Xerox DocuColor 242/EFI Fiery trouble

Running a Xerox DocuColor 242 w/built-in Fiery controller. Machine is on the network; no one is connected directly. User reports that installation of the EFI Fiery driver and printer add seems to go OK, but when a job is sent to print he receives the message: "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."

Has tried several installations/removals, and both the "fast" and "comprehensive" installation procedures. No luck. No word on this on the Xerox or EFI websites.

Thoughts?

Mac OS X (10.6)

Posted on Sep 1, 2009 7:07 AM

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18 replies

Sep 1, 2009 5:32 PM in response to James M. Long

We have a couple of 'Fierys' connected to our Canon imageRUNNERs and while I haven't let anyone update to SL yet, I have done some testing previously with SL and found the same error, ie. you can add the printer queue but when you print a message appears stating that the driver software is not installed.

But you can still print to the copier by using Generic PostScript. While this is not ideal, at least you could some work done while you wait for EFI to release updated drivers.

Note that manually browsing to the PPD will not work, as the PPD references plugins that are the cause of the problem.

Pahu

Sep 2, 2009 4:59 AM in response to James M. Long

Download the latest drivers from: http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=DC242DC252_DC260&Xlang=en_US&Xcntry=USA&ripID=XRIPDXP260

I installed them yesterday and it's working, however there are still teething problems (I print a document on A3 and the first page is fine and then the rest rotate and cut off half the image). Let me know how you get on.

Thanks.

Sep 3, 2009 8:14 AM in response to James M. Long

I'm having the same problem here. We have a Canon IR 5058 with an ImagePass G1 attached, it's a fiery (EFI) device. I've gotten the PPD working by manually browsing to it but we can't use any of the features we need, like printing to mailboxes and secure print. These features require the EFI JobNotes plugins, which don't run in 10.6 as far as I can see.

This is our central printer and integral to our work flow here, until a driver comes from somebody our entire organization can't upgrade to snow leopard. Any suggestions would be very helpful. I've tried manually editing the PPD file to try to hard code some default values in there so using JobNotes wouldn't be necessary, but I've had no luck.

Sep 3, 2009 8:24 AM in response to captaubrey

I have an angry pitchfork mob. We need some of the features of snow leopard, but we use this one central printing solution for the entire department. We can't upgrade until it's resolved. Folks here have to define mailboxes to print to, and they have to be able to occasionally define secure print passwords. We're talking about 10 digits of information passed to the device. Apple needs to create their own fiery drivers with some limited functionality. At least being able to define the fiery options for the PPD. The fiery drivers always break with an upgrade. Very, very frustrating.

Sep 3, 2009 11:52 AM in response to James M. Long

Found this post and it worked for my Xerox WorkCentre printer.


Yet another installer that set permissions incorrectly. Open the Terminal application (/Applications/Utilities). Copy and paste the following command into a Terminal window:

sudo chown -R root:admin /Library/Printers/OKIDATA/

Then hit the Return or Enter key. Enter your administrator's password at the prompt.

Hopefully that will allow you to use the OKIDATA driver.

Matt

Mac Mini G4 and Intel C2D; B&W G3

Sep 3, 2009 12:36 PM in response to drowsychicken

I don't have an OKIDATA folder under /Library/Printers. We have an imagePass G1 hooked to a Canon IR 5058. I didn't think to try finding generic drivers somewhere, maybe I'll start that search. I believe our problem is the compatibility of the plugins for the PPD that provide the ability to define variables for the Fiery Job Notes.

There are three .plugin files under /Library/Printers/Canon/PS3/PDEs that accompany the PPD in /Library/Printers/PPDs/..... and provide functionality.

I did actually just go in there and chown them root:admin because they were owned by me, but that didn't change anything.

When we try to print and access the options from Safari, we get the message "The bundle ... couldn't be loaded because it doesn't contain a version for the current architecture."

I'm guessing that's x86_64, and maybe they're i386. I'm not sure. I don't think they're PPC binaries. I don't know enough about the 64 bit architecture and what is and isn't backward compatible and how.

Thanks for the response,
Bryan

Sep 3, 2009 4:23 PM in response to drowsychicken

For me, this worked for the Efi Fiery on the Xerox 242.

Doing a
sudo chown -R root:admin /Library/Printers/XEROX

fixed the plug-in permissions so the driver would no longer throw the "not properly installed" error. Prior, they were installed with "unknown" as the owner.

I'm still mucking about with it, but I was able to get IP printing (LPD) to work (after allowing port 515 in Windows Firewall on the Fiery PC). Using the Windows printer does work - but it seems to want you to supply login credentials at every print.

Sep 9, 2009 8:05 AM in response to James M. Long

Our Xerox is connected to an external efi fiery and I just went to the link http://www.macrumors.com/2009/08/27/apple-releases-snow-leopard-compatible-print er-drivers/ and downloaded the latest xerox drivers compatible with snow leopard. There was no driver for the xerox 242 docucolor to choose so I installed the Xerox Doccuprint N2125.GZ and so far I'm able to print. I am not sure when the snow leopard driver for the 242 will be released but at least I'm printing.

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Xerox DocuColor 242/EFI Fiery trouble

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