T-Mobile USB Dongle Crashes Kernel

Solution

right click on the web'n'walk package, select show package content
then run MobilePartner.mpkg... this will create the 2 devices in the network interfaces...
reboot, then insert manually the configuration as described in the posts above...

I hope this helps

in the network preference for the new device, just put this as phone number (UK version)

*99#

then click apply then connect... and it works...

is it only me who can't use a normal wired modem after installing the dongle?

pichiant

could you possibly write out a step by step guide?
i have a t-mobile 530 which just freezes my macbook pro with OSX 10.6
i only got the mac a week ao so am stilll very new and need an idiots gude if thats possible

As expected T-Mobile refusing to refund as their small print requires items to be returned within 7 days, but I will challenge this as a breach of statutory rights under consumer law

can anyone post an idiots guide step by step
to getting a tmobile 530 dongle working on snow leopard ?
just got a mac so am very slow finding my way around

tmobile uk are just being total arses !

Not sure why you call tmobile arses? What can they do about it? All they can do is waiting for the manufacturer of the USB modems to update the drivers. The manufacturer is Option (www.option.com) and I have heard that they expect to release new drivers within the next two to three weeks.

You may also have a look at this thread: http://forums.wireless.att.com/cng/board/message?board.id=pccards&thread.id=1422 0&view=bydateascending&page=2

I'm sure T-Mobile can be called arses. Just like Orange can, who I'm having to deal with. Snow Leopard didn't just appear out of nowhere, it's been in development for months and it was up to application programmers (eg. Option), to make sure their software was ready, rather than leaving it till the last minute.

Orange can definitely be called arses because when I first called the problem in they said it was impossible for it to be anything to do with the dongle or their software and must be down to a problem with Snow Leopard. And when I called them up with proof it wasn't Snow Leopard, I still had trouble trying to get them to acknowledge it. And when I called the other day to see if there had been any update, they said they were completely unaware of the issue and no-one had reported any problems with using the Option dongle on Snow Leopard.

It's like banging your head against a brick wall. It wouldn't surprise me if T-Mobile were much the same.

But like I said, both Orange and T-Mobile should have been aware that Snow Leopard was coming and should have got confirmation from Option that their software would be compatible.

The software itself is stored on the USB stick.
Seems you have to delete all T-Mobile software on your Mac so that when you connect the stick, the Mac OS then will "only" recognize it as a "new simple" USB storage stick.
Only then will it display the "content" of the stick.

As in, the installation program for the T-Mobile software. On my stick it was an installation package (application) and an uninstaller.

This is difficult! 🙂
Seems that the contents varies between different types of sticks.
I can just repeat (and translate) what worked on ONE type of stick here in Germany. And I´m not sure it´ll work for you. As I said, different kind of sticks seem to include different kind of software packages. So don´t be mad at me if it doesn´t work.

1) Once you´re shown the contents of the stick, don´t use the automatic installer! We all know by now that this leads to problems.
2) Right click on the application package and choose "Show package contents".
3) Choose folder "Contents" and then folder "Resources"
4) In folder "Resources" you hopefully see only one package named something like "Mobile Connectxxxxxxx.pkg"
(If you see more than one I really don´t know what to do. Try one? If it doesn´t work, delete everything and try the next?)
5) Double click that package. It will only install the drivers for your T-Mobile stick. Not the faulty software.
6) If it works, it should install the drivers for your T-Mobile USB stick.
And opening a window telling you that "New network interfaces have been detected".
7) You should then be able to got to "Network preferences" and manually configure the stick.

I downloaded the "web'n'walk Manager" from the Austrian T-Mobile site and checked it out. It does have an "mpkg" file but that file seems to include everything (drivers and the faulty T-Mobile software). And the "Resources" folder there included several "pkg" files....

Problem is, I don´t know the software stored on your stick.
Maybe your UK web'n'walk Manager just includes the drivers necessary for your stick?

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And by the way, websites here in Germany report that T-Mobile Germany acknowledges that problems using Snow Leopard and T-Mobile USB sticks seem to be a widespread problem. And if you complain you will get a rebate / won´t be forced to pay for days (if you have a flat rate) for the days you couldn´t connect to the Internet.

T-Mobile have decided to allow a refund after i stated the incompatibility issues. Result.

I'm experiencing the same issue but have not been able to find a successful workaround while waiting for the modem software to be updated.

Hi Everyone!

The solutions is here:

http://www.option.com/en/support/software-download/usb-modems/icon225/

Unfortunately, still nothing for the iCon 431 😟