one provided by her ISP may allow sending to resume until the time limit expires.

Of course this limit may be some type of mistake for her, but the message would point this way.

Ernie

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