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Level 1

4 points

Entourage 2008 crashes with most office attachments

Hi,

I think this is a SL related issue, but having trouble tracking it down.

When I attach most Office documents to an Entourage email, I get the spinning beachball. I can attach older Office docs (such as created on a PC first) and PDFs. JPGs aren't working. Settings for Apple Double, not to compress files, windows file extensions. I've played with those settings to no effect. Office is updated to the latest version.

I have tried rebuilding the Entourage database. (I'm using an Exchange account.)

I have tried fixing permissions.

When I get home, I will try to reinstall Office 2008.

Anyone else seeing this issue? Mac Mail is not having this issue, but I can't switch over to that as our office is still using Exchange Server 2003.

One other oddity. Sounds that play in Entourage have a noisy (hissy) sound that lasts for about 30 seconds after the sound effect.

Thanks,

Laird

MacBook Pro (mid-2009), Mac OS X (10.6)

Posted on Aug 31, 2009 2:35 PM

18 replies

Oct 23, 2009 10:15 AM in response to JLan_D90

Seeing this issue on 10.6.1 when attaching a document but only if using the Search functionality. Meaning drag and drop work fine, as does selecting a file directly and attaching it (double-clicking). I get the pinwheel of death (beach ball) anytime I have text in the Search box after selecting and attaching the file.

Tried on a user running Leopard 10.5.8 and this issue does not happen. We both are running the same version of Entourage and the same MS updates. Seems to be the problem is with Snow Leopard. Interested in knowing if others are only seeing the issue with text in the Search box as well.

Ben428

Level 1

39 points

Oct 27, 2009 12:46 PM in response to unidesk_ch

unidesk_ch wrote:
Seeing this issue on 10.6.1 when attaching a document but only if using the Search functionality. Meaning drag and drop work fine, as does selecting a file directly and attaching it (double-clicking). I get the pinwheel of death (beach ball) anytime I have text in the Search box after selecting and attaching the file.

I also get this problem only when using the search box. It doesn't seem to be limited to Office documents, though -- I've had it with JPEGs, InDesign files, PDFs...

I'm also running Entourage 2008 and Snow Leopard 10.6.1.

MacGuy65

Level 1

0 points

Nov 5, 2009 8:21 PM in response to Sterno

I am having the same problem with Mac Mail, whenever I attach a new file format document from Office, i.e., .xlsx Mail crashes.

Entourage 2008 crashes with most office attachments