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Color Profile problem

Hey guys,

Just installed the new cat, and something's wrong with the color profile. I'm using a week-old MacBook Pro 13 inch, and for some reason, there's no "Color LCD" profile in system preferences, and it defaults to "Display," which makes my screen extremely blue.

I tried erasing my hard drive and reinstalling to no avail. Any idea what's going on? Thanks in advance!

MacBook Pro C2D 2.33 GHz, Mac OS X (10.5.6)

Posted on Aug 27, 2009 9:43 PM

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116 replies

Aug 30, 2009 1:33 PM in response to Mac OS XP

I have not seen any problem on my MacBook. It is very unlikely that all computers of any particular recent model have the problem. Apple are bound to test their new OS on all recent models before shipping it.

However, it may still be very common, if it is caused by something no one at Apple uses like - let's say some particular colour profile of Photoshop, which may be much used by some user groups, but perhaps very few people at Apple.

Aug 30, 2009 1:40 PM in response to haginile

Hey guys,

I thought I'd give an update. I went back to the Apple Store, and since it was a fairly new machine, they decided to replace it. The new laptop I got doesn't have this problem -- the OS generated the correct Color LCD profile, and the screen looks gorgeous.

I think the problem is that Snow Leopard doesn't recognize certain display models, and thus fails to generate the correct profile. Just FYI, the previous machine I had had the 9CC2 display, while the current one has 9C9F.

Aug 30, 2009 1:54 PM in response to Mac OS XP

Mac OS XP wrote:
Can anyone tell me if this is a problem specific to MacBooks, new MacBook Pros, all computers, or what? And does everyone with these computers get the color problems?

Because we have one white MacBook, one aluminum iMac, and one white iMac, and I want to know what to expect.



For me, my aluminum iMac upgraded perfectly, but I had the color profile problem on my MacBook Pro which is only about a month old. At the moment I have that back on 10.5.8

Aug 30, 2009 2:38 PM in response to haginile

haginile wrote:
Hey guys,

I thought I'd give an update. I went back to the Apple Store, and since it was a fairly new machine, they decided to replace it. The new laptop I got doesn't have this problem -- the OS generated the correct Color LCD profile, and the screen looks gorgeous.

I think the problem is that Snow Leopard doesn't recognize certain display models, and thus fails to generate the correct profile. Just FYI, the previous machine I had had the 9CC2 display, while the current one has 9C9F.


Well that's interesting. The display on my MacBook Pro that has the color profile problem with Snow Leopard is also 9CC2. Come on Apple, what's going on here???

Aug 31, 2009 5:50 AM in response to PeterinKY

I also sent X-rite a mail about the problem.

Problem 1: When using Eye1Match (3.6.2) and creating a color profile (eather in expert or easy mode), SnowLeopard does not seem to recognize the profiles after a reboot. Within the System Preferences - Displays - Color the profile is visible, BUT the colors of this profile do NOT match the colors of this same profile BEFORE the reboot.

Problem 2: When trying to create a colorprofile through System Preferences - Displays - Color - Calibrate ; the colorprofile seem to see correct but after hitting the save button (at the end of the calibration process) the colors literally switch to a wrong color-set just before your eyes. These colors are NOT correct and are no basis for, for instance, photo postproduction colorcorrections.

In short 10.6 seems to be VERY unreliable when it concerns displaying the right colors.
I have been working on this for 3 days now and I can't find any solution..
ANYBODY!

Aug 31, 2009 6:32 AM in response to haginile

I've had some major headaches as well after installing Snow Leopard yesterday. I'm working with a Cintiq 12WX and my imac 24" screen. I appreciate the gamma being 2.2 now, but I don't appreciate how changing colour profiles on my cintiq causes changes on my imac.

I've been colour calibrating through Apple's calibrator for hours, trying to get the right profile set up. I've even tried switching to a more unreliable colour profile - the generic sRGB profile, as it seems to correct some issues. However, switching to that profile and calibrating it, throws Photoshop totally off. I rely heavily on my duel monitor display to show the same project in various windows (at different sizes for comparison sake). However, I'm finding the green-blue spectrum on my imac is WAY off, compared to my cintiq. If I try a warm-yellow colour (slightly orange) on my cintiq it shows up green-yellow on my imac.

I've always known with the cintiq, colours will appear less vibrant than on a regular screen and there a few discrepancies, but nothing this huge.

For now I've reverted back to the original Cintiq 12WX colour profile (uncalibrated) and the default imac (user-calibrated), and the colour difference is there, but it is minimal. The only anomaly I experience is the blue menu highlights appear blue-violet. I am pretty sure this is because the profile is off and things are now falling into the more red-spectrum.
I'm still not happy with this, and I probably will end up reverting back to 10.5.8, and rely on manually switching the gamma to 2.2.

I'm no colour calibration specialist, and these changes are giving me considerable grief.

This is not good Apple, as there will be many art students going back to school in the next week (like myself) and who probably thought upgrading would've been a good idea. How well was this release tested with various displays other than your latest equipment? Hmmm?

I'm sure professionals who rely heavily on having the proper colour profiles are infuriated by this latest attempt by Apple. But if you were smart (unlike myself), you would've stayed away from this release for the time being. It's not ready for the profession's market.

Aug 31, 2009 12:23 PM in response to Mac OS XP

Well, none of our computers have a display model of 9CC2. I tested a 24" Aluminium iMac and it was perfectly fine with Snow Leopard, except two minor things. First, it switched to the default calibration rather than the one I had manually set, but it let me change it back with a click and everything was fine. Second, it had the same problem as version 10.5.8 in that when the screen was set to the dimmest setting before shutting off, it would return to the brightest setting when turned back on.

Installing on an (early 2008 I think) white MacBook as we speak. It has an LG external display (not connected during install) and I'll report on how well that works out too.

Sep 1, 2009 8:32 AM in response to PeterinKY

As a follow up to the issue of X-Rite's software not recognizing the existing profile -- I talked with their Tech Support this am and found a couple of interesting things (1) they have tested and verified their Eye-One Match software works with Snow Leopard. (2) the fact that the color profile created after the upgrade appears in System Pref's>Display>Color indicates this is the profile being used. (3) the popup warning that there is "no profile found" is not exclusive with SL but may appear under Leopard as well (I never had that happen) and one should simply turn off the Update Advisor. I have gone back and compared my lab's (MpixPro) "calibration prints" with what I'm seeing on the monitor and can't see a marked difference. I have not had any prints from them since the upgrade so I can't comment other than what I have. I noticed that some people are having problems with their Wacom tablet -- none found here.

Sep 1, 2009 10:15 AM in response to Animatic_33

UPDATE

I have realized that the solution to my problem lied within the preference file for the colour calibration utility! Somehow I stumbled upon this by going into my guest account and noticing the colours look better than my main user. I figured creating a new account and then transferring my prefs into it, would work. However, out of curiosity, I backed up and moved my colour preferences (located in the Library/Preferences for my user) to another location.

Voila, the colours aren't perfect (they're still pretty vibrant and the selection colour is still purple on the cintiq). However, I have something consistent to go by with my Photoshop. The colours only become a little duller, and not change hue completely.

I don't know if this is a viable solution for those of us who have upgraded. It is possible SL corrupts the colour calibration by over-setting the settings to the gamma being 2.2? This probably doesn't solve the issue regarding the blue-tinted screens, but it could have to do with the white point getting messed up in the upgrade process.

Hopefully Apple sorts this all out ASAP!

Color Profile problem

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