HP Photosmart C4200 - says no scanner selected

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Level 1

9 points

HP Photosmart C4200 - says no scanner selected

My HP Photosmart C4200 is printing fine but no joy scanning. If I go to print & fax preferences and select scanner it shows as green BUT if I select open scanner it says no scanner selected. Any guidance??

home iMac, iPhone, iPod touch, AppleTV, AirPort, TimeMachine; work Dell XP lapto, Mac OS X (10.5)

Posted on Aug 31, 2009 8:26 PM

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Answer 1

hamiller

Level 1

60 points

Aug 31, 2009 9:27 PM in response to bazone

In 10.6, the built-in scanner support is through one of the following 3 locations:
- Open the desk top printer
- Preview
- ImageCapture
It will not work with old scanner applications.

If one of these does not work, try deleting and re-adding the printer.

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Answer 2

Aug 31, 2009 9:40 PM in response to bazone

HI,

Check out the HP web site, download and install new drivers for your HP. Make sure and repair disk permissions after you do this.

Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

Sometimes disconnecting peripherals, shutting down your Mac, restarting your Mac and reconnecting the peripherals can fix a myriad of bugs.

*Just found a possible fix for you. This user used his original install disk to install the HP drivers for 10.5 and it was a success.*
http://discussions.apple.com/thread.jspa?messageID=10096407#10096407

That would be in the Optional Installs package.

Carolyn 🙂

Message was edited by: Carolyn Samit

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Answer 3

hamiller

Level 1

60 points

Aug 31, 2009 9:44 PM in response to Carolyn Samit

Or you can use the built-in drivers (which I just tested again with by 4200). The issue on scan is that you now use the DTP, Preview or Image Capture to scan. Again, I just tried it not more than an hour ago and it works.

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Answer 4

bazone Author

Level 1

9 points

Sep 1, 2009 8:08 PM in response to hamiller

thanks all - I dunno whether it was repair permissions or just unplugging, deleting & reconnecting that did the trick but all is good now 😉

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Answer 5

Sep 1, 2009 8:36 PM in response to hamiller

I'm so glad you fixed it... way to go 🙂

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Answer 6

Sep 3, 2009 8:11 PM in response to bazone

Another possible fix (I did the other stuff and it didn't work)
Click on the HPScan Pro application icon in /Applications/HewlettPackard/ folder. Do a get info on it from the File menu. Click the box that says," Open using Rosetta"
That's what finally did it for me. Now I'm scanning like the old days.

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Answer 7

W9VMT

Level 1

0 points

Sep 13, 2009 6:50 PM in response to MultiMacMan

Thanks a heap for your fix! Using Rosetta did the trick for me. I hope others can use this also and again thanks.

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Answer 8

claude1

Level 1

0 points

Sep 14, 2009 9:00 AM in response to hamiller

Thanks a lot for your help! I've been fighting the whole day with this issue! Why doesn't HP or Apple say anything when we buy Snow Leopard?
Thanks again!

Claude

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Answer 9

Sep 14, 2009 9:58 AM in response to hamiller

Yes - this worked = and while it is a other - the scan button no longer being the way to launch a job - at least it now scans - Yeah
Thanks

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Answer 10

Sep 18, 2009 10:09 PM in response to bazone

As of Sept. 14, HP has updated Photosmart drivers for Snow Leopard. Just download and install. The scan app is completely new and more Mac-like. Link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74785-1 &lc=en&dlc=en&cc=us&product=3192753&os=219&lang=en

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