Snow Leopard with Exchange support not working

I tried out the new mail with exchange support (I use Microsoft Outlook at work). I tried to set up my account the same way with my iPhone, but it did not work . . . (I can get my work email to my iphone with the same account set up).

I know I'm not giving a lot of information here, but any ideas what the problem might be?

Thanks!

Lindsay

MacBook Pro, Mac OS X (10.6), Uhhh, well . . . It's silver n pretty!

Posted on Aug 28, 2009 6:00 PM

Reply
181 replies

Sep 5, 2009 7:59 PM in response to Convey

Hi Bill -- I have had similar problems at JHU. Everything was working well Monday through Thursday. Something must have changed Friday, because when I got to work nothing worked. I finally replaced the server name mobile.johnshopkins.edu with exchange.johnshopkins.edu and it worked! When I got home I had to change it back though to make it work when not connected through a JHU IP address. Late this evening, though, they both stopped working. In any case my name is Eric Rice, you can look me up on JHED, I'd love to compare notes so drop me a line.

Sep 5, 2009 8:54 PM in response to Lindzzz

It sounds like your companies Exchange Servers are not setup for this. In order for the mail, calendar, and contacts apps in SL to work with your companies MS Exchange servers, your company has to be using at least MS Exchange 2007 with SP1 Security Roll-Up 4...

Since Exchange 2010 is coming in a short while, some companies decided to skip the upgrade from 2003 to 2007. Since this was more of a rip and replace then it was an upgrade.

The reason it works with the iPhone and MS Exchange 2003 is precisely because it is using the MS ActiveSync protocol which is very different from what the mail app would use to talk to the same servers.

As to the other issues where the company is running Exchange 2007 but you still can not use it without first logging into the companies VPN.. It sounds like either the company is not using an exchange border server to provide HTTPS access to mail. In other words, your company does not provide web based access to e-mail from the internet.

If it does, then you should enter that servers name into the mail app settings. Then, theoretically, it should find the rest of what it needs and setup normally.

I have done this with my companies Exchange servers and it seems to be working perfectly.

Sep 6, 2009 1:10 AM in response to aaronh30

I have Exchange 2007 running at my company and my Apple Mail works just fine from outside the company network. You need to contact your Exchange/Network Administrator and ask them if they have set up the "Outlook Anywhere" feature. This is a feature allowing people to be able to use Outlook from anywhere in the world going through web hosted ports 80 and 443. I am the IT Manager where I work and I have set this feature up myself last year.

In Mail my External Server Path under the Advanced tab is "server.domain.com/owa" using port 443, because I only allowed https to be open. Those of you who get it to work through the VPN, this most likely means that these ports are not open on your company firewall. If they aren't, then you might as well switch off Outlook Anywhere, because it entirely defeats the object.

Hope this helps some of you out a bit 🙂

Sep 7, 2009 2:12 AM in response to JakeZ

Don't shoot the messenger, it's just not helpful.

These are Microsoft's rules and we all have to play by them. It's no-one else's fault, so stop blaming them, especially when they are simply trying to explain the situation - apparently to those who don't want to listen to the answer.

Until you (or anyone) knows for a FACT that Microsoft would allow ActiveSync to be perverted to desktop usage, then I suggest you all stop bleating on about how technically possible you think it is.

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Snow Leopard with Exchange support not working

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