Previous 1 2 Next 20 Replies Latest reply: Sep 1, 2009 3:36 AM by keats2010
Sibra Level 1 Level 1 (0 points)
Hey,
So I cannot load facebook for 5 days now using Safari 4. It is the only website with this problem. I have emptied my cache, reset safari, run 2 virus scans, changed passwords, tried Firefox and Opera (neither would open it).
I see this has been a problem before but can I fix it or is it a facebook problem? I can live without facebook just want to make sure it is not a phishing problem.

Thanks for any help.

ibookG4, Mac OS X (10.4.11)
  • keats2010 Level 2 Level 2 (285 points)
    Try going up to safari>empty cache or if no change try safari>reset safari.
    I have never had an issue with Safari 4 beta through to Safari 4.0.3 and I have not known anybody else to. Can you post the crash report here so we may be able to trouble shoot your problems a little better?
    Cheers
  • keats2010 Level 2 Level 2 (285 points)
    Sorry, forgot the crux of the problem, I have had no issue whatsoever with Facebook, therefor what I suggested above MAY help to solve your problem. I use Facebook with Safari 4.0.3 every day with no issues.
    Cheers
  • Sibra Level 1 Level 1 (0 points)
    So I have done both of those - emptying the cache and resetting safari multiple times with no help. The site does not crash it just will not load ie the login page will not even come up and the loading bar always stops about half way.
    When I check the activity log it comes up with
    http://static.ak.fbcdn.net/rsrc.php/z8JBJ/hash/b5uxnj4l.js as it it is trying to load.
  • David L. Curry Level 1 Level 1 (50 points)
    I was having this same problem too- Facebook page would start to load, get to the end, then freeze. I'd have to force quit Safari. I solved the problem by resetting Safari (Safari>Reset Safari). I didn't do a full reset either- I kept my stored usernames and passwords and my top sites.

    By the way, this problem is on my laptop running Tiger, not the system I have listed in my profile.
  • David L. Curry Level 1 Level 1 (50 points)
    Okay, scratch that. When I shut down Safari, and ran it again, Facebook would not load again. So, I assume there must be a conflict between Tiger OS, Safari 4.03 and some cookie from FB.
  • David L. Curry Level 1 Level 1 (50 points)
    Twiddling around with this, I've figured this out- If you logout of FB and quit Safari, it will not freeze the next time you open Safari, login to FB and view your FB page.
  • X- Developer Level 1 Level 1 (45 points)
    maybe you don't have a plugin to launch facebook.
  • keats2010 Level 2 Level 2 (285 points)
    maybe you don't have a plugin to launch facebook.


    ?? shouldn't need any ??

    What version of Tiger are you using.? You should be running 10.4.11 If not then update. And if you are still running 10.5.1 on your other computer, you will need at least 10.5.7 (10.5.8 preferably) to run Safari 4 properly.

    There is no issues from all my mac friends and facebook.

    Cheers
  • Sibra Level 1 Level 1 (0 points)
    After 6 days, it has magically started working again for me. Though do not have a lot of confidence it won't happen again.
  • Blazer_X Level 1 Level 1 (0 points)
    I had a similar problem where Facebook would load sometimes and other times would freeze up Safari. It was strange because this problem never occurred on my Powerbook G4. So I fooled around a bit and found that the problem only occurred when trying to access facebook through Topsites. So if your using topsites then try typing in the url or make a bookmark for facebook. Hope it helps. :]
  • macadamea Level 1 Level 1 (0 points)
    I am having similar Facebook Safari issues. Out of the blue too.

    I uploaded Safari 4.0.2 on July 11th and everything was fine.
    I went on vacation at the beginning of August and shut everything down.
    Came home last week and had Facebook crash issues.
    I updated to 4.0.3 the 18th hoping that would fix the issue. I did not.

    I reset my browser and that didn't help.

    So now I'm looking at my logs and thinking w t f is with this sudden random crash spree.
    Can anyone make sense of this?

    Log Note:

    2009-08-23 18:01:49.783 Safari[608] * -[NSCFArray objectAtIndex:]: index (2) beyond bounds (2)
    /XRefStm encountered but not yet supported.
    Debugger() was called!



    This was the most recent crash but they all say this pretty much.
    I'm guessing Facebook added something to their backend processing that Safari doesn't jive with, is the issue?

    Any programmer insight would be lovely. =)

    Message was edited by: macadamea
  • Gazbo Level 1 Level 1 (0 points)
    Face Book seems to be causing problems for me too. I get numerous freezes with it now the new version of Safari is running. Worked fine with the old one. Keep having to force quit. It's becoming really annoying!
  • Saxman Level 2 Level 2 (175 points)
    Gazbo wrote:
    Face Book seems to be causing problems for me too. I get numerous freezes with it now the new version of Safari is running. Worked fine with the old one. Keep having to force quit. It's becoming really annoying!


    I'm also having this same issue, so despite Keats2010's reminders that he & "none of the Mac FB users HE knows" have this problem, it's obvious many others do. I'm going to try accessing FB by inputting the url, instead of using TopSites, as it could be a TopSite issue, cause Safari froze also, while trying to access the Apple Discussions page, also via TopSites...

    Hope that does it, altho TopSites shouldn't be an issue, in and of itself...
  • ~Bee Level 7 Level 7 (31,075 points)
    Saxman --
    I have FB bookmarked.
    I don't know if that would make a difference,either.
    I never use Top Sites, so I wouldn't know about that option.

    Maybe try going to FB via Google . . .
    Try it and see if you still have problems.
    If not, bookmark it.

    Message was edited by: ~Bee
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